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Amazon - Unhelpful

1.7
Details
My prime pantry box was mia. I asked to find out where it is or refund me over IM. The CSR repeatedly asked for my phone number to receive help with the issue. I refused to provide a phone number. I’m told customer service can’t assist. Which is garbage. What’s the point of customer service? I did not want to give someone my number to be transferred. The supervisor gave the same line of garbage and refused to assist. I had to stop payment. Don’t expect any service from Amazon. They love to say it’s not their department. People who pay for products expect and deserve service when they ask without being put onto the transfer train.
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Review
#1134642 Review #1134642 is a subjective opinion of poster.
Reason of review
Poor customer service

Shame on Amazon

1.9
Details
Very pissed off customer very disappointed with Amazon Earlier this month I purchase an item back on the 8th November a couple days later I realize I had to return the item back for personal purposes once the item was sent back on the 13th of November I call Amazon to see if they can contact the seller for me to see if they could process the refund quickly for there was a holiday coming in the matter of days. and I would like to use that refund two words Thanksgiving feast. And the representative at the time was like you don't need her worry I have a request hear from the seller of the item that I purchased she has approve of the refund and is now being submitted and process the refund should appear on your bank statements within the next 3 to 5 business days and you should receive it as early as Monday the latest Tuesday . fast forward a couple days later towards the end of the week November Friday 17th turned out that's not the case that item did arrive on time to the seller this Friday the 17th and they are now processing the refund at first I didn't quite get the email but when I did it hit me like freight train. I was like whoa, whoa ,now My Refund Now this being processed on the 17th and not on the 14th as I previously thought or was informed and is exactly what I was trying to avoid because if they process it at the end of the week There's no way in heck I'm going to get it before Thanksgiving I thought they were processing this several days ago I was rattlesnake mad. Then they tried passing it off that it was the sellers false or issue because that's how they choose to wait to receive the item then start processing the refund .so then Amazon representative is trying to point and blame at the seller for that's how they choose to send out their refund or that's just the standard processing time for them to receive the item and then start to process a refund I then said the seller did nothing wrong. You guys did! this is all on you for promise You dropped the ball on me And the situation. On something that actually never happen wasting my time hoping thinking the refund is being processed when in reality it wasn't false information hope. Wasting my time . When I found out about the wrong information and now there's going to be no Thanksgiving for me because of them I am so upset and so disappointed that I am leaving Amazon ASAP and closing the account and go elsewhere to do my regular online shopping I cannot trust them the representative I spoke with earlier last week flat out lie to me and because of that if I can cannot in good conscience trust Amazon them and I am no longer willing to do business with them for have been with Amazon for many years and this is how they treat their loyal customers screw them and shame on them and when they try to offer me all we're really sorry about the situation when I complain about them on the 10th and the situation what happened thank God they keep copies of the emails between any conversation between the customer Amazon they write a copy like a script they send it to you for your copies and they have a copy and they were able to see exactly what I was talking about so because of that they wanted to give me a $5 like a real compensation type thing meaning the next time you purchase something from Amazon that $5 or $30 replies to your time of check out and then I told them screw your reimbursement $30 compensation and shove it ,they totally gave me the wrong information flat out lie to me and because of that I will not get my refund back in time for Thanksgiving thanks a the hip shame on them just because they're a big growing big corporate company they are becoming corrupt it's all about money to them and they're losing their values who they are when they first started off as small but I have to realize they wouldn't have been so successful and big if it wasn't for us consumers constantly buying from them movies Amazon Prime, Amazon Kindle or you can read books songs , it's us little people that keep the big guys and business and when they get so big they start with treating their customers I'm out . They feel entitled customer giving false information and that's okay because they're huge big booming multi something billion company well if that's the case it won't hurt them one bit iota if I close my account walk away. A MESSAGE FROM AMAZON CUSTOMER SERVICE Hello I've requested a refund of $68.89 to your Credit Card You'll see the refund on your credit card statement in the next 3-5 business days. Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=112-5813547-5877037 Ginger Juice Certified Organic Dynamic Health 16 fl oz Liquid Best regards, Alondra R. This email was given to me on November 14th flat out lie
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Review
#1133814 Review #1133814 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Amazon - Failure ti me Prime 2 day delivery

this is the communication with Amazon via text chat: delivery date was changed said due today You are now connected to Shruti from Amazon.com Shruti: Hello, my name is Shruti. I'm here to help you today. Me: order via prime what happened to change delivery Shruti: I understand your concern regarding the delivery of order. Me: and is 2 day prime delivery now just a false advertisem,ent? Shruti: Michele I apologize for the inconvenience you experienced. I’ll do my best to fix this. Please allow me a couple of minutes while I look into this. Me: originally there were 2 items on this order both had differnt delivery dates now both are not within 2 days Shruti: Thank you for staying connected. Michele while you place the order the delivery date is always shown at the checkout page and we also send an email confirmation. As I have checked the delivery date has not changed. Me: I tracked the package via your site all day todat the cam said it was to be delivered before 8pm today Ordered Nov 15 Shipped Nov 16 Arriving Nov 18 - Nov 22 is now what it says Shruti: Yes Michele, I can check that Logitech HD Webcam C310 was supposed to be delivered today before 8pm. Me: so what happened and why is the date changed and yet you just told me delivery date was right Thank you for staying connected. Michele while you place the order the delivery date is always shown at the checkout page and we also send an email confirmation. As I have checked the delivery date has not changed. THIS IS WHAT YOU TYPED Shruti: Michele my apologies for the delay. As I checked the date is not changed in our system but there is a slight delay for the product to arrive. Me: again 2 day prime delivery is now becdome false advertisement? Shruti: I have successfully contacted the carrier with high priority and I have requested them to make a delivery at the earliest. Me: well that's really a good enough answer Shruti: I can go ahead and extend your prime membership by a month , I certainly understand this will not fully compensate the inconvenience you have experienced but I request you to accept this as a token of apology from Amazon. Me: I doubt I will place many orders expecting delivery within 2 days I need to file a complaint with the appropiate agencies for false and misleading advertisement why pay for prime, when its to no avail? Shruti: I agree that a slight delay can cause a disruption in plans. This usually doesn’t happen. I hope you'll consider this an isolated incident and give us another chance in the future.
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Review
#1133775 Review #1133775 is a subjective opinion of poster.
Reason of review
Problem with delivery

