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Amazon Collective Complaints

Aenea M
Aenea M
Madison, Wisconsin, United States
Collecting Signatures

Unfortunately I can’t get into my account and they don’t have a easy way to retrieve my account

1 supporters

I am experiencing difficulties logging into my Amazon account, and unfortunately, there is no available recovery option. This situation is particularly frustrating as I have pending orders that I am unable to access due to the inability to log in. I kindly request that this issue be resolved as soon as possible. It is highly inconvenient to have to navigate this process repeatedly when accessing Amazon services. I would appreciate it if you could address this matter promptly to prevent me from discontinuing my use of your company. Sincerely Aenea Martino

Christine D Bzg
Christine D Bzg
Washougal, Washington, United States
Collecting Signatures

Stolen account - Amazon fails to help recover it

1 supporters

I’ve been a loyal Anazon customer for years! I’ve submitted many reviews, been a member of the Vine program, enjoyed doing micro tasks on their mturk platform. Within a matter of hours while I slept someone managed to not only gain access to my account but effectively changed the email and log in information. Everything I’ve spent years building gone in a matter of 4 hours. The emails I received showing these changes have no way to dispute or offer a way to lock the account while you attempt to fix the problem. This was Christmas time and I had orders pending, debit/credit cards on file and this person had access to everything due to some ignored issue in their system. You can’t contact anyone on the app unless you have access to the account and I had to find a phone number to call customer service and while the employee was sympathetic with the situation he said all he could do was give the information to their fraud department and I’d hear from them - I never have. I have all the emails showing these changes that were made, the picture used for the icon is my family… even the name on the account is still my name. It’d be easy to prove that it is my account yet Amazon has no way to fix this sort of issue.

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Lawrence H Vkh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

They sold me $600 worth of gift cards with nothing on them.

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First ordered a $200 EMusic card. Received nothing.

Then in November ordered $400 in physical gift cards for my 4 grandchildren. Got them, but when they tried to use them, no money on them! Run around with 8-12 broken tongue foreigners you can't even understand.

Got me for $600.00. Never buy anything from Bezos and his thieves!

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User's recommendation: Stay away from this place. A rip off, 3rd world *** company!

Resolved
Amylia Ydn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: My question was finally resolved

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I found out how to access Alexa on the phone. Someone can call me, but I can't call my own phone. I finally understand the process.

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Cons:
  • Nonr
Anonymous
map-marker Linden, New Jersey

I keep asking to send me a card to shop online with you, and never the Ave someone serious to help me out I said hello amazon and immediately hang up on me. I just want a card to shop online wicatalog

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I keep asking to send me a card to shop online with you, and never the Ave someone...

Send me an Amazon card please I have asked before but never received

Pamela giron 35 West Sumner Ave Apt 316 union new Jersey thank you

Pamela giron

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Dianna B Wgk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order is going to the wrong address

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Amazon - My order is going to the wrong address
Amazon - My order is going to the wrong address - Image 2

I placed an order, and I added my new address, but the order is being delivered to my old address, so I tried to cancel the order and was unable to. I work too hard for my money just to throw it away.

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Loss:
$39
Pros:
  • Variety of items
Cons:
  • You may not get your order
  • Option to cancel and the correct time when a order is being placed because i placed my order after 12am but the system said i placed it yesterday

Preferred solution: Full refund

Edward W Lva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Catlettsburg, Kentucky

Unauthorized charges

Nothing could not continue with getting in touch with the person. I keep getting video subscriptions, not my order. No way I subscribed to French.

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Loss:
$50
Cons:
  • Cant talk to live person

Preferred solution: stop all video purchesses without my approval

Maricruz Yan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

They repeat what I’m calling for but they give me the wrong answers

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I wanted to get a coupon so i could buy a couch with a discount. They were asking questions related to groceries.

Finally I was referred to the right department but he referred me to Syncrony bank to get a Amazon gift card. I was about to get a credit card I wanted a discount!

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Kelly R Bnq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy that I couldn't speak to a human being about my damage product

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Unhappy that I did not get to speak to human being about my damaged product and or anything else. And now I have the damaged product still usable but still damaged and was left on my porch thrown on my porch and broken

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Alex D Auq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem was not resolved

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Updated by user Jan 12, 2026

Very bad

Original review Jan 11, 2026

Your system is flawed beyond fixable comparison . {{Redacted}}

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Loss:
$3000

Preferred solution: Apology

User's recommendation: Never work for their BenX logistics DSP

Monica C Mxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Cancel membership

Well, first I couldn't even open an account with my email. So I called, and we set it up over the phone with your employee, my phone number.

And I ordered something, and my order got canceled. So I called back, and your employee said that my account was locked, that they couldn't put my email through. That I needed to create another email, and I said I wasn't going to do that.

I was frustrated, so I called back once again, and we were still having problems with the email. So I just wanted to cancel because it was so much of a hassle.

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Preferred solution: I tried to resolve it, but it didn't work.

Kenon Lvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Jose, California

Great

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Its all good. Issue resolved.

Congratulations I will always use Amazon

What more needs to be said. Thanks

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Alan W Mia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

NOT ALWAYS RESPONSIVE

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I have an issue with Amazon. I've written them several times.

No response.

There's much about Amazon I find convenient. But their remoteness, their refusal or inability to deal with my issue is irritating.

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Yerlin A Daz
map-marker Compton, California

No puedo suscribirme a prime solo a Amazon

No puedo suscribirme a prime solo a Amazon

Me dice que solo los que tiene dirección de España tiene acceso a Amazon y que tengo una acción inusual me pueden ayudar por favor

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Preferred solution: Si me pueden ayudar con la suscripción

Meredith R Pih
map-marker Palatka, Florida

My videos won't play on Amazon Prime videos. It comes back as sorry something went wrong and the contact amazon.com/videohelp

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The fix worked for one show and surprise! It went back to the same 'sorry, something went wrong' - no kidding.

It was darn near impossible to get answers and to get ahold of you! It took a very long time reading through the instructions and suggestions; most of them didn't apply at all. Then I went searching for other answers and then to find any number to get in touch with you.

It took an hour out of my life that I will never get back. I'm doing it again this morning.

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Pros:
  • Amazon prime for sales is always good
Cons:
  • It is very difficult to get information and is very frustrating

Preferred solution: The thing to work.

User's recommendation: Brace yourself, it's nearly impossible, and will take a large chunk of time out of your life.

Resolved
Zymere Xvx

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Verified Reviewer
| map-marker Portland, Oregon

Resolved: Amazon Customer Service

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I Needed Amazon to obtain Veterinary Approval for a Prescription order of renal diet Feline Food-and ultimately it was accomplished.

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Marie C Vuz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Martinsville, Virginia

Poor customer service you cannot speak with anyone there is no phone numbers nothing this is ridiculous. Somebody else has hacked into my account and I can’t even get any

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someone hacked into my account. Your customer service over in India is horrible is way too outsourced.

You cannot understand them. They do not understand you.

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User's recommendation: put people back to work in the United States