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Amazon shipping is taking too long

So, here is a thing.On April 5th, i ordered a book from Amazon and choose expedited shipping (10 to 17 days to my country, Bosnia and Herzegovina).Let say that shipping takes max of 17 days and time of arrival should be by max April 25th... When i ordered it, arrival time was April 22ond, but when they shipped it, i got email from Amazon telling me that the book will arrive by May 3rd, which is almost 1 month after i placed the order... Because i relly need that book, and they wasnt fair, can i return the book to them and ask for refund (offcourse, when it arrives...)...
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ID
#313258 Review #313258 is a subjective opinion of poster.
Location
Mostar, Federation Of Bosnia And Herzegovina
Loss
$65
I began selling books on Amazon about 9 months ago. After the sale, collecting your money from Amazon is almost impossible. I am now I my third month of trying to collect $68. Problem: the way to collect is deeply hidden and fraught with pitfalls and artificial...
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3 comments
Anonymous
#1015343

Hi Ina ,

I do not know if you have heard anything about this but it is a big problem for sellers like myself in Amazon It has been on the Amazon boards reports of sellers being told that they have a non functioning debit card on file

Starting May 29 th Amazon was sending me emails saying they could not pay me because my debit card did not work

My banking information had not changed only the date on the card so I updated it and was told they would try again in 2 weeks

That amount of time went by and again I was told they could not pay me so I re-entered my information as instructed by their phone rep and again I was informed I would be paid in 2 weeks

after 85 days I was getting more than little perturbed after speaking to rep after rep to no avail I was a little more than upset They were holding over 5000.00 of my favorite dollars I made a huge mistake I canceled my 6 pending orders and tried to close my account By canceling my orders I was over the limit on defects and was suspended I have 100% positive feedback on the site my metrics were great as far as customer satisfaction I just wanted to be paid I think it a little odd that 1000's of sellers could not be paid right before shareholders meeting There are many post about UK and European sellers not being paid and many in the US also Now I have been informed I will not be paid until October 28 th I was reinvesting my Ebay money and living on Amazon money back to the ol drawing board I guess because my EBAY sales are in the tank I have 1 million dollars in inventory and cannot buy groceries

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ID
#312699 Review #312699 is a subjective opinion of poster.
Location
Greensburg, Pennsylvania

Amazonwireless and their customer service

To whom it may concern, This company should be ashamed of themselves, in the past two days I have spoken with six ( I have the emails saved) different people within Amazonwireless, spent 5 hours on the phone with sprint, and attended a conference call with sprint and one of your reps trying to get my issue resolved. I was ignored, waved over, passed up and sent emails all containing the same cookie cutter information instead of getting a call back like I was promised. I am in the US military and live day to day as just another number and body to be used. I am used to being shot at, looked down on and shown in a negative light- its the career I chose. So when someone chooses to go into customer service, they shouldn't have to be reminded simple things are what matter. A call back instead of a pre written email, someone who actually will take the extra 5 minutes to look into an issue instead of passing it along to the next guy. Every single customer service rep I spoke to in the past 2 days has played the good-guy game, but in the end, insisted upon passing me along as just another *** problem they didnt have time for. My issue was an error on your company's part! I have been waiting for a call back from this special team everyone keeps talking about, as they are the ONLY ONES who can fix my problem, regarding upgrade problems through your current carrier. I finally received 4 emails, all saying the exact thing, just different names at the bottom-instead of a call as promised. I decided I would call one last time, before I proceeded with the refund option. THIS IS WHERE I MET ANTHONY!!! This man- is not apart of this special team, (though he most certainly should be the one running it!!!!) he didn't promise to email anyone or even call me back. Instead, HE, IMAGINE THIS...LOOKED INTO MY ISSUE, after hearing everything that has occurred in the past 48 hours. It took under 10 minutes to clear up the actual issue and make me a VERY HAPPY customer. He not only apologized for all the issues, he spoke on amazons behalf assuring me this is not normal protocol or how your customer service dept runs. It amazes me how one absolutely superb person can undo the issues of the past lazy, mediocre, disgusting reps working in your business. We spend so much time and energy focusing on how to improve, fixing the negative and training that the very few amazing people that give their all are almost always looked over. Maybe if more time was spent recognizing the good reps you have, you would have far less negative, lazy reps.Believe me, I know everyone has bad days, but two days worth of bad people is something more- there is something wrong. Anthony NEEDS to be recognized and if I had his supervisors email or number, or anyone else that could give him the proper recognition, raise, free lunch, employee of the year award, ect you better believe I would be contacting them as well!! Your reps I spoke to that passed me along, did nothing and sent me cookie cutter responses instead of doing their jobs as Anthony did.... Rio D. Marvell F. Dillon F. Kayla Richard Dilho I have an HTC EVO 4g from Sprint- tried to order and upgrade to a Samsung galaxy s2 4g. I had a contract resign and full upgrade available. Amazonwireless put the order through twice, the first time it went through, renewed my contract attached the phone, fees, activation and serial number to my Sprint account and they shipped the order through UPS. Then for some reason their customer service did the process again and it came back, if course that I had already upgraded and wasn't available for a contract renewal. So they called UPS and requested a return to sender on the phone. I received email after email saying sprint denied my upgrade- yet amazonwireless wouldn't speak to sprint or even look into the issue when it was brought to their attention it was their order...until Anthony. 6 customer service agents! That's ridiculous!!!
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1 comment
Tyjanae
#605184

