Evette P Kow

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Verified Reviewer
| map-marker Nashville, Tennessee

I tried explain this customer service rep and they showed no care or concern

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Call earlier in the seek help. To let Amazon Prime Video know that my Paramount wants me to purpose something I already have. Its not showing up the way it use to under prime
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Pros:
  • Pros are i can get what i need quickly
Cons:
  • Pissed off consumer

Preferred solution: For Paramount that I pay for to be on my tv

User's recommendation: Pissed

Martha S Jkw
map-marker Plattsburgh, New York

I'm being charged multiple times a month and I can't even reach anyone to explain to me what is going on.

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I'm paying $50.16 per month for prime $16.19 for Amazon $40.25 for Roku and$24.93 for Netflix. I have no doubt that not all of these charges are related to Amazon but without being able to contact anybody and speak to anybody I don't know that. For such a large company that's supposed to be so good I am so disappointed in the roundabout that you get when you try to call it should not be that hard your customer service is the bottom of the line as far as I'm concerned.
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User's recommendation: If other people out there have issues good luck and trying to get to a real person. Amazon makes it so difficult that you just give up out of frustration and that's I guess is what they hope for it they don't want to take the calls and they don't care if you can reach them or not because they're so big we're just peons

Anonymous
map-marker Riverview, Florida

Membship

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Agent was not able to make a decision on the problem did not solve the problem concerning shipping the product to where I was. Shipping it 1300 miles away from where I am
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User's recommendation: Good luck with warranty

Nancye G

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Verified Reviewer

Can’t reach customer service

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Have a charge for an item on my bank statement. I have the receipt and need to contact Amazon to get a credit for this transaction.
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Preferred solution: Full refund

Malyssa Wbu
map-marker Highland, Indiana

Password issues

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Was not sure of my password and tried to find it but I couldn't find it but I called Amazon customer service and they got it working
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User's recommendation: make sure to save your password

Anonymous
map-marker Riverside, California

They have the wrong delivery address

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Customer service corrected the problem. By canceling the order completely. The product was shipped to another state. This is the second time I had a problem in 3 months. It's going to be while before I purchase anything from Amazon.
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User's recommendation: Double check shipping billing information.

Anonymous
map-marker Tampa, Florida

Ira impossible to use your automated system. Extremely frustrating

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When asked to type digital number it never goes through. Takes forever to talk to a real person. I hate having to call. Makes me want to cancel my prime membership When I finally spoke to someone she was extremely helpful. Process to get there is awful. That's all I have to say. Need to fix problems
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Heith Amb

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Verified Reviewer
| map-marker Mansfield, Texas

I paid over $200 for truck parts haven't received them but you got paid. What I do now

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I still haven't received my brake calipers, spark plugs coil pack please deliver them asap.I need to fix my truck fo work.
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User's recommendation: Not sure depends on delivery

Leonidas Inv

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Verified Reviewer
| map-marker Chicago, Illinois

Customer service

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worthless disrespectful drivers need to understand rules of road and pedestrian right of way factors
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User's recommendation: rethink your hiring process

Anonymous
map-marker Oakland, California

Cant access

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Lame game service could not understand lady from bum-F-k Egypt. Didn't get not a where but up your B** and round the corner... good day.
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User's recommendation: Chew ***

Gaelen Hrn
map-marker Newport, Maine

Because I got locked out of my account

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Made an order and then I had gotten locked of my account. So I called and they were very helpful. Thank you.
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Allan L Vbe

My refund

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Returned a purchase and it says I got refunded onI Jan 5 I .used Amazon store card. I don't see a refund anywhere. Can you help?
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Loss:
$43

Preferred solution: Full refund

Alexyss Xlt

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Verified Reviewer

Amazon show

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It was so difficult to find a phone number to reach a real person in the right department for helping me with my echo show. There are sooo many different numbers that lead you thru their myriad of departments. Finally got through and they helped me fix it in 5 minutes.
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Pros:
  • Quick delivery
Cons:
  • Reaching customer service

User's recommendation: Start early and be prepared to wait

Anonymous
map-marker Boston, Massachusetts

For return that I can't get done on the Internet

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I purchased an infant rocker ! It was shown on the news that seven deaths have occurred. Was told to call Fisher-Price customer service and got nowhere with them. I am a very good Amazon customer and I am very disappointed.
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Anonymous
map-marker Fort Wayne, Indiana

I've usually had good res from Amazon but this really aggravating!

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Two deliveries of the same gift, one to the intended recipient of the gift and another sent to me at my house, the person who ordered it. Now I'm charged for two baby seats; don't need another one, I'm the Gr. grandmother!. I need a credit to my Mastercard account and to get authorization to send this back through UPS... or where? Linhal37@***.com
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