Amazon
Reviews and Complaints
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Verified Reviewer | Pleasanton, CaliforniaGlider with ottom, gray, and white
UPS put my 5 packages from Temu in Amazon hut I have no access to
User's recommendation: I had my packages in less than an hour UPS did nothing . Thank you Amazon
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Verified Reviewer | Santa Ana, CaliforniaEs inglés y no entiendo
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Verified ReviewerWant to place order tried to get affirm for the alexa 8. It was approve but wouldnt let me order one.
Preferred solution: Deliver product or service ordered
Order of razer gift card not delivered
User's recommendation: Don’t buy gift cards from them
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Verified Reviewer | Los Angeles, CaliforniaPending charge on my debit card is not mine!
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Verified Reviewer | Charlotte, North CarolinaNo me ha llegado mi paquete
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Verified ReviewerHelp with kindle unlimited
Preferred solution: Help with my Amazon account and unlimited payment
Very difficult to get in touch with an actual person
Preferred solution: Full refund
User's recommendation: Good luck trying to talk to anyone at Amazon
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Verified ReviewerProblem delivery without order
- Delivery and product availability
- Customer service
Preferred solution: Full refund
Cancelled membership and still was charged
User's recommendation: Don't join, unless you buy a lot!
My refund
Amazon did not receive an item on return
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Verified Reviewer | Mandeville, Manchester ParishI cant see the history of my orders
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Verified ReviewerItem not working and want exchange
I bought an iPad Pro refurbished and it started turning off at random times even though it had battery life. I tried to exchange it they gave me the run around trying to contact the 3rd party seller.
I tried to get a call back from customer service. They said this service is not available at this time try again later5 different times. When I got through through pissed customer, the automated system kept messing up. When I FINALLY got to talk to a person, she she couldnt help me and sent me to someone else who didnt know how to help me so he said he was going to send a message to the seller.
Which is what I wanted to do in the first place 5 days and 8 phone calls ago. They have made it REALLYhard to get in touch with customer service and they used to be really good about it.
Definitely slipping down the scale customer service wise. It is beyond frustrating.
- Customer service is failing
Preferred solution: Exchange
User's recommendation: Just Google a number for customer service. Don’t try through the app. They make you jump through too many hoops anymore.
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