Amazon is selling water damaged cell phones as new. On 1/31/13 I ordered a Samsung Galaxy SIII cell phone (order # 002-6673775-3998639).

I received the phone on 2/5/13. Upon opening the phone and removing the contents of the box I noticed the battery had a pink spot on it (pink indicates the presence of water). I immediately called amazon wireless. I spoke to Zac and he asked me if the phone had a pink dot also.

I removed the back cover and there was a pink dot.The phone and battery both had water damage.

Amazon wireless is selling this phone as new. This is a very poor practice and should be stopped.

ID
#312691 Review #312691 is a subjective opinion of poster.
Location
Huntington Beach, California
Loss
$699

Amazon Kindle stinks

My Kindle was a Christmas gift in 2010 and already doesn't work. It freezes, won't start or won't turn off daily. I've done all the troubleshooting advised and called Amazon when nothing worked. I was offered a replacement device for $85. So when you're buying those overpriced digital ebooks keep in mind that the device won't last long and support doesn't exist. I highly recommend prospective buyers do an internet search for frozen kindles. Amazon's coustomer service is friendly but not able to solve the problem. I'm Very disappointed with the device and customer service.
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1 comment
Anonymous
#467463

Identical situation to mine. Got a kindle keyboard for Christmas in 2010.

Was having many issues with freezing and resetting. They told me to ditch the case. I did and it reduced the resetting to about every couple of weeks instead of multiple times a day. It was getting a little more frequent until a couple of weeks ago it started doing it constantly again.

I called and they told me to update the software. took me 3 days due to the constant freezing and resetting. Made it worse. They told me to reset to factory defaults.

Took 2 more days. Now it's completely forzen. Offered to give me another one for $85.

When I asked to just have that $100 discount applied to whatever Kindle I wanted to buy they told me not possible. Why would I buy another piece of *** every 18 months?

