Amazon
Reviews and Complaints
Amazon Collective Complaints
Zurich, Zurich
The person who first answered my call hung up on me after the wait for assistance. I never reached anyone at Amazon.
discussed with tech but had to explain the issue repeatedly. the first one hung up on me.
Never reached Amazon Customer Service. Do their job and listen. Person who answered was rude and disconnected the call.
Marietta, Mississippi
Package delivered at 10 o’clock at night woke the whole house up very rude for a company to do that
Amazon could not deliver my packages after five or 6 o'clock at night. We do go to bed.
We're old, and I do not like being woken up by some unmarked car pulling into my yard with the headlights on at 10 o'clock at night, waking the whole house up. It's ridiculous that a $1 trillion company can't hire a real delivery service. They deliver through some young people who don't have any respect for other people sleeping. It's ridiculous.
I spent thousands of dollars at this company every year, probably 5,000 or more a year, some years more. It's absolutely pathetic waking me up at 10 o'clock at night to deliver a little bitty package.
- Hiring somebody who would deliver packages after six or seven in the evening pathetic
Preferred solution: I would like an apology which it probably wouldn’t mean nothing to whoever apologized to me, but I would like never to have a package delivered after six or 7 o’clock the latest in the evening pathetic
User's recommendation: I hope this Amazon company whoever they hire to deliver their packages. Do not wake anybody else up. We do need our rest and our sleep to perform the next day at work.
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Verified Reviewer |
Saint Louis, Missouri
Confusion on return
Cannot get help from a customer service Person about a return. I got connected to a human customer service and was disconnected after explaining my issue and they verified my account.
I tried reconnectingto them and cannot get through. Issue is too complicated for messages.
I have worked on trying to get this cleared up for at least several hours. WORST complicated return service I have ever used.
- Very difficult to reach a live customer service person
Preferred solution: Straighten out a return issue.
Twinsburg, Ohio
Need help
Need to speak to a representative having trouble updating my credit card information and with my order
Buffalo, New York
About an email I received
I never get a person to help me your service was good now it is nonexistant go back to your previous m
Preferred solution: An answer to my question
Louisville, Kentucky
My package is not in the hub
They said they attempted to leave my package and try again. I have been sitting here for a while.
I am in need of my package now, that is why I ordered it early. Please let me know what is going on.
- Are usually good
- Not this time
Preferred solution: Deliver product or service ordered
Charlotte, North Carolina
Resolved: Thankful
The gentleman was very polite and understanding of my situation.He took care of my issue immediately. Thanks Amazon customer service.
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Verified ReviewerAmazon feedback
My app wasnt working correctly. It was handled very well with the customer service rep.
She was very helpful and considerate.
I am very pleased with the outcome. She couldnt have done more to help me
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Verified Reviewer |
Ashburn, Virginia
Missing item
Customer service representative was outstanding. David corrected my missing item with a replacement.
User's recommendation: If you have a problem with your order from Amazon, contact customer service and they will fix it.
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Verified ReviewerMy item was not here this morning now they want you wait until tomorrow that's unacceptable I feel they are not doing
I feel Amazon screw over the customers they think they can take people money and *** the customer with excuses this has happened several times they need to treat the customer with respect not excuses
User's recommendation: Yes get your company in order and send me my item
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Verified ReviewerPackage delivery to wrong apt number
Don't understand why the delivery driver keeps delivering my package to the wrong unit. This has happened twice.
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Verified Reviewer |
Pine Mountain, Georgia
Resolved: Third party seller does not respond
Amazon gave a full refund after researching mine was not the only complaint about the seller. Never heard from the seller.AMEX HELPED A LOT GETTING ME A WORKING AMAZON NUMBER.
After being placed on hold to get an answer for 25 minutes, the agent hung up and ended the call. Issue is unresolved
Called Amazon . Placed on hold.
After 25 minutes they hung up on me. The item, Climafy is misrepresented.
Advertised as air conditioner/ heater and gas no air conditioner. I want a refund and way to return oroduct
- Usually good return service
- Difficult to reach live person
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE
San Antonio, Texas
Pissed off
I only wanted to pay 14.95 but you charged me 150 And now I'm not and *** King can not buy food Yourn's discuss me.
User's recommendation: To get your *** together
Beloit, Wisconsin
Complications
Amazon could not deliver my package today because I didn't have a code that was never given to me. So I didn't receive something I paid for because of that.
I am not happy at all. Can this issue be fixed? Maybe redeliver an I can show ID? Thank you.
Antoinette Harvey.
843 Oak St Beloit wi 53511. 608-302-****
Jefferson City, Missouri
Problems with returning item
Charging me for an item that has been returned.
I was told the issue has been resolved a few months ago & now they are charging me.
- Easy ordering
- Difficult and frustrating to speak to customer service
Preferred solution: Full refund
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Amazon’s terms of service that YOU agreed to explicitly state that packages can be delivered from 4am to 11pm. If that doesn’t work for you, take your old self and your perceived grievances elsewhere.