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I paid for a season and now it's trying to make me pay again

I paid for a season and had to re pay because customer service doesn't exist and i own my business. Put in 15 hrs a day 6 days a week and all i wanted to do was relax and watch it so i just bought it again

User's recommendation: *** Amazon.

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ID
#1958289 Review #1958289 is a subjective opinion of poster.
Location
Calhan, Colorado
New Reviewer

Refund assistance

I have been trying to get an email for order #113-159****-819****. I have returned the product twice and still no refund. Please help!

User's recommendation: Covid-19 has everything backed up!

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ID
#1958261 Review #1958261 is a subjective opinion of poster.
Pros
  • Guaranteed delivery
  • Shipping is fast
  • Usually great service
Cons
  • Refund not received
Loss
$78
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I paid for a season and now it's trying to make me pay again

Can't get a hold of anyone!!! I'm so angry. Now they can just ignore people and use virus as an excuse? ***
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ID
#1958252 Review #1958252 is a subjective opinion of poster.
Cons
  • Extremely poor customer relations
Loss
$15
Preferred solution
I want to watch what i paid for!!!!!!!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I ordered a Tv stand End it did not come in the right color and it was scratched up

We ordered a TV Stand it did not come the color that we ordered and we cant get in contact with costumer service We got in touch with a person that said he worked for Amazon he said his name is David Blake and he told us that we need to get a 100 dollar google play gift card and before he told us that he told us that they will return our 209$ and the tv stand will only be for 100 so thats why we got the gift card then before we went to get it he told us his number and told us to call him when we get in the car his number is (412)-394-**** we have been trying to get to a costumer service representative for a while

User's recommendation: Do not fall for a trick and if you get in touch with this number (877)-616-**** then it’s not the real amazon costumer service.

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ID
#1958247 Review #1958247 is a subjective opinion of poster.
Loss
$100
New Reviewer

Never received Prime video refund

HBO was ordered on our Prime Video account I spoke to a individual customer service rep who is going to give back the money because they traced it back not to our TV but they are plugged into our account The young man said he would return the money to us after he got it approved from his supervisor one amount was $16.47 it was refunded in February and re-charged in March to account ending in 2231 prior to the February account charge there was charges to my other bank account either ending in 1950 or my credit card ending in 4746 there were three charges to that account My husband and I have both been patient and would like our refunds as quickly as possible again the person that sign Don was a TV in Hawaii

User's recommendation: Keep your promises.

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ID
#1958216 Review #1958216 is a subjective opinion of poster.
Loss
$66
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Information

They cancelled my earphones and I paid for them yall got money for the amazon prime and all I need to talk to somebody ASAP
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ID
#1958169 Review #1958169 is a subjective opinion of poster.
Location
Memphis, Tennessee

Need my refund

I didn't order nothing from yall why you chargin me that money
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ID
#1958126 Review #1958126 is a subjective opinion of poster.
Location
Sand Springs, Oklahoma
New Reviewer

Prime video app on my Samsung smart tv

You guys listed a phone number and then you dont offer the service to assist with the application not working on my brand new TV. He referred me to the help section at your website.

User's recommendation: Stick with Netflix or Hulu as those application seem to work just fine and cancel your Amazon account because they don’t have customer service 800 numbers to talk to.

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ID
#1958112 Review #1958112 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Balance deduction

Amazon - Balance deduction
Dear Sir / Madam Last 2 months, in my account auto debited Amazon prime service charge. Please see the attached pictures. We can not take any service. I have want to refund my both debited amount. Thanks &;; Regards Santosh Kumar Contact No +918882****30
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ID
#1958084 Review #1958084 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

Debited account without permission

Amazon debited my checking account without permission for Amazon prime and my checking account is overdrawn and I want this resolved immediately

User's recommendation: Never trust Amazon.

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ID
#1958060 Review #1958060 is a subjective opinion of poster.
Location
Maitland, Florida
Loss
$112
Preferred solution
Full refund

Return having trouble with a return

You're supposed to send an attachment so we can send the item back and every time we go onto the item to hit the the attachment it says oops there something wrong at our end

User's recommendation: Great.

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ID
#1957946 Review #1957946 is a subjective opinion of poster.
Location
Boston, Massachusetts

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Verified Reviewer
New Reviewer

Can't login, can't contact customer support

I can't login, and the authentication code is being sent to an old phone number that no longer exists. My old number was 419-380-****. Your site is not giving me an option to send it to my email, or to receive a phone call for the code. I found this email address only by researching on pissedconsumer.com. I recently reinstalled windows, which is may explain why it's not recognizing my information. I called the 800-280-**** number, which is the only number I could find for amazon. The recording offered me several different "special offer" advertisements. I tried not hitting any numbers first, and it finally said "hang up now", then disconnected. I tried hitting # to reject all the advertisements, and it did the same thing. I tried saying the word "representative" when the recording paused; same result. I tried pressing zero repeatedly; same result. I cannot contact chat support because I cannot login. I am an amazon prime subscriber and order from your company all the time. The only solution I could come up with to contact customer support in any manner would be to use a friend's account, and I doubt that amazon would allow changing information in someone else's account. I am very upset about this and would like this resolved ASAP.

User's recommendation: avoid amazon at all costs!

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ID
#1957929 Review #1957929 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Great selection of products
Cons
  • No customer support
Preferred solution
have more than one way to verify identity & fix phone system

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You have been taking money out my account and it had been cancelled

I made a order and had to pay 20 dollars shipping but you steady taking money out my account

User's recommendation: I would not recommend.

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ID
#1957652 Review #1957652 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund
New Reviewer

Being charged for unauthorised charges

I'm being charged for stuff after I cancelled my membership
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ID
#1957567 Review #1957567 is a subjective opinion of poster.
Location
Greensboro, North Carolina
New Reviewer

Child ordered movies

Amazon - Child ordered movies
My children ordered 10 movies while I slept, I just had surgery and didnt realize they had done it.

User's recommendation: Do not put your credit card info in.

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ID
#1957527 Review #1957527 is a subjective opinion of poster.
Loss
$21
Preferred solution
Full refund