ID
#310601 Review #310601 is a subjective opinion of poster.
Location
Placerville, California

Amazon - Used items as new

I am determined to have amazon admit they willingly sell used items as new. rec'd another used item today, dirty, scratched, ***, the *** previous owner jacked up the packing material--backwards with a mess of tape to make it work, and am left with a 50lb shredder with loads of used confetti to return. initially they expected me to return at my cost but they remedied the return. contrary to some, I have no trouble tracking down support or making progress once they know of the problem, but their insistence they do not sell used items as new no longer washes. this item was so used I refuse to accept "mix-up." how can it be explained? do they put the used/returned/refurbs with the new items? surely not, so a "mix-up" is out. it is time for amazon to admit they knowingly push used items as new just like a two-bit low-end seller. I recommend a push from those suffering the same fate to demand they acknowledge misrepresenting used as new. account closed as soon as the remainder of the same order completes. I have had it will companies pushing used as new. pushing back.
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1 comment
Anonymous
#1198300

Back I June, I bought a pair of Sketcher sneakers. Since I have nerve pain, and these seemed to help, I decided to order a 2nd pair.

The 2nd pair came in a blank cardboard box (not a Switchers box) with white tissue paper (again, not Sketchers), no cardboard that goes in the shoes, labels and a pamphlet. I emailed Amazon. They acted like it was an isolated incident and sent me a new pair of shoes and assured me they will have everything and it did.

The other day, I ordered hiking boots. They came in the correct box, but when I opened it up, there was the incorrect *** white tissue paper, no cardboard in the shoes and they clearly have been warned.

The the heck???? These are $200 shoes so I do not want to see that they were worn. Called Amazon and the girl on the phone was afraid to send me a replacement, but she did. Received the overnighted replacement.

The shoes look better, but the tag was cut off, same white *** tissue paper (not the brand name like a previous shoe I have) and no cardboard inside the shoe.

This is a waste of my time. I am so disappointed and frustrated.

ID
#308393 Review #308393 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Amazon Account

Amazon Sucks

I just spent 4 hours trying to get through to Amazons *** customer service center. All I wanted to do was cancel an order I had just placed 2 minutes prior. Finally after reaching an operator in who knows what country I am told that they will attempt to contact the MFG. of the product I was purchasing and that my credit card would be credited with 10 business days!!! Serious. It takes 1 second to charge a card and 10 days to refund it. I am so pissed right now! I will never order anything from this *** company again. Please reply if you have had the same experience.
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1 comment
Anonymous
#457348

GEMM.com is a really good alternative to Amazon's Marketplace. Check it out..

ID
#307841 Review #307841 is a subjective opinion of poster.
Location
Los Angeles, California
Be aware on returns! I shipped back this product along with 2 other orders in one box. Because just wasn't as expected and didn't need the items anymore. Its not right that Amazon made such huge deductions for the shipping on all three items. On this particular item...
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1 comment
Anonymous
#455807

You returned items for no other reason that you didn't want them anymore. Why would they pay for the shipping???

If they did that; anyone could order anything they wanted and return it free of charge. Which of course would ruin any business within a matter of days.

If the item was damaged, then you wouldn't have to pay return shipping.

You simply decided you didn't want the items anymore. Which is a totally different story.

ID
#306676 Review #306676 is a subjective opinion of poster.
Location
Arroyo Grande, California
Service
Amazon Shipping Service

Amazon jacked me, a seller, going to the BBB

Amazon charged me ~$100 without my knowledge since a buyer wanted a refund. For this to be initiated the buyer had to first try to contact me. He never did. So amazon sent one lonely email and I didn't see it. A few months later I get another email saying amazon is charging my account ~$100. They said if you would have cooperated you would not be held responsible. But, there is nothing you can do about it, the decision is final, the email said. I emailed back saying I never saw the email and the buyer never told me anything was wrong. Amazon said the decision is final and they will no longer respond to my communications on the issue. So I went to the Better buisness Bureau. www.bbb.org. On the BBB website I found amazon, typed in what happened, and the BBB forced amazon to consider and respond to my every email untill we get this resolved. If we don't come to an agreement, hopefully the BBB will make a decision in my favor. So if Amazon shafts you and won't consider your grievances, contact the BBB! Good luck!
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2 comments
Arlethia
#798940

I'm in the same boat. Very similar situation.

I also reported them to the BBB. If enough of us stand together and not take this lying down, it has to send a message to the BBB that Amazon is conducting extremely unethical and even criminal business practices.

