Amazon
Reviews and Complaints
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Verified Reviewer |I want to reorder an order that was returned and add a new item
My prior order of 4 items was not picked up within 3 days from delivery. The website indicated 'return/refund in progress.' I wanted to know if the items can be redelivered along with a new item.
Instead of waiting for the refund, then reordering.
The answer was no. Wait for the refund to be posted, then order again.
- Dependable
- Reliable
Preferred solution: Deliver product or service ordered
User's recommendation: P/up your order within 3 days.
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Verified Reviewer |Resolved: Amazon
Returned items and was unhappy about credit given not cash back to creditor. So i Complain to Amazon and they froze my account very inconvenient.
Very hard to reopen.
They got the items back I. Told him to keep the money or the credit just open my account.
User's recommendation: Request cash back, not a credit.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Missing package
on Dec. 24/2024 I was sent a message that a package that I had ordered was delivered.
when I went to look at the front door, there was no package. I called to inquire about the package and given an extraordinary hard time by amazo of how how to get my package. I was told to go to FEDX and ask what had happened. I did.
FEDX told me to ask my neighbors about the package and of course I did.
My neighbors mind their business and don't follow the delivery man/woman around. no results on the issue at this point.
User's recommendation: I want a refund or the bike as ordered. At this point Amazon is telling that they are not responsible for lost products that FEDX does not deliver. There were people in my house when the package was "delivered" No door bell rang, no knock on the door, as Fedx told me this was a no knock, delivery.
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Verified Reviewer |Speak with representative
The carton was delivered broken and some dishwasher pods were damaged. I would like to speak to someone, please.
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Verified Reviewer |Delivery driver's being mean to dogs
He did not give me any proof that he actually put in a complaint to the driver, he said he would but he did not send anything and he would not let me speak to a supervisor or a manager myself
I have professionally trained guard dogs who are in a fence, Amazon drivers are instructed to set package down by our garage that is away from our fence where the dogs are.
The driver getting out of his truck used a high pitched shock sound at my FENCED dogs that made my dog yelp in pain because it hurt his ears.
User's recommendation: I don't know, I don't know how to stop Amazon drivers from being unreasonable and mean to pets
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI. Have issue to return item
I wanted to return my item and I chose ASDA WEST EALING store. They rejected delivering my item to Amazon as they stated that they do not handle Amazon deliveries.
I don't know how I can return my item for a refund. Please help me with this issue.
Preferred solution: I want to return my item to refund my money but AsDA store based on West Ealing has refused to deliver my item, and said that they don’t deliver to amazon . I need to know how can I return it.
User's recommendation: It isn’t easy to have access to customer service by phone in the UM
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Never received my order
I never received my order, but it is stated as being on the way, and it has been almost four months. I didn't get a refund or anything.
I called the Amazon number, but there was still no answer.
It stated that the number was unavailable. I would love to have my order.
Preferred solution: Deliver product or service ordered
Resolved: Customer service is awful
I have been trying to resolve an issue since October 9th of 2024. I had ordered UnderArmour workout leggings in black size L, what I received instead was a brand called Pro Silkworld leggings, which I had never heard of.
I called Amazon and they issued a return label. I promptly sent them back and received a credit. I thought the matter settled until December 16th when I was notified that since I hadn't sent the UnderArmour leggings back they removed the credit.
Once again I called, provided the necessary information plus a picture of the leggings they sent me and when I didn't receive any communication back I called again, got someone with whom I had difficulty understanding and she transferred me to a gentleman who asked me to hold and then disconnected me! Normally they will call back but he never did which lead me to believe the disconnect was intentional.
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Verified Reviewer |Resolved: Urgent Assistance Required for Recent Order
Company fixed the issue and I have been provided with apology.
I hope this message finds you well. I am writing to seek assistance regarding an issue with my recent orders placed on Amazon.com.
Yesterday, I purchased two items, and the payment has been successfully charged to my account.
However, I received an email today indicating there is a problem with my orders, and I am unable to receive them.
I would like to know the status of my payment. If possible, I would appreciate your help in confirming my orders.
If my orders cannot be fulfilled, I kindly request a refund for the total amount charged.
Here is my order number
111-021****-0035478
Thank you for your prompt attention to this matter. I look forward to your response.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong item
I ordered a mobile phone , paid by visa and got a bottle of detergent instead. They refused to get this wrong item , refused to refund my money , were very rude and unprofessional , claimed it is none of their business and that they do not care about any complaint , blocked my phone number !! So I lost my money and got nothing
User's recommendation: I do not recommend anybody to buy anything from amazon Egypt
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Verified Reviewer |EBT membership discount
This issue wasn't resolved. We cancelled the membership during call thru play store but it didnt work. I never could apply my EBT # to get the 50% discount.
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Verified ReviewerAccount temporarily blocked
Account locked temporarily
We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.
CAN YOU PLEASE FIX THIS???
I HAVE BEEN TRYING FOR 3 DAYS TO GET INTO MY ACCOUNT TO ORDER A CD.
- Website sucks
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Verified Reviewer |Missing a part to my plant stand
I put the two plant stands up, one at a time, only to find out they gave me five of one part and three of the other. It should have been four and four.
So, I called customer service and they said I needed to disassemble the product and pack it up for any type of refund.
I just needed one shelf. You have got to be kidding me.
- I am disabled and it helps to have products sent to me as it is hard to move around
- Not amazons fault but when the item is incomplete amazon makes it difficult to get some type of compensation
Preferred solution: Price reduction
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Verified Reviewer |Package did not contain order
I ordered 2 boxes of RX bars but only received one; the second package was empty. This issue needs to be fixed.
I received an empty package after ordering two. You don't need 100 characters to complete a complaint. Stupid computer. Please call me at 330-414-****.
I need help with my order.
This is ridiculous. I want to talk to a person from customer service.
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Verified ReviewerItems are missing
When I ordered it, I was so happy. When I received my package, I had my dad and others help me set it up.
However, when they were finishing, the cover for the head part on the patented side was missing. That's why I've been trying to get in touch with you all. I would like for you guys to send me the missing items.
I'm not trying to return anything. I just want you to send me the head cover that I'm missing, and that's it.
Preferred solution: The missing item for my head cover for my passenger seat
User's recommendation: Can you guys send me one
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Somone most likely stole it and then taped it up Amazon usaszly gives refunds right away