Anonymous
map-marker Cincinnati, Ohio

Find my order

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My 2nd order never came then it showed returned even though I didn't do it.i reordered the same thing saw a Amazon truck down my road but still haven't gotten my order.deliver from you is lowsy at best.my order is supposed to be delivered today by 10pm but I have my dowts that it will.i have already bought a item elsewhere that I was going to buy from amazon
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User's recommendation: Don't be in a hurry to get anything

Anonymous
map-marker Raleigh, North Carolina

Return item

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No customer service. Finally spoke with several different persons and received different instructions from each.
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User's recommendation: Better training

Anonymous
map-marker Indianapolis, Indiana

I want to speak with a person. I’m trying to purchase something and this is ridiculous

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I found two items that I wanted to purchase. But, Im unable to remember my Password! And every time I try to do so with Code, it fails. Im a 75 year old female, who is dealing with a Chemo Brain, and cant take the stress of trying over & over again. I thought that the biggest, most shopped retailer, would be more understanding of the Senior Population?!?
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Anonymous
map-marker Bellevue, Washington

I've been a long time Amazon customer, unfortunately the last three or four months Amazon is always sending me damaged product. The latest was I bought flooring and they canceled the order because it

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Amazon on sent me flooring that they told me will not be sent because it was damaged in transit. One morning out of nowhere they show up with this delivery in boxes like they hid them when they weren't supposed to even come when I open the boxes I noticed they were all damaged and beat up and they were the delivery that was supposed to be canceled.

I took pictures talked to the service agent and after talking to his supervisor they decided to tell me to throw them away were all horribly damage they were and they would just give me my money back. Then I didn't get money back of course it's how Amazon has been acting lately, everybody above the people that actually answer the phone who are fantastic but everybody that they connect me to have turned into horrible people except for a handful. I called about 25 times as for my money and they all just kept saying I'm not getting it because their system won't allow it. My wonder was why did the system allow this other gentleman to tell me what he told me throw it away and he'll give me my money but the system won't allow these other people who are all in the same department.

One supervisor after asking her to listen to the tapes told me she could do that but she's not going to it takes too long after responding well it took me a long time to make $1,100 she responded back takes too long and hung up, another agent told me she listened to the tapes and said the guy didn't say it took a 2 minutes to listen to the tape after everybody with more authority than her said they couldn't listen to the tape All of a sudden she was able to she totally lied to me. Other agents pretending like they were in the fraud department lied to me other agent were just rude to me they're stealing $1,100 from me because I just followed what their agent said and to me it seems like they're just covering for this guy for making a horrible mistake and making me pay the price. For the last three four months I would give Amazon a minus one star.

Some be disciplined for treating me with no respect. And like I was a fool.

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User's recommendation: I will still buy because before this horrible experience Amazon used to be good always treated you with respect unfortunately I don't know what happened to Amazon but they should look into their customer service once again. I don't know what happened to this

Charron Ktf

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Verified Reviewer
| map-marker Bothell, Washington

Item delivered damaged after waiting for days to get it

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item was delivered heavy damage to box start return item was picked up never saw any p.roof of that called to verify.
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Eric S Tgx

Refund

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Still waiting on refund for 2 weeks after item was returned for being to small and ups charged extra to return!
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Loss:
$787
Pros:
  • Easy
Cons:
  • Refund

Preferred solution: Full refund

User's recommendation: Wait a long time for money

Ronald K Jbi
map-marker Colorado Springs, Colorado

Given the run around!!! Lied To.

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I was lied to by the so called customer service. The sale just went offline a few minutes before I ordered and I was given the run around!!! I was not at all happy with the so called customer service. When has customer services new policy include telling lies to their customers??!!! And another thing-Why hier folks who can not speak proper American English. So hard to understand. So sick and tired to have to strain to understand heavy accents. Bummer total BUMMER experience. BAD!!!
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User's recommendation: Don’t use Amazons phone so called customer service. Total Bummer Experience.

Rob C Ksa

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Verified Reviewer
| map-marker Elyria, Ohio

Advertising NB shoes that have no option to select size

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I found a pair of New Balance shoes I wanted to order. No where did they have a place to select size. I called customer service and got no where. A waste of time
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User's recommendation: Avoid buying shoes here

Anonymous
map-marker Oklahoma City, Oklahoma

Trouble with a purchase

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4xs lately I've ordered a product with product advertised as next day or 2 day delivery and it has been a week or more Before I've received my order. Right now I ordered 2 different products with next day delivery. Ordered on 17th now 20th and both products haven't even been shipped. Now delivery date is the 25th!
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User's recommendation: Don't order anything you need quickly

Anonymous
map-marker Chateaugay, New York

Tried to make a return and Amazon instructed me to take it up with the seller. I purchased this item from Amazon therefore I feel Amazon should have made the refund and then deal with the seller!

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Purchased a fountain insert and the motor went on it. When I contacted Amazon about the issue I was told I would have to take it up with the seller of this product!
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User's recommendation: Do not expect an easy return if something should happen with your purchase.

Jimmy J Kba

My phone number change

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My phone number used to be 971718**** now it is 971301****. I went to prison for 7months got out now I'm trying to order stuff on Amazon and you won't let me. Jimmy dean Johnson 280 Boice St s Salem, Oregon 97302
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Preferred solution: Planting soil and things perlight

Cameron C Oab

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Verified Reviewer

Account hold

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Amazon - Account hold
I have been waiting for a week and I keep on doing the trying to get the hold off my account but every time I upload a file of my card for the last 4 digits but it keeps getting on hold
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Loss:
$100

Preferred solution: Account off hold

Donise M Fvy

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Verified Reviewer
| map-marker Hickman, Kentucky

Seller not responding

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Amazon - Seller not responding
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I called customer service at Amazon on the 15th of May the day I received the coffee table I asked for a return label Amazon informed me I would have to wait 48 to 72 hrs for response from the seller if not satisfied by the 20th Amazon would refund the return label was for me to pay shipping back sent pictures of damage to seller now on the 20th told to wait another 48 to 72 hrs false advertising easy return and coffee table was advised as solid wood it is not it's partial board and Amazon refused to give me back all my refund I only received 1/2 and told to keep the table it's trash BEWARE when purchasing through AMAZON

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User's recommendation: Buy from Walmart or eBay or Wayfair they stand behind the customer instead of the seller

Stephanie B Oxy

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Verified Reviewer

Account closed still being charged

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My Amazon account was closed several months ago. Today i was charged by amazon music out of nowhere. I cant even log in to any amazon service so i shouldnt be getting charged. Upon looking back at my transactions i see now that i have actually been charged several different times for amazon kindle and music since my account was closed. Why am i being charged if i cant even log in to the accounts at all because they were closed.
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Preferred solution: Full refund

Arlecia G

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Verified Reviewer
| map-marker Trenton, New Jersey

Fire sticks are not working

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Firesticks wont open any apps not allowing me into Netflix or any other apps batteries have been changed, fire tv is telling me contact customer service
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Cons:
  • To long to get customers service

Preferred solution: My services fixed

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