Amazon Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
31
ISSUES RESOLVED
2.2K
TOTAL REVIEWS
$3.1M
CLAIMED LOSSES
$4.3K
AVG LOSS
290K
PAGE VIEWS
What's your story with this company?
Ask a Question About Amazon
Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ordering online
- Most of their products
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
June 21, 2019 We purchased the TV Wall Mount Bracket Full Motion- Fits 16”, 24” Wood Studs Articulating Swivel TV Mount for 50-90 Inch LED, LCD, OLED, Flat Screen, Plasma TVs - Weight up to 132lbs - VESA 600x400mm PERLESMITH from amazon.com and selected the Expert wall...
View full review
Review
Reason of review
Poor customer service
Loss
$250
Preferred solution
Refund me the $250 difference and only charge me what I was told I was going to pay up front
Update: Amazon executive office reply: Amazon Your AccountAmazon.com Message From Executive Customer Relations Hello Michael, I'm James Lewis with Amazon.com's Executive Customer Relations. Jeff Bezos received your email, and I'm responding on his behalf. Thank you for...
View full review
Review
Reason of review
Poor customer service
I returned a bicycle light and Amazon won't refund my $65
I returned a bicycle light (wasn't the product I ordered) and Amazon won't refund my $65. First Amazon claimed they never received the return. Then they claimed the bicycle light wasn't in the box I shipped. And finally Amazon claimed the light I returned was damaged. Contacted "customer" service a number of times by on-line chat, telephone, and then via Twitter and every time "customer" service apologized, thanked me for my patience, etc. However they won't refund my money and I am out $65 for their incompetence. Will be quite happy shopping locally from now on.
Review
Cons
- Customer service is poor
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund
I was charged as a Amazon Prime member when I am not one.
On July 7 2019 I was charged the Amazon Prime membership fee, when I am not a member. I even went so far as to check online right after the transaction. When I contacted someone on their customers service line, they informed me it would take 3 to 5 business days to correct a $13.09 mistake this billion dollar business made. When they had no trouble withdrawing the funds from my account right away.
Review
Cons
- Shady business practices
- Unauthorized charges
- Amazon takes my money without consent
Reason of review
Return, Exchange or Cancellation Policy
Loss
$13
Preferred solution
Let the company propose a solution
Amazon delevery sevice is now unaceptable. Every item sent using Amazon logistics will be canceled. I encourage everyone to join in doing this. Hit Amazon in the pocket book and maybe they will do something to fix this unacceptable service. Tell your friends and family...
View full review
Review
Pros
- Great prices and selectioj
Cons
- Amazon delivery service is unacceptable
I have been a very loyal and very active customer of Amazon, however when things do go wrong there seems no other real recourse than to make a complaint here. I ordered a treadmill and paid the extra to have delivered to a different room. When the XPO delivery team...
View full review
Review
Service
AMAZON INVESTOR ALERT: AMAZON COVERING-UP MASSIVE LEGAL LIABILITY. AMAZON KNOWINGLY ENGAGED IN MONEY LAUNDERING… LIABILITY CAN BANKRUPT AMAZON pratgenNEWS, Upcoming caseJuly 4, 2019 JULY 4, 2019: Prescott Lovern, Sr. (Lovern) says he has undeniable evidence Amazon...
View full review
1 comment
Allegations with no particulars is not a good sign for success. "money laundering" is a valid charge, but specifics as to exactly how they are doing so would help your case. W...
Review
Pros
- Good idea
Cons
- Bad execution
Reason of review
money laundering
Amazon - TRICKERY
Once again when ordering an item on Amazon UK I was automatically signed up for Amazon Prime. I deliberately avoided this option as I had been caught once before, but once again an email was sent telling me I had a free trial and in the very small print at the botton I was told my subscriptions would begin automatically after 30 days. I did not seen any indication to agree to this option. I think this is a disgusting way to trick people. Its scandelous.
Review
Amazon is inefficient
Amazon insufficiently uses technology. You would think that Amazon could make their item pickup system in their warehouses more efficient. Instead of having workers walking from one end of the warehouse and then back again they could program the scanners to pick up items is a systematic order within their warehouse shelving storage. For example, have workers "nest" in a couple of aisles and they work those aisles and those aisles only. Either that or organize their merchandise into departments (ala Walmart) and workers could work in the departments pulling items and take them to a conveyor belt at one edge of the department. Both of these ways mainstream their delivery system and make it more cost efficient and faster fro the company and their customers.
Review
Cons
- See review
Reason of review
Amazon insufficient use of technology
Amazon - WANT ME TO PAY FOR ITEMS THAT HAS BEEN RETURNED AND ACCOUNTED FOR
CONTACTED AMAZON ON 06/06/2019 AT 15:12 P.M. AND TALKED FOR 59. MINUTES & 23. SECS. IN REFERENCES TO MY BALANCE ACCOUNT. I RECEIVED A STATEMENT IN THE AMOUNT OF $266.10 DATED 06/05/2019. I RETURNED ITEMS IN THE AMOUNT OF $152.64. I KEPT ITEMS IN THE AMOUNT OF $144.12 AND MADE A PAYMENT OF $100.00 WAS MADE ON JUNE 17TH. AMAZON AND SYNCHRONY BANK WOULD NOT GIVE ME A CURRENT BALANCE. EACH AND EVRY TIME I RETURN ITEMS THEY DO NOT REFLECT ACCORDINGLY. I BECAUSE MISCOMMUNICATION BETWEEN THE BOTH. I AM UNABLE TO MAKE ANY ADDITIONAL PURCHASES UNTIL MONTHS LATER DUE TO THE CONTINOUS ERRORS.
Review
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Amazon Logistics are HORRIBLE here in the Minneapolis/St Paul area. I have started canceling ALL orders that are delivered by AMZL due to the fact that lose packages constantl...