Amazon - Birthday fail

3.4
Details
I ordered a ride on toy for my sons birthday mostly because it was advertised with 2 day delivery making delivery date 11/17 his birthday being today has come and gone with no gift. Now I'm being told it may be here as late as the 21st. Highly upset because I mother was the only one without a gift and am not getting what I paid for.
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Review
#1133710 Review #1133710 is a subjective opinion of poster.
Reason of review
Problem with delivery
Prime membership promises 2 day delivery right? Not!...within the last 6 months we have, what customer service has described to me as "delayed" shipments. Why pay the membership, use Prime at purchase (which usually increases the cost of an item over regular options we...
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2 comments
nativenyer
#1439247

When Amazon says "Two Day Delivery", it now means "We'll Ship the Item Two Days After Whenever the #^!% We Feel Like Fulfilling the Order."

Review
#1133448 Review #1133448 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Amazon - Request for information

No availability for days via chat. No phone number to contact for help. Only option is if I already had an order, I had a Prime question before I ordered. I have an Amazon black card - could not get help through Chase either. Amazon has turned into a very large scam, money chasing company without customer service unless you already have a purchase to complain about. Shame on Bezos, this is no longer the company he founded. He also no longer, apparently, subscribes to his original foundational mission. All I needed was an answer regarding a multiple purchase for my child's Christmas Concert dinner.
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Review
#1133216 Review #1133216 is a subjective opinion of poster.
Cons
  • Cant contact customer service with the simplest of questions
Reason of review
Poor customer service
Preferred solution
I simply need to ask a question about a Prime discount before I order

Amazon - My orders

11/25-28 IDon't have my orders
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Review
#1132690 Review #1132690 is a subjective opinion of poster.
Reason of review
Problem with delivery

Amazon - Incompetent delivery company

1 week ago today had 9 packages dropped off on my porch., NONE of which were for me. Now after more than a dozen conversations with "customer service" which may or may not be located in the US, and with "logistics" the packages are still here. Problem solving included having me deliver the 9 packages myself, or turning my home into an Amazon Locker for recipients to come & pick up their stuff... of course after I was supposed to figure out how to contact these people. I am not employed by either Amazon or the delivery company, so receive no pay or insurance, so had to vigorously reject these options. The logistics delivery people insist that "It takes time" to schedule a truck for pickup. WTH??? Amazon is a huge company & I live in the SF Bay Area. Guess it's time to go public with this gross ineptitude...BTW the 9 packages were Prime members.
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Review
#1132567 Review #1132567 is a subjective opinion of poster.
Reason of review
Poor customer service

Amazon - Wasted $ 25.00

1.8
Details
Buying LED bulbs can be confusing enough when attempting to replace halogen spots with LED. I purchased LED, MR16, GU 5.3, dual pin, 2700K, 50w halogen equivalent, 5w, 40 degree....I had typed in their browser 120v thinking I would only be looking at 120v....I replace four halogen bulbs in one ceiling fixture with these LED...the lights worked, however, being a retail specialty shop we have many other lamps (floor, Table lamps and other ceiling lights) so I did not at first notice that these LEDS would all turn off within 30 minutes. My thought was something wrong with my ceiling fixture or electrical wiring....it was not until I was going to reorder the same bulbs that I noticed in the section "more detail" the fine print that these bulbs were not 120v but were 12v....why would Amazon include 12V when typing in browser 12OV..I called Amazon and you guess it...Sorry was their response. Wasted over $ 25
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Review
#1132541 Review #1132541 is a subjective opinion of poster.
Product
Pros
  • Convience
  • Convient shopping
Cons
  • Being stuck with a useless product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
Revise description 120V in prominance placement. Full credit
Amazon - Trend in lying about delivery times
Having been a Prime Member for 10 years lately I have been progressively getting more and more exacerbated about the shipping. 1st - Prime 2 day guarantee is worthless. Why? Because as a Prime member you are already getting free shipping on Prime orders. Rarely do 2...
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1 comment
Anonymous
#1406765

What does your order from a third party vendor have to do with Prime? Exactly nothing. Before you place your order it tells you when you will get delivered, whether it be pr...

Review
#1131829 Review #1131829 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Sellers to be held accountable for lying. Amazon should have a meter on the sellers page that shows percentage of deliveries made as promised.