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2.9
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Please ever one, Add as much verification as you can, cancel your Amazon prime account and delete all payment methods. If someone else hacks your account and buys stuff, Amazon will lie to you and say they will fix it. I talked to them at least 5 times. Wtf Then they...
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1 comment
Anonymous
#1673284

Interesting. I've had my account hacked twice in the last 5 years and both times it was resolved by Amazon within 24 hours.

Money back, orders cancelled that were not mine and everything put back as it was. The first time was about 5 years ago and the most recent was 2 months ago.

You obviously got a bad customer service person or something unless there's more to the story. I didn't even have to talk to anyone, did it all through customer service e-mail.

Review
#1510106 Review #1510106 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Poor customer service

Amazon review: Gift of Prime is bait-and-switch for existing members

3.2
Details
According to Amazon's policy: if you are given a paid "gift of prime" you cannot extend your membership with that gift. You must purchase your membership extension out of pocket and the gift has to be converted to Amazon credit. Hence, the "gift card" isn't actually redeemable for the very thing it's supposed to be a gift for. Be aware of this when buying this "gift" for people.
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Review
#1500746 Review #1500746 is a subjective opinion of poster.
Pros
  • Much to like
Cons
  • Website is a mess of complexity
  • Gift of prime policies are anti-consumer and bait-and-switch
  • Customer reps hard to get
Reason of review
Poor customer service
Loss
$119
Preferred solution
Fix your policy. Gift cards for products should be able to be used for the product.
3.2
Details
I buy a lot from Amazon but I'm getting more and more concerned at the obvious fake reviews I've been seeing. Reviews where none are verified buyers and there are multiple reviews from the same people. Here's one example:...
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Review
#1493143 Review #1493143 is a subjective opinion of poster.
Service
Amazon Review Listing
Cons
  • Obvious fake reviews
Reason of review
Fake reviews
Preferred solution
Stop multiple reviews from the same people
Tags
  • Amazon Dishonest Review System
2.8
Details
As always what ever incompetnant individual they used for delivering items has once again delivered someone else’s package to my door, which was a Sunday delivery and now it is Monday. I am pretty certain the individual down the street is wondering where his package...
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1 comment
Anonymous
#1645385

Nice try! My address on Amazon is correct and I have had the same thing happen to me.

Delivery service people just dropping wherever they want because they are in such a rush. I have watched these delivery people grab several packages at one time and go up and down the block to a few buildings and drop and go. I understand it a mistake, but it continues to happen way too often.

Anyway, I hand delivered it to the correct building and individual...again so glad I could do someone else’s job just so the other individual could have his item and so Amazon would not have to take a loss and replace the item. Hey Amazon here’s an idea instead of an excuse, how about you get your *** together!

Review
#1469041 Review #1469041 is a subjective opinion of poster.
Cons
  • Lack of customer support
Reason of review
Problem with delivery
Preferred solution
Retrieve the item from my address and deliver to the correct address

Amazon review: Support no more

3.0
Details
Amazon no longer supports kiindles every time i need tech support i end up very frustrated and unhappy . My primary reason for choosing a kindle is no more i will be canceling my prime account
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Review
#1468652 Review #1468652 is a subjective opinion of poster.

Amazon review: Never delivers within two days

3.0
Details
Amazon review - Never delivers within two days
Amazon review - Never delivers within two days
Amazon review - Never delivers within two days
I live in the Albuquerque area. I have been a PRIME member since it was first offered, but I lived in another city, then. On Tuesday, I ordered something and hopefully today (Friday) it will come. No apologies from Amazon when I called and complained. This morning (Friday) I compared shipping something to my old address and then to my ABQ address. If I were still in my old home, I would get the item THIS SUNDAY. At my ABQ home, the same item won't come until TUESDAY! I'm done with PRIME.
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Review
#1467095 Review #1467095 is a subjective opinion of poster.
Service
Amazon Prime Membership
Pros
  • Convience
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Delivery Agreement

Amazon review: Late shipping

3.4
Details
I ordered an item Monday morning. Tuesday morning I received a message from Amazon saying that my order had shipped, and was provided a tracking number. When I tracked the package, it just said ready for UPS. Here we are on Thursday, and the package still hasn’t shipped. I understand that this wasn’t an Amazon Prime order, and that UPS ground would take a while, but not shipping until at least 4 days later doesn’t help things. The seller’s shipping policy states “all orders shipped within two days”. If they couldn’t meet the shipment time frame, I should have been notified.
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Review
#1451183 Review #1451183 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue
3.1
Details
A few months ago someone hacked my Amazon account and charged two items illegally. I contact Amazon and my credit card company. Amazon didn't do anything; my credit care company reversed the charges and replaced my card. I called Amazon again about my card being...
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1 comment
Anonymous
#1628782

The good old days are GONE ; nobody cares how long you have or haven't been a customer. Your comment about "sign of the times" is 100% accurate.

Review
#1447155 Review #1447155 is a subjective opinion of poster.
Product
Amazon Account
Cons
  • Treament by security to fix my problem
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution

What I sent amazon

2.7
Details
My wife can no longer watch her videos because Amazon told her she had to update her browser. I find it amazing that amazon feels I should update my browser to suit their needs. Just like that, update or your prime account that you paid for will no longer let you watch videos. Big companies don't seem to realize that stupid decisions can be their downfall. I am debating the value of amazon prime at this moment.
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Review
#1446768 Review #1446768 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
Loss
$100

Amazon review: AMZL is the worst ever...

2.8
Details
Iv only had an issue with Amazon in house delivery, never with USPS or UPS, literally just yesterday I was expected to receive my package and it said it was expected to arrive by 12:15pm the map showed that I was going to be the next delivery, then as the day goes on it changed to delivery would be made before 9pm still showing my package would be delivered next, finally at 11pm at night I get a notification on my phone telling me that the package was undeliverable and that I needed to contact amazon to refund the package or reship it again.... like really this is what I get for your prime service? Amazon has gone downhill indeed they need to stop using their in house delivery....
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Review
#1444501 Review #1444501 is a subjective opinion of poster.