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2.3
Details
My Amazon account was hacked for several purchases totaling over $1000 worth of Kyle cosmetics. I refused payment for these charges through my credit card and had my card number changed. In turn Amazon had placed a hold on my account pending an "investigation", but...
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1 comment
Machele
#1738676

All, and I repeat ALL large corporations now have terrible customer service. Amazon is a giant and usually, things go well with them, even though they seem to rely on the USPS for deliveries and ignore it's unreliability.

They may or may not eventually get back to you.

Good luck. Find another online retailer to shop with.

Review
#1636080 Review #1636080 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Poor customer service
Loss
$500
Preferred solution
Unfreeze my account and generously prorate my Prime membership
2.1
Details
it was part for my lawnmower that I rushed delivery. grass is now going 3 weeks not being cut. I can't talk to anyone, just have to send back wrong part and have no idea ho to get ne part without ordering again with no idea whether credited for first or not. can people...
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1 comment
Anonymous
#1738062

Hi, I do not know which country you are using Amazon under but the site you use should have same as the UK one. Search for the About Exchanges & Replacements and it tells you what you need to know about replacements

Review
#1633614 Review #1633614 is a subjective opinion of poster.
Pros
  • Price and availabilty
Cons
  • No one to contact for help
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered

Amazon review: DON'T EXPECT ON TIME DELIVERY

2.2
Details
I ordered a chaise lounge with a guaranteed delivery date of Mon Aug 19th. It didn't show up - maybe it will show by FRI . So now I have to take TWO DAYS OFF OF WORK TO WAIT FOR IT WITH NO PAY! I took Monday off and sat at home waiting until 8 pm - because it was guaranteed to be there. Amazon's response was to tell ME TO CALL THE CARRIER and OOPS SORRY. This is the third order in 30 days that they have screwed me over on.
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Review
#1628972 Review #1628972 is a subjective opinion of poster.
Pros
  • Wide selection
Cons
  • Tells customer to contact carrier that is not the customers job
  • Does not care about missed delivery and inconveniencing customer
  • Ignores complaints
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
  • Unreliable Delivery
  • Terrible Customer Serivce

Amazon review: Possible Deception

2.3
Details
I ordered 4 RIDDEX Electronic Pest Repellers that plugs into walls. Paid for RIDDEX brand. I received 4 electronic repellers but they were not RIDDEX. They sent a brand made in China called NOASTORE. The packing slip statedd just like RIDDEX as seen on TV. I do not like Amazon swapping brand name products for one I did not ordered. If I ordered and paid price for RIDDEX brand, then I should have received what I ordered.
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Review
#1627929 Review #1627929 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

Beware of what you buy on Amazon, Their quality control is weak

2.4
Details
My rejected Amazon review is below for Allegro coffee I ordered that was supposed to be decaf, was not decaf, but had a paper label saying it was. Amazon said the review fails to meet their review criteria. Beware of this coffee I ordered decaf french roast and the product arrived with a paper sticker that said it was decaf french roast, but the pouch stated the contents were breakfast blend and no markings for decaf. When I opened it and saw and smelled the coffee. I knew it was not french roast as it was a light blend. Thus, they sent me coffee with caffeine disguised as decaf. This is a big deal if your on decaf for medical reasons.
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Review
#1625952 Review #1625952 is a subjective opinion of poster.
2.0
Details
My husband ordered a gallon of liquid glass. Whoever delivered it (we were never told if it was Fedex or UPS or someone else) cracked the jug open really bad and thought they'd get out of it by sticking the jug into a white garbage bag, which was not evem tied shut in...
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2 comments
Anonymous
#1737396

Do you not know how to use Amazon? There is a tracking number on every order. Look at the number, find out who shipped it and get it done.

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Review
#1624164 Review #1624164 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Info on who I can contact on getting compensation for items destroyed as a result of defective item delivered
1.5
Details
I was trying to enter the lock gate at my building and a teenage girl holding a small Amazon package so I can follow me in I asked her do you live here she said no I'm delivering for Amazon I was just vicious because of her age and told her to back up and I tried to...
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Review
#1588210 Review #1588210 is a subjective opinion of poster.
Service
Amazon Vehicle Driver
Reason of review
Poor customer service

Amazon is inefficient

1.9
Details
Amazon insufficiently uses technology. You would think that Amazon could make their item pickup system in their warehouses more efficient. Instead of having workers walking from one end of the warehouse and then back again they could program the scanners to pick up items is a systematic order within their warehouse shelving storage. For example, have workers "nest" in a couple of aisles and they work those aisles and those aisles only. Either that or organize their merchandise into departments (ala Walmart) and workers could work in the departments pulling items and take them to a conveyor belt at one edge of the department. Both of these ways mainstream their delivery system and make it more cost efficient and faster fro the company and their customers.
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Review
#1573542 Review #1573542 is a subjective opinion of poster.
Cons
  • See review
Reason of review
Amazon insufficient use of technology

Amazon review: Poor delivery promises

2.0
Details
Delivery of fitness tracker promised for next day now delayed with no explanation. I told to check back in two days if not received.
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Review
#1566730 Review #1566730 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Broken promise
Reason of review
Problem with delivery
Loss
$35
Preferred solution
Let the company propose a solution

Amazon review in Atlantic Highlands, New Jersey: AMAZIN DELIVERY- HORRIBLE

1.5
Details
I consistently have issues with Amazon Delivery! Packages come late... or get delivered to the wrong house...or just don’t come at ALL..! I very rarely had issues with Fed Ex and UPS.
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Review
#1564650 Review #1564650 is a subjective opinion of poster.
Product
Yeti Tumbler Cup
Reason of review
Problem with delivery
Loss
$24
Preferred solution
Price reduction