Good luck with your claim, I hope my and probably several others with similar grievances help your claim as well as helping our own. It seems like this is a pretty common practice from the sheer amount of identical disputes I've seen online.

Anonymous
#469379

Also it thrns out that te buyer filed their claim at 90 days, and sellers are also only required to accept returns ect. before 60 days.

Well didn't turn out so good. I contacted the BBB and they mediated a convo between Amazon and I for a month or so. Amazon never really deeply adressed my claims, they basically just stalled it out untill the designated # of communications were up. BBB ended it and said Amazon was not responsible.

Wow that was a bad ruling. However they marked down a negative mark on their review of Amazon, so at least theres that. Then I tried to contact the BBB about Amazons lack of addressing the important issues I raised, and no response. I want to file a claim with the BBB about the BBB!

This is pretty bad. We need as many people who were wronged by Amazon t o take their case up with the BBB to effect Amazon's rating and encourage a real change from this corrupt (stealing from the poor and hardworking sellers) company.

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ID
#306558 Review #306558 is a subjective opinion of poster.
Location
Tucson, Arizona
Product
Amazon Account
For me, Amazon charged my account ~$100 and said the decision was final, there was nothing they could do, and they will no longer accept emails from me. What!! So I went to www.bbb.org and filed a complaint against amazon. I am in the process right now and the...
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3 comments
Anonymous
#1008152

AMAZON are THIEVES and deserve to go to prison!!!

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ID
#306556 Review #306556 is a subjective opinion of poster.
Location
Tucson, Arizona
Product
Amazon Account

Amazon - Don't buy dvd's

My account was charged right away for the purchase of a DVD, but the seller never sent the item. I complained several times, and contacted the seller but have had no response. I would like my money back, but it looks like that is never going to happen. Then, I contacted another seller, who never sent my dvd, and the seller blamed me for it not shipping??? How is that my fault? I guess my crystal ball was broken that day. I Will go back to using Ebay and Amazon. At least I get what I paid for and recieve my items!
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ID
#306489 Review #306489 is a subjective opinion of poster.
Location
Evergreen, Colorado
Amazon suspended my account after a year and a half. I read and understand the company policy. I haven't done anything wrong. After doing some research , I can see that Amazon is known for suspending seller without an explanation. What I can't find is a appeal...
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11 comments
Anonymous
#1651632

Hey, I was looking for the steps where i can get the things related to amazon account and i got this. This one is really helpful for me.

Way of defining things are really awesome.

Thanks for such useful guide. Thanks & regards Pradeep dixit amazonappeal.In

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ID
#305949 Review #305949 is a subjective opinion of poster.
Location
Orlando, Florida
Product
Amazon Account

Amazon - Refused to deliver order to the requested shipping address

Ordered a chain saw from one of Amazon's third party sellers. The company refused to ship it to the address that was on the order but Amazon charged my account and is currently refusing to provide a refund without the permission of the seller. I specifically listed a PO Box because I don't like the way UPS leaves items by the front door. The seller, ToolsNow sent the item via UPS anyway and insisted that I had to take time off from work and drive 25 miles to the UPS site to retrieve my order. Tried talking to numerous customer service reps but they are all reading from the same script. Basically, they told me that they could not and would not help me. Last time I ever do business with Amazon.
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ID
#304942 Review #304942 is a subjective opinion of poster.
Location
Reston, Virginia

Amazon Is Allowing College Students To Buy, Use, Then Return Books.

