Amazon Reviews and Complaints
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Customers don't like
- Poor customer service
- Customer service
- No manager follow up
Customers like
- Product selection
- Ordering online
- Most of their products
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Amazon - HACKED FROM INDIA
I would be very careful using Amazon. A user in India has hacked my account, changed the settings, locked me out and had refunds for all my recent packages sent to them via a gift card. Complaining / fixing this is incredibly difficult as firstly both message and call center are the only options ( no email). You may speak to multiple people. ( NO OVERSIGHT or REPORTING ) I am still in the middle of all this and trying to find out if the damage is really bad, but I dont really need an excuse to leave Amazon. Advice to you- dont keep cc stored, change passwords frequently, use 2 step, check your junk mail. Their customer service blows CHUNKS.
Amazon - Delivery
On January 6 the delivery driver that delivered my item was rude. She rung my buzzer to tell me she had a delivery for me and when I was trying to tell her I was going to buzz her in to come deliver it at my door which wasn’t too far from where she was, she decided to ignore me and just left my item in the entry way of the apartment building where it could have gotten stolen.
Amazon seller account fraud
They took $39.99 from my bank account then refused to establish a seller account and will not refund money. I have been fighting with them for four months
My earlier experiences with book publishing (using Amazon's self-publishing services) were exciting. However, I was eventually confronted with all sorts of problems as a result of using their services. Customer service was not helpful when I needed them the most....
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I liked
- Never again
I drift. Travel cross country, here in US. I’ve ordered from Amazon for a few years, and, honestly, I was thrilled with their service. And, to a degree, I guess I still am. BUT... lol... BUT.... While placing my mist recent order, back in November/December 2018, I...
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Product
I liked
- Agents
- Fast delivery
I didn't like
- No good delivery options for people living on the road
Amazon - Technical Suppot Team Fails
Echo Plus & Dot - The "Arrives and Departs" Routines fail. The logs do show my phone leaving and arriving past the 'Geo Fence' and the Routine commands are issued. However, those commands don't perform the task. Complaints to Amazon CS result in lame-ass excuses and promises of a 'fix' would be coming soon. ONE MONTH LATER and no fix. Provided a poor review rating on Amazon only to have Amazon reject that review. Manipulation of customer reviews?
Product
I didn't like
- Customer service excuses and promises that never happened
I am a long standing PRIME member. I have purchased hundreds of items on AMAZON for years and never had a problem. Then on 12/26/2019 someone used my account and fraudulently tried to order multiple items. AMAZON flagged it as fraud and put a "HOLD" on my account. Well...
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This is how Amazon.com decided to deliver my package to my front door. Do they not realize that just about everyone has cameras these days? Probably more like “they just don’t give a *** Neither does this *** apparently. Think about this before you give that company...
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Lynn
Oh my gosh! People behave like such *** and everyone is suppose to just deal or tolerate it. Amazon could care less too. Our society has turned into nothing but mostly garbage...
Amazon - PRIME KUNG FU MOVIES
Hi my name is Bedelia Hilburn I have been a customer for 8 years. I am writing because I am so frustrated with the great Kung Fu movies you have added but they are not dubbed in English. We see Thai, Mandarin, Chinese, Brazilian, Portuguese, everything except Swahili and English, "Raid the Redemption" is a prime example please update this great movies. It's not fair that we have to read and decipher what is being said, we just want to enjoy the film . Thank you Bedelia Hilburn my account number is 6045 7810-0215-8813
Amazon - Address verification
I placed 2 orders: Order #112-9613836-7205804 Order #112-9487911-4056236 on very same day Jan 17th 2019 from very same account rdpikovce@gmail.com and paid for both by very same credit card ending in **70. One order was fulfilled (shipped, delivered and price deducted from my credit card) and the other was put on hold because of billing address verification. I submitted last credit card statement as required, even I wrote explanations. Besides it makes no sense, it makes no sense. I think only problem is that one item from my other order is no longer available. It seems that Amazon uses billing address verification as cheap trick to avoid fulfilling my order. Is a shame.
I didn't like
- Customer service not understanding the problem
- Being treated like a criminal
- How buyers are treated
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Good luck trying to close your account. I tried to close down my deceased fiance's account last year and it wouldn't let me. I had gone into HIS account, so they didn't know i...