nick M Tkr

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Verified Reviewer

Order and pending charges

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I ordered multiple items and they never shipped Amazon said it takes time, that's the reason why people use Amazon for near next day delivery. Finally I canceled all orders on September 2nd and September 3rd, but the pending charges or still on my checking account, I want that money back, remove the pending charges, please. NicholasMacchio 561 315 ****
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Loss:
$121
Cons:
  • This incident

Preferred solution: Full refund

Ashley O Pwc

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Verified Reviewer

Took my money and i dont have account

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Although I came off a bit rude in my message about my problem which I do apologize for. They were very pleasant and understanding.

They immediately looked to see what the problem was and took action to fix it. They put me on hold for only maybe 2min while they immediately started my refund. It is currently pending and awaiting the bank to accept it to go back in my account. They were very helpful and again understanding and pleasant.

I did apologize for coming off rude I was just very surprised by the money being taken out of my account when I did not have a prime membership. But they fixed it immediately. Also they took the prime off my account so that this mistake will not happen again.

They were wonderful. Thank you!

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Pros:
  • Very helpful
Cons:
  • Not really any

Preferred solution: Full refund

User's recommendation: Absolutely call them. They WILL help!

Anonymous
map-marker New Orleans, Louisiana

Items stolen

I saw when the item was delivered, shortly after I saw a man on my taken ALL my packages. I have video, but Im unable to upload them from the Blink App.
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Anonymous
map-marker Reynoldsburg, Ohio

Very rude people I call because they took a charge-off of a bank card I don't have an account with them and the b**** hung up on me

A purchase came across my husband's phone from Amazon we don't have an Amazon account but when we called Amazon to see who did what they ordered and what was going on she hung up on
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User's recommendation: You better watch every move you make with your card on that site

Anonymous
map-marker Buffalo, New York

Cancel order

The Amazon us timer service person Claire was nice but the company I tried to buy the ground lblind gave me the runaround For a week and its coming and changing the day. Saud I can cancel the order , And then made a new date instead of canceling it, it was all the very unhappy
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User's recommendation: Don’t believe the date on it after it changes it once

Anonymous
map-marker Huntingdon Valley, Pennsylvania

Cancel

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tried to cancel paramount + unable to have disconnected by phone agent had all my info correctly simple task did not get acomplished and I got PISSED off. The person i talked with was in a loud background setting. This website name is an insult to consumers. i will be putting on social media your websites name & my response
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User's recommendation: dont deal with amazon. when you have a problem, its not a easy fix

Temesgen B

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Verified Reviewer

I need to speak a customer I need a help please I have been

I need to speak customer service I been charged 2 times for so I need to get the customer I need to cancel 1 item
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Loss:
$2736

Preferred solution: Full refund

Annette S Xqm

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Verified Reviewer

Can not find out about my orders

Every time I called Amazon they kept saying resolving 24 hrs. They kept on repeating the same thing 24 hrs. Customers service Neverending of repeating saying the same thing...Period! can't retrieve proof of purchase if I can't get into my account. Really!! Amazon
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Loss:
$300
Pros:
  • Merchandise looks good on line
Cons:
  • Not holding up with their bargains

Preferred solution: Deliver product or service ordered

User's recommendation: Amazon is good on closing your account and giving no refund after receiving your payment from your account

Jeralyn Dmh
map-marker Miami, Florida

I was overcharged and I wanted to cancel Amazon and they hanged up on me after half an hour on the phone

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I was spoken to some guy I forgot his name after half an hour he's going to hang up on me didn't get nothing resolved I wanted to cancel my Amazon and prime cuz they overcharged me $15 and he kept saying he couldn't find me but he can find me to collect moneydont
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User's recommendation: Don't do it

Scarlett R Ufn
map-marker Philadelphia, Pennsylvania

I need to know the order I just place went on the correct card

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It was t a complaint, I just wanted to know if my order was billed to the correct card. The representative was very helpful.
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Linda C Cqy

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Verified Reviewer
| map-marker Magarida, Central

Scamed

Updated by user Sep 25, 2023

I have no problem with Amazon prime. My problem is with Prime Video the man I talk to I think was trying to scam me and it’s causing me a lot of stress. I don’t know who is in charge of prime video I thought Amazon was.

Original review Sep 24, 2023
I was having trouble getting into my prime TV. I called member on the screen and the person I talk to name was Jack and he put me through so much.

He had me take money and put it in my Venmo account and send it to strange people telling me the whole time this was the code and the way they do it and then I had to call my bank, but he told me not to tell him I was talking to him, so in the end Ive had to change my checking and banking accounts. Ill have to call several people that I have direct pay out of my account and he put me through so much crap.

I dont know if it was a scam he kept saying it wasnt but why did he ask me for money and why did he tell me not to tell the bank I was talking to him so I feel I was scammed And I feel like you should check into it and make sure whats going on. Thank you, Linda Cale.
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Preferred solution: For this not to happen again

User's recommendation: Be careful of who you talk to

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Virginia Beach, Virginia

Refund

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Amazon - Refund
The website stated if I do not receive my order my a certain date to call customer service and request a refund. I called had to be transferred to another person and then put on hold for a long time. I work for a living and normally I can cancel a order on line why not this time.
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User's recommendation: Better option for refund

Elie Yyc

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Verified Buyer
|

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Verified Reviewer
| map-marker Grand Rapids, Michigan

Delivery person ran into our mailbox

Amazon - Delivery person ran into our mailbox
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Delivery driver when backing out our drive backed rite into our mailbox. That has been there over 20 yrs and big equipment as this is a farm and fuel oil trucks, propane drivers has never run into it ever. I have pictures of his tracks and mailbox if you are interested. He should use his backup camerea.
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User's recommendation: Use backup camera when backing up

Kyrillos Xle
map-marker Spring, Texas

I canceled my subscription and you all are still taking money out of my account

Your company has been talking 10.95 out of my account and I canceled my Scription subscription six Mexico six months ago
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Maxmillian Gor

Driver jumped my private property fencing to place a package and knock on my door at 9:00 at night

We have a fenced in property and the driver jumped our fencing to put a package at the front door. We have a no trust passing sign up as well, hes lucky
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Preferred solution: This better never happen again

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