Amazon.com let a student buy a book from me, use the book for a class and then forced me to accept the return and refund the students money once the student was done with my book. Weeks after a student bought my book for her class Amazon.com is forcing me to accept the return of the book and telling me I Must Refund her money. I closed my Amazon.com Seller Account on Feb 27th 2012. Right after I closed my account this student wanted to return a book to me for refund over a month after she bought it, after she had used it for a college class, which I refused to accept. Amazon.com sent me e-mails asking me to respond, but I never receive them because my account was closd. Finally when I did get one of their emails about this return it instructed me to only repond through my Seller Account, which was closed, and I could not respond to the emails directly as no email address was provided. I could not respond in any way with my side of the story. So I called Amazon.com and spoke to Customer Service. I was hung up on several times after complaining. Finally I got a guy who told me where I could send an email with my side of the story; however, by then it was too late. Amazon.com had already made their decision, having not heard from me, in favor of refunding the buyer and charged my Visa Debit for the chargeback fraudulently for the book. Amazon.com customer service said that once my Seller Account was closed that I would not have received their emails asking for my side of the story, which is true, I did not receive Amazon.com's emails asking for my side of the story until it was too late. I would call this Fraud as I made every attempt to contact Amazon.com by calling the Seattle office over and over with no results.
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3 comments
Anonymous
#453275

Something similar happened to me. Initiate a complaint at the BBB www.bbb.org, the process is very simple.

This process forces amazon to consider and respond to your every email.

I am in the process right now and it is becoming apparent that amazon's policies are bizarre. Hopefully I will get my money back and amazon's policies change for the better.

Good luck!

Anonymous
#453270

Hi, a similar thing happened to me, contact the bbb (www.bbb.org, its really easy process) The BBB forced amazon to respond to my emails and and stay in contact and forces them to respond every time you communicate and records all the conversations. I still haven't gotten my money back yet, but it is forcing amazon to consider and respond to my arguments and hopefully they will make some changes that will make being a seller on amazon a better place, and hopefully I will get my money back.

All I can say about SdChRoNiC's comment is ...wow.

Good luck!

Anonymous
#449079

You act as tho you didn't expect it? " Amazon let a student buy from you?" I'm sure they held a gun to your head too!

Students who buy these books don't want to keep a 100.00 book that they won't ever use again!

As having used this service, it has been very nice to have another resource for texts. I also have books for sale, and will gladly help out fellow students, I'm sure your book wasn't brand new anyway

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ID
#304682 Review #304682 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Amazon Account

Amazon SUCKS

I live in WA state approximately 45 mins from the Amazon warehouse and it is taking them 5 days to get my order to me. They could have put my CD in an envelope and mailed it but it is currently being held at FEDEX waiting to be delivered.. basically intentionally held so they can use the whole 5-7 days delivery time. This is incredibly bad customer service... if you complain all you get is your shipping charges refunded ... the shipping charges aren't the issue. It's not doing the best job that can be done and that is just bad customer service..
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1 comment
yuppers
#453309

agreed

ID
#304544 Review #304544 is a subjective opinion of poster.
Location
Livingston, New Jersey

Amazon Shipping Antics

On 2/29/2012, I purchased a 1TB external hard drive as a birthday gift from Amazon. I know that it takes time to ship, especially between the US and Canada. I was not going to do it unless it could arrive on time. I paid extra for expedited international shipping. the delivery window was 3/6-3/11 which was great because my friends bday is on 3/11. The estimate shipping date was 3/8/12 until. I kept checking it because my friend had to arrange for someone to be at the house to accept the package. Towards the end of the day 3/8/12... no package, so I checked and the date had been change to a week later. I contacted Amazon and they tried to tell... oh it was that all along. b.s. and then they tried to tell that the delivery window was 3/13/12-3/19/12. double b.s. Cancel the order? sure... when you get it, we'll send a label, and you can send it back and then we'll refund you on our sweet time. Meanwhile, I'm out the money to get my best friend a bday present on bday. I'm going to feel like heal. He doesn't care, but I do. I will never do business with Amazon again. This b.s. business practice is not me "misunderstanding" their shipping estimates. I know that they have their windows. I allowed plenty of room for being on the outside edge of their shipping window, but this practice of "oh no... it was really such and such a date ... that's just plain outright deceitful". Never again.
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ID
#303381 Review #303381 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$160