Amazon
Reviews and Complaints

I have been in constant contact for the past 4 days since my Amazon account was hacked. I am getting no help. There was just over $303 available in gift card funds which are now in the hands of the criminal who hacked into my account and not only change my name address phone number email address and password, multiple times. I was told it would take 24 to 48 hours to get resolution it is now been 4 days. Every phone call is a fight. I get hung up on I get disconnected and I have to argue with every agent that I speak to. I have orders that are supposed to arriving at my address that were fully paid for which I cannot get them to track for me but I cannot get into my account and tell them all of the information that they need to know because it's been changed. I told Amazon 4 days ago to freeze my account so that my $3O3 would not be stolen. They did not do so. I have been repeatedly lied to and dragged through the mud for 4 days. I responded to an advertisement for free mayonnaise that took me to Amazon I had no idea that my life was going to be stolen from me and doing so. I want know I demand some help from Amazon and getting my account restored so I can retrieve my funds and leave Amazon forever. I am so tired of wasting my breath and arguing with these people until I lose my voice. I have been a customer of Amazon for over 20 years. I'm tired of being treated like I have no value in them in inconvenience. Someone broke into my account. It seems to me that that's a crime. I tried to get help and identifying myself so that I'm able to get back into my account and change the email and password myself to keep the criminals from accessing my account anymore. For some reason Amazon has been sending me emails claiming that I'm the one changing the information when it's not me doing it. And I like likelihood your fraud department has been communicating with the criminal instead of communicating with me by using the changed address by the hacker. I want the orders that I paid for yesterday today and in the next 2 days. But I can't get anybody to give me the information where they are despite my having given them the order number, items my name, address and original email address. I WANT SOME HELP AND I WANT TO STOP BEING JERKED AROUND. THERE'S A CRIME THAT'S TAKEN PLACE. YOU WOULD BE REALLY NICE IF AMAZON WOULD TAKE IT SERIOUSLY. REALIZE THAT I'M NOT THE CRIMINAL I AM THE ORIGINAL ACCOUNT OWNER AND I WANT MY ACCOUNT BACK AND I WANT MY $303. AND MY ORDERS. IN THE LAST 65 HOURS I HAVE CONTACTED AMAZON MORE THAN 25 TIMES. I'M READY TO YANK MY HAIR OUT. PLEASE FORWARD THIS TO WHOEVER IT NEEDS TO GO TO TO GET SOME BLOODY HELP.

{{Redacted}}

Hackers email

{{Redacted}} (in which I have received multiple emails from Amazon stating that I changed it to this address when I did not.

218-825-**** landline

Will the recipient of this email please send it to the correct place and person so I can finally get some help.

Thank you

{{Redacted}}

(my "live" chat)

"I added special delivery instructions, asking the delivery person to bring the parcels up one flight of stairs because I'm handicapped. That didn't happen.

Three boxes were left downstairs, two of them are so large a small child could fit inside. Both are heavy. I had to PAY someone $10 to bring them up for me. This is not the first time my packages have been left downstairs.

Are the delivery people told to ignore special instructions, or is it they just don't care about anything other than racing to their next delivery? You have no idea what it means to be handicapped, and then to be disregarded because of it makes my situation more unbearable."

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There is no good-business reason I can think of that would keep a delivery person from not honoring the special delivery requests.