Amazon Reviews and Complaints
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34
ISSUES RESOLVED
2.3K
TOTAL REVIEWS
$3.2M
CLAIMED LOSSES
$4.1K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ordering online
- Ease of checkout
Latest review first
- Latest review first
- Most helpful reviews first
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Amazon - Account was frozen. Customer reps repeatedly say that someone will contect me and they never do
Account was frozen. Customer rep states that their security team needs to review and will send email on how to reactivate account in 2 business days. Have never received an email. I have called 5 or 6 times and each time am told the same thing and nothing happens.
Review
Product
Pros
- Speed of delivery
Cons
- Deprive me right to return wrong items against refund
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Amazon seller
My company was using Amazon to sell products, (to keep up with the market) we have lost more money with Amazon not supporting sellers. We have had Amazon accounts hacked and placed fake orders where we ship out $1,000 items only for it to be a fraud charge. Amazon then tells us we are out of the money and the product. They also charge a monthly fee to be a seller then a 15% free when the item is sold which we basically break even after shipping. And we have to sell it at that price because Amazon sells this item directly. Amazon makes online selling an unfair playing field and makes sure that small business does not survive.
Review
Product
Cons
- Unfair competition
- Lies about refund
- Inability to reach a customer service agent
Reason of review
Bad quality
Tags
Amazon in Las Vegas, Nevada - Bad service
Don't, trust Amazon they say over night delivery what a joke
Review
Reason of review
Problem with delivery
I was advised by Amazon delivery of black7decker battery, would be Wednesday 18/09/ 2019. The delivery guy left a card in my letter box, it said, unable to deliver item, no one home, this is a lie, my wife and I were home all day we have a door bell that is very loud I...
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Review
Service
Reason of review
Problem with delivery
Amazon - Charge my card for a prime account I did not order
So I ordered something from Amazon 6 months ago and found out they were charging my card every month for a Amazon prime account I did not order. when I tried to call customer service they were rude and they hung up on me three times. So I finally found a us number and finally got it cancelled! the best thing to do is never order from Amazon they'll put your debit or your credit card in for a prime account that you didn't order then they'll be rude to you I think they should just close down the whole site
Review
Service
Cons
- Bunch of liars
Reason of review
Made a whole bunch of unauthorized charges on my debit card
Preferred solution
Full refund
Tags
Amazon - Time to refund expensive items is ludicrous.
8/30/19, 11:00 AM - Ordered product totaling $1,078 with tax 8/30/19, 2:45 PM - Submitted a cancellation request 8/31/19 - Received an email from Amazon that the order could not be cancelled as the product was already in their shipping queue (not shipped). 9/6/19 - Product delivered 9/7/19 - Product dropped off at UPS to be shipped back to Amazon 9/12/19 - Product Received at Amazon Warehouse 9/20/19 - Amazon refund department told me that it takes up to 14 days to inspect a high value return and 3-5 days to process the refund. How Amazon ship an item in "4 hours" yet take 14 days to inspect a high value returned product? How can Amazon process a payment in seconds, yet take 3-5 days to process a refund? By the time this is all said and done, Amazon will have $1,078 of my money for over a month.
Review
Service
Pros
- I really love amazon and this time i was truly disappointed
Cons
- Amazon refuses to answer concerns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1078
Preferred solution
Full refund
Tags
Lannie Arrington 10:59 AM (12 minutes ago) to amazon-delivery+A2SDOH8PILFGUE As I stated in my complaints, Logistics provided 2 different answer to why the item dates continued to change. You have damaged a relationship with Amazon with unnecessary lies that could...
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Review
Service
Cons
- Attitude to customers
- No alternative solutions to resolve issues
Reason of review
Problem with delivery
Loss
$411
Preferred solution
Price reduction
Amazon in Newark, New Jersey - Bad fire stick
Every single day at least once and sometimes twice , I have to unplug my fire stick. Because it starts having everything go at Double speed ...the actors talk in gibberish, everything is going too fast... you have to get up unplug it, bring it all back up again for it to go back to normal mode ...this is exasperating!!
Review
Product
Reason of review
Bad quality
Amazon - They just dropped off a package and backed up 20 feet and drove across my lawn
The package actually needed to go to my daughters house next door . Send them back to deliver it to her so they can apologize for driving on my lawn . I’m pissed !!!
Review
Service
Reason of review
Problem with delivery
Preferred solution
I’ve statted my terms already
Tags
Amazon - Porch pirates best friend
i received 2 packages from amazon today.the driver just put the packages through the fence without trying to see if the gate was open [which it was]. all anyone had to do is reach through the fence and walk away with the packages. luckily,i spotted the packages and brought them in. I sa the driver down the block and started following his deliveries. NOT ONCE DID HE TRY TO OPEN A GATE OR WALK UP THE STAIRS. I FOLLOWED HIM FOR TWO BLOCKS AND ALL HE DID WAS TOSS THE PACKAGES.I TRIED SEVERAL GATES THAT HE DELIVERED TO AND ALL WERE UNLOCKED.THIS DRIVER IS A PORCH PIRATES IDEAL DELIVERY MAN! Don't know if this will help but this is the # on my packages J-29.3G TBA846752807000 AND TBA858374784000. THANK YOU,JOHN CZUBAJA,3721 S. EMERALD AVE. CHICAGO,IL. 60609
Review
Service
Pros
- Reviews from customers that help a lot
Cons
- Amzl delivery service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
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