Update by user Oct 08, 2019
Amazon could not offer a refund of the restocking fee, but they refunded my entire Prime payment for the year, but left Prime active. This was a very good solution and I am very pleased.
I feel that Amazon appreciates me as a customer. I am very thankful to Pissed Consumer for their assistance.
I didn't know where to turn next, and they provided me with an excellent path. Thank you!
Original review posted by user Oct 02, 2019
I purchased a series 4 Apple Watch for my daughter for her birthday. I bought it in July and her birthday is in September.
At the time I purchased it I had no idea Apple was going to come out with the series 5.
She preferred to have a series 5, so I started a return for the series 4 watch to Amazon.
I was told by the customer service representative that I would be charged $50 for a restocking fee.
When I returned the watch, they emailed me with an estimated refund which was $90 short!
I chatted with another customer service representative, and she assured me I would get my entire refund. I called a representative a few days later, and she told me that I would receive my 100% refund after receipt of the watch, and they determined it was in new condition.
However, later that evening she emailed me and provided me with a statement regarding their return policy. Directed me to their help policy!
I have read their return policy, https://www.amazon.com/gp/help/customer/display.html?nodeId=201819200 and it doesn’t mention anything about an 80% return after 30 days. Who would think about going to the help policy to find out how much of a refund you’re going to get!
None of their customer service agents know there’s 80% refund policy, nor does their return policy even state this!
I want my $90 back!
Product or Service Mentioned: Apple Smartwatch.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $90.
Preferred solution: Full refund.
Amazon Pros: Speedy delivery.
Amazon Cons: Return policy.