Amazon Reviews and Complaints
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31
ISSUES RESOLVED
2.2K
TOTAL REVIEWS
$3.1M
CLAIMED LOSSES
$4.3K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ordering online
- Most of their products
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- Latest review first
- Most helpful reviews first
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Amazon - Not delivered on promised date
11 years I have been a customer!! this company is getting worse!! order from smaller shops or all we will have left is amazon! then they can charge what they want!! really disgusted about how I was treated no one made an attempt to give me a break and a discount!! what a lousy company
Review
Service
Amazon - PROMISED DELIVERY THEN FALTERED
2nd time they promise item if ordered in 2 hours and 20 mins. and then does not arrive the next day! 11 years I have been a customer!! chatted with chat customer service about late order and they could care less!! Asked for a 10% reduction off price and they said NO!!! so I cancelled and told them cancel prime too!! they respond we can give you 5$ credit on prime!!! LOL!! WTF!! They decided to send product back across country even though it was 50 miles away from destination!! no one from Amazon even attempted to make this better!!
Review
Cons
- Delivery errors
- I was not listened to at all
- Service
Reason of review
Poor customer service
I live in a neighborhood with many children in Farmington, NY. I am becoming increasingly angry with the unprofessional methods of Amazon's contracted delivery people. I watched a particular driver excessively speeding down our street -- he had to be driving 50 -- the...
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Review
Service
Pros
- Pricing
- Convient shopping
Cons
- Poor shipping
- Poor management of 3rd lady carriers
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
Amazon - Only one piece of product was delivered.
I ordered a 4 tiered planter for my Daughter-in-laws birthday. Only a piece of it as delivered. Amazon will do nothing because the retailer is in China. The retailer said they would refund $5 for something that cost $58. Why does Amazon sell products it will not stand behind. I will be more careful what I buy from them in the future. If they are not going to be there to help the consumer they need to let us know before we make purchase.
Review
Service
Amazon - Sorry lying sellers
ordered item from amazon the *** seller says it was delivered to my person this is a *** lie . i don't care where the *** they the stupid delivery thing left but it sure as *** was not at my business just want to let every body know that amazon delivery service *** s u c k s & i mean really *** s u c k s it the order was placed 7 14 19 with next day derivery i guess that means where the *** they the stupid delivery company whated to leave it because i know for sure it was not my address
Review
Service
Pros
- At one time it was ok
- Only problem i have ever had with amazon
Cons
- Poor service listening skills
Reason of review
Poor customer service
Loss
$55
Preferred solution
Full refund
Tags
I completely agree with all the comments posted. This week, I ordered a hardcover book from Amazon, brand-new. The book arrived dirty with the dust jacket badly torn. I requested a return/replacement. I had to return the book via UPS pick-up. The replacement book just...
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Review
Product
Pros
- Easy to buy
Cons
- Damaged books
Reason of review
Damaged or defective
Loss
$19
Preferred solution
Let the company propose a solution
Amazon - Bezos needs to focus on job and improve delivery options.
Just cancelled my SubPrime due to inept delivery service. On two separate occasions I've had to track packages delivered to my next door neighbor or undelivered package because useless driver claimed he could not access building when all he had to do is lift latch on gate. I have no locks on neither front or driveway gates.
Review
Amazon - Firestick Not ready for prime time
I have had 2 firesticks and 1 Roku and now a Roku TV. The Firesticks work, but as soon as you put other apps on it like Sling, and a few others you notice issues. Screen freezing, it stops and drops Sling all together. Sound glitches on pause, slow motion sound and video, etc. The biggest problem I see is when you complain to Amazon the tech support area confirms it has issues, and then says they are working on fixes. But in 2 yrs of having the fire sticks only 1 update every came thru, and it didn't really change anything. Amazon should hire more people that will care about making better products, and keeping up with change. Now I have a smart TV , I have no issues at all... Wonder why that is?
Review
Pros
- Quick service
- Some products are cheaper
- Website
Reason of review
Bad quality
Tags
Amazon - Compasny supports fraud
I always order dog food from Amazon - 12 cans each time!! So this time I found the dog food flavor my dog really likes. Today I received the order - it was only 2 cans!! Looked at the order again and saw that the seller charged $13.75 for a 13.2 oz can - not for 12 cans as I thought! My mistake was to not closely read the description - never ever had a problem with any dog food order before!!! Called AMAZON and they were no help claiming that the seller can set the price. So it is clear that AMAZON supports fraudsters! I want to return the item but have to wait till the seller approves the return!!
Review
Product
Reason of review
Pricing issue
Loss
$28
Preferred solution
Full refund
In January 2019, I got Amazon Prime with the Amazon Chase Credit Card. They gave me a $12,500 limit which, since I have many other credit cards, didn't bother me. But I liked Amazon. (OK, I'm a rich old guy that pays every credit card in full). I started using my Chase...
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Review
Product
Reason of review
Problems with payment
Loss
$13
Preferred solution
Let the company propose a solution
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