Amazon Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
34
ISSUES RESOLVED
2.4K
TOTAL REVIEWS
$3.2M
CLAIMED LOSSES
$4K
AVG LOSS
300K
PAGE VIEWS
What's your story with this company?
Ask a Question About Amazon
Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ordering online
- Ease of checkout
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
I am again....again.... EXTREMELY disappointed with amazons promise to deliver items that are promised to be "shipped in one day" When I see that a product will be shipped on the next date. I'm hoping to get it. This is my second time experiencing this issue. THIS TIME...
View full review
Review
Cons
- Application not informing customers of time changes
- No change in service
- Late service
Reason of review
Continuous failure of customer promises
Loss
$110
Preferred solution
Deliver product or service ordered
Tags
Amazon review in Murrells Inlet, South Carolina: Shipping can be the problem
I had a big order of dog supplies that I needed to order, all the items came individual shipped because they came from different wear house, and they took about six to seven days after the order to even get shipped. But one item got shipped and never arrived and the boxes the items came in were damage, which led to a crate being sent back due to the crate bars being bent. Living in a apartment area all the packages are told to go through the office and be left there. I found packages left outside my apartment door and that never happens with the apartment staff. I believe the damages and missing items are on the shipping companies and not exactly Amazon, but I think better communication with those companies is needed.
Review
Service
Amazon Shipping Service
Amazon-false advertisement
Amazon's one day shipping is a complete false advertisement. This is the second time in a row i've been waiting on a package that was supposed to arrive by their supposed one day shipping time frame that didnt get delivered as promised. I should have known. They could barely keep up with two day shipping why try to tackle one day. Get it together Amazon and stop making guarantees that you cant keep!
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon review: Purchase return
Return item shipped in error.
Review
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
The bigger and more successful Amazon gets, it's apparent the sloppier it gets. Order fulfillment has gotten extremely unreliable. I order from the site constantly -- have been for about 12 or 13 years -- and it seems lately that their packages are often delivered late...
View full review
Review
Service
Amazon Delivery Service
Pros
- Selection
- Competitive prices
- Large assortment
Cons
- Prime delivery service
- Bad - unprofessional
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon review: Big boxes for small products
I like more Amazon over Ebay - I don't know why I don't trust the last one. I only have two inconvenients with a Mophie battery case I order from them and I couldn't return it because I don't live in the US. The other one is that I still don't understand why they keep sending big boxes for something so small (i'm sure I'm not the first one in saying this). You should give us an option to choose the size of the item if we are completely sure about its size. At the same time, the customer would be aware about the any delivery condition of the package.
Review
Service
Amazon Shipping Service
Pros
- Practical
Cons
- Shipping products
Reason of review
Problem with delivery
Preferred solution
use small boxes, for small items but keep them safe!
Tags
Dont Buy Remo Bell or be honest on amazon reviews
Amazon response to REMO+ doorbell Thank you for submitting a customer review. Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines Remo+ RemoBell S Wi-Fi Video Doorbell Camera warner on November 8, 2019 Piece of garbage Tech support is non-existent. Remo+ wont connect to internet router and calling customer service is useless at remo. they never answer the phone, have very limited hours, and called me back with an unintelligible message at 730pm four days after i left the message. I wasted so much time trying to work with them i went past my return window with Amazon. Its $90 piece of garbage.
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon review: BEWARE!!
I bought a monitor and a computer for my mother's birthday in September. She asked that I set it up for her. I live in another state and did not get back home till the beginning of November. Opened up the box and the monitor did not work. Amazon would not except a return without a 20% stocking fee b/c they said it was past 30 days. Brand new doesn't work and all I wanted to do is swap for one that did. Do not buy gifts from Amazon!
Review
Cons
- Did not stand behind the product
Reason of review
Damaged or defective
Loss
$199
Amazon review in Houston, Texas: Can not log into account
No one ever got back to me
Review
Product
Amazon Account
Reason of review
Access/ activation issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It seems that amazon no longer allows a customer, who bought a product from them, to make a customer review unless the customer uses a credit or debit card and they have bought 50 dollars product . This has been going on since 2017, but for longer, I stopped using my...
View full review
Review
Cons
- Being stricter about who can make a customer
Reason of review
Yoru not allwe dto make a cusotmer review if you use your bank account instead of card
Preferred solution
including cusotmers bank accounts and amiling addres ,if they use money orders ,to be able to make a customer review
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Totally agree. I've been a loyal Amazon customer for 20 years but am about ready to cancel my Prime membership.
My stuff never arrives on time and I've had to file 3 property damage claims in the last 9 months since the drivers continually drive in my lawn to turn their trucks around which has caused major damage to my lawn. One of the times based upon the ruts it appeared that he drove off my lawn and right up to my front porch and then got stuck.
Other times it appeared the driver was doing donuts on my front lawn. I raved and raved about Amazon until they decided to start handling their deliveries "themselves".