Mauro Vmo

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Verified Reviewer
| map-marker Redmond, Washington

My package was stolen from my house

I couldn't get past the initial message l didn't receive my package I think my package was stolen and was a Xmas gift . I didn't receive a text or email that it was being delivered the initial information said it would be delivered 12_22_24.I would like this problem to be resolved.What can I do to get this fixed asap.

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Hamid E Jsq

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Verified Reviewer

Return package

The package is damaged. I am trying to return this package.

The seller isn't answering my call.

I need to know how I can ship this package. I am nervous.

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Honolulu, Hawaii

Amazon has been very spotty about timely informing me about canceled orders

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Recently, I ordered two e-cards/gift cards but evidently the email was incorrect. However, Amazon never notified me of its inability to deliver the ecards.

I only discovered the error myself when contacting the recipients to confirm receipt.

When I tried to contact Customer Service, it took me over 10 minutes to get to a human. I will say once I spoke to the human, the issue was rectified.

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User's recommendation: Good luck contacting a human

Dianne H Fva

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Verified Reviewer

Incorrect billing

I was billed for a purchase that I paid for in early November. I have proof on my bank statement. Please call me at 515-238-****.

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Preferred solution: Correct bill.

User's recommendation: Respond

Kieffer Cpg
map-marker Chicago, Illinois

Not doing well per the public

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Advertize much better to the public. Bring down computer cost items like adobe with all accesses to update documents.

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Lynzie Zbk
map-marker Douglasville, Georgia

Unhappy Camper

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I received half of my order which I waited for delivery for more than a week that sat at FedEx facility all this time only to receive half of my order.

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Anishka Hvz
map-marker Florence, Alabama

Question about a duplicate order

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The call was excellent. Professional and courteous and resolved my matter. I'm happy that at anytime l can call and resolve any issue if website can not.

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Peggy S Puw

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Verified Reviewer

Get my money

The money was returned to Amazon and I need the money now. I received a text that my money went to Amazon.

How do I get my money back?

I'm not good technically. Please help.

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Pros:
  • Selection

Preferred solution: Full refund

Sharis Cmk

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Verified Reviewer
| map-marker Mckinney, Texas

Customer Service

Wanted to see how much total we have spent on Prime Y-T-D 2024. None of the instructions on google or you tube work.

I ordered a data report but its a jumbled mess does not have totals for each year. Opened a chat with someone and they sent me to some who wanted me to pay. Then I called the posted customer service number and no answer it sent me here. I cant believe there is no way to get a simple summary total!

I am sight impaired so this isnt easy. WHY do they not a customer service number so sight/hearing impaired?

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User's recommendation: Don’t be curious or need to know any yearly or lifetime totals for a look back, budgeting, or for taxes

Laurianne Wyw
map-marker Victor, New York

Where is my package

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My packages I had 3 and only got one where are they??? I am packing and needed those and I am a prime customer but I wont be after Christmas you have always been the best but not anymore

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User's recommendation: Don’t use

maria g Yob

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Verified Reviewer

Urgent Complaint Regarding Repeated Delivery Issues

Original review updated Dec 02, 2024

I am writing to formally lodge a complaint regarding the delivery driver consistently failing to follow the instructions provided for my orders. This issue has occurred more than 25 times, with deliveries being made to my neighbor's house despite clear instructions to deliver to my address.

Each time I report the issue, no corrective action appears to be taken. Given the frequency of this problem, I request that this matter be escalated to the highest level of management for immediate attention. If this issue continues, I will unfortunately have to reconsider my business with your company, as it has become increasingly frustrating. Could you please advise what steps will be taken to ensure this does not happen again?

I am hopeful that customer service will take a more proactive approach to resolving this ongoing problem. Thank you for your prompt attention to this matter.

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Preferred solution: I want ALL my delivery's to be delivered to the RIGHT ADDRESS AND NOT MY NEIGHORS and for it to be completely resolved and not happen again. I feel like over 25 report on this matter is to much

Joeanthony Fxs

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Verified Reviewer
| map-marker Placerville, California

Shipping charges

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I ended up not purchasing the items when I determined shipping charges could not be removed. These posted charges almost doubled to price of the product.

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User's recommendation: Be sure to check for unreasonable shipping / handling charges

Arkeem H

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Verified Reviewer
| map-marker Sun Prairie, Wisconsin

Great

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Great organization great customer service and their always willing to help. I would definitely recommend friends

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Kwane Yca

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Verified Reviewer
| map-marker Portland, Oregon

Excellent service

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Quick and easy. Satisfying call.

Complete my request

Product in stock. Price great for black friday.thank you

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Francisco C Qsb

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Verified Reviewer

Reembolso

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Estoy esperando mi reembolso desde hace tiempo. Lo que ocurrió fue que cambié la tarjeta porque me la clonaron.

Llámenme al 786234****. Gracias.

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Loss:
$60

Preferred solution: Full refund