Shenelle p

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Verified Reviewer

Missing item

Amazon - Missing item
I ordered a usb cord but the package was empty with no usb cord inside. I would like a refund and hope this won't happen again
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Cons:
  • Sometimes the quality is good

Preferred solution: Full refund

Anonymous
map-marker Albuquerque, New Mexico

Problems with my account

I have a lots of problems and I call no one has been resolved and you guys won't help it all I just want to cancel any single subscription I have with you ones and for all pls I don't want to have any one account from Amazon no more you guys are so complicated I will appreciate if some one call me to solve this issues
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Donavin Uki
map-marker Lincoln Park, Michigan

See a charge I on my account I didn't make

I need to talk to a real person !!! I think someone is trying to use my account, there is a 1.59 on my charge. I went to order and they added another item on my account. I also think I have signed up for prime twice, because you already are taking it out of my charge ?
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User's recommendation: Let us speak to a real person

Monica D Yez

I need to speak to a human being

I placed an order. I returned it. It says in my account that it was returned. However, in my bank statement it does not show a credit. I need to talk to somebody about this issue. Can a human being. Please call me back? That would be greatly appreciated. Thank you.
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Preferred solution: Full refund

Anonymous
map-marker Tampa, Florida

Question about free shipping

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What happened to the complete free shipping? If you don't have prime or buy more than the allotted amount of dollars.
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User's recommendation: Best to order from Amazon.

Anonymous
map-marker Washington, District Of Columbia

I cannot get a straight answer. Why is my prime account canceling? It is paid monthly and I did not cancel it. Try to talk to a human but only get people whose English isn’t understandable. So frust.

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i got an email that said my prime account is cancelling. wanted to know why. of course i got a person with poor english. some help. do not like amazon
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Meshach Mtc

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Verified Reviewer
| map-marker Columbus, Mississippi

Need to delete old email

This email is no longer in Existence. Cable one does not service this area with internet. I cannot place my order because the old email keeps showing up.
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User's recommendation: If you should have change of email and credit card can’t get it changed.

Anonymous
map-marker Kansas City, Missouri

Missing package

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When I first contacted the lady she was very nice. I was not so nice. I was very angry and she did a very good job of calming me down and getting things taken care of. Thank you very much.
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Kathleen M Nic

Trying to Speak with Customer Service

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I'm sick and tired of Speaking to customer service, they have out sourced Customer Service and the person you you speak with is not a native english speaking they don't understand or the customer can't understand them they refuse to transfer you to someone who is proficient in Speaking English. This is a new problem and is so BAD that I'm looking for a new place to order from!! Amazons customer service has become a panic attack in trying to speak with!!
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User's recommendation: AMAZON needs to go back to their old Customer Service and have their old representatives assist customer.

Elyse Mgx

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Verified Reviewer
| map-marker Glencoe, Kentucky

My prime membership

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I've had two recent issues with Amazon They have a long way to go with customer service . Amazon clearly does not provide good customer service It is almost impossible to understand the people that you are listening to when you finally get a customer service rep. I had to go elsewhere both times to get my issue resolved It's like they just don't even want to try to help you. I like ordering from Amazon I like the delivery but they're billing practices leave a lot to be desired
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User's recommendation: Beware if you need customer service for bulling especially

Resolved
Joseph T Wxq

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Verified Reviewer
| map-marker Phoenix, Arizona

Resolved: Trying to add Peacock TV

Updated by user Sep 19, 2023

Company fixed the issue and I have been provided with apology. Asked the seller to send what I had purchased on Ebay

Original review Aug 19, 2023
Tried adding Peacock TV. Payment error. Talked a rep who Tried to get me to transfer 500 from savings to checking. I refused. Called me mother Fulkerson. Want that individual fired IMMEDIATELY
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Anonymous
map-marker New Berlin, Wisconsin

I have a $ 150 Gift Card I want 2 C if I can use the Gift Card

I have a $ 150 Amazon Gift Card I want 2 know if & how I can use the Gift Card 2 Shop online @ the Amazon Website
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Anonymous
map-marker Reseda, California

My pakage

I lost my pakage. I didn't received. I want my money back thanks. The driver lost my pakage . They always do the samething this is my second time.
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User's recommendation: I'm not buying no more here

Shanley Iok
map-marker Miami, Florida

I don't sign for Amazon prime please can you return the money to my account please!

Because I see all the time there take money from my bank account for Amazon prime today there take about $13.00 something please can you return to my account
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Kalaysia Ete

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Verified Reviewer
| map-marker Indianapolis, Indiana

Enviaron un paquete que ni siquiera padi no se que pasa

me enviaron un. Correo diciendo que mi pedido va en camino... y me sorprendió porque yo no pedí nada... y descontaron de mi tarjeta.. ahora llamo para que me resuelvan y nadie contesta ?
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