Amazon Reviews and Complaints
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34
ISSUES RESOLVED
2.3K
TOTAL REVIEWS
$3.2M
CLAIMED LOSSES
$4.1K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ordering online
- Ease of checkout
Latest review first
- Latest review first
- Most helpful reviews first
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Amazon - Give me a code or a refund
I bought a book on amazon and it did not come with the MyMathLabs access code. All I want is the code like it said it came with in the product description. I thought it would take some time for the code to be sent by email. I never got a code and now I can't return the book either. https://www.amazon.com/gp/product/B00DYHVSGG/ref=kinw_myk_ro_title
Review
Pros
- Books and digital content
Cons
- Slow refund process
- Unprofessionalism
Reason of review
Not as described/ advertised
Loss
$80
Preferred solution
Full refund
Tags
I ordered a gas control valve for my hot water tank paid for 2 day delivery it gave me a delivery day of 4 days straight from the time i ordered then amazon billed my old card (over a year old ) and cancelled my order on the day it was supposed to be delivered i had to...
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Review
Service
Pros
- Usually quick delivery
Cons
- Delivering service
- Passing the buck
- Lousy customer service
Reason of review
Problem with delivery
Loss
$1125
Preferred solution
Full refund
Tags
So I've been trying to buy a laptop and a camera and have it send it to another address for someone else to pick up. First time Amazon cancelled it because they thought it was a fraudulent activity. I get the first time. Then I talked to the customer service, made sure...
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Review
Service
Reason of review
Poor customer service
Loss
$5800
Preferred solution
Deliver product or service ordered
Amazon - Poor Customer Service
Walked up to my door to find packages I didn't order. Called telling them that some packages were misdelivered and they said there was nothing they could do about it. Can't send a driver to pick it up because they don't have contact with the drivers. I was shocked that they wouldn't do anything about the two large packages they left at my door and expected me to take care of it. Danny M. was very rude and unhelpful.
Review
Service
Cons
- Inept and unethical customer service
- No manager follow up
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Amazon using Telecheck
Amazon using Telecheck to decline all my orders this never happned before until July 2019 and now i cant order and they never explain why even when i had i bank acc since 1998 with no trouble until now...what happening with amazon...you cant trust them anymore...
Review
Service
Reason of review
Order processing issue
Amazon - One time pass codes are not working
I have been an Amazon customer and seller for many years. This week I was locked out of both my buyer and seller accounts because of one time pass codes. The codes either never arrive or when they do arrive they are expired or invalid. This is happened multiple days, on multiple devices, on multiple browsers, on multiple accounts, and on multiple networks. Amazon has admitted that I am not the only one having these problems but seem to have no ability to fix it. I have no difficulty receiving one time codes from any other company, just Amazon. If they don’t work and they know they don’t work then they need to come up with something else that does.
Review
Product
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Amazon - Horrible!!!
It’s so horrible that I am thinking about quitting Amazon altogether and pulling my stocks they need to get their video & products search under control!!! The same horrible crap comes up over and over again!!!
Review
Product
Cons
- That they steal from their customers
- Does not verify seller
Reason of review
The search interface sucks for products and videos. I have a whole report of refunds that were never received on my credit card that equal $4000 as well it’s horrible!!!
Loss
$4000
Preferred solution
Let the company propose a solution
Tags
I have been a customer of Amazon Prime for the last few years. Now they have raised their price and claim to do next day delivery. However, my last three purchase have been delayed more than two days. What’s the point of raising prices if they are not going to deliver...
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1 comment
Amazon's "guaranteed delivery" is not to be taken literally as they must rely on the various delivery companies to actually deliver the package timely. When they use the USPS you can never be sure it will come as stated or even if they use UPS or FedEx these companies may deliver to the local post office and then rely on the post office to make the final delivery.
If you are lucky and UPS or FedEx will themselves deliver to your door it will almost always be within the guaranteed delivery date.
Whenever you get the USPS involve, things tend to go awry due to the unreliability of the post office. When your package is not delivered by the guaranteed date, Amazon does nothing for you, of course as this "guaranteed delivery" slogan is but a scam---a marketing slogan at best.
Review
Service
Reason of review
Problem with delivery
Amazon in Atlanta, Georgia - Crazy pricing variation, terrible customer service
Two nights ago at around 12:30 a.m. I impulsively added a Kindle Paperwhite to my cart. I decided to wait until morning to reconsider. Yesterday morning (around 8:45 a.m.) I saw this in my cart: 2 items in your Saved Items have changed price. All-new Kindle Paperwhite Water-Safe Fabric Cover (10th Generation-2018), Marine Blue has increased from $24.99 to $29.99 Kindle Paperwhite – Now Waterproof with 2x the Storage has increased from $109.99 to $149.99" From $109.00 to $144.99 in 7 hours!!???? What kind of games are those? Chat customer service defended this to the nth degree than asked me "What do you want here?" I said I'd buy it for the original price and then she said I should "wait for the price to go down again." I've had real retailers agree to match prices - their own and competitors'. I didn't like this treatment
Review
Reason of review
Pricing issue
Amazon - Everything I don't want
I've been on Prime for several years and was pretty happy with it. In the last couple of years, Jeff Bezos seems to feel " I'm too important to worry about your problems ". I go to look, Prime, I put in qualifiers for search, they get ignored. They take me to items with no relationship to the product I'm looking for. Sometimes, they give me 70 pages of garbage to wade through. Huh!!! I'm shopping more and more at Walmart these days, and getting better prices. Last 2 items I bought were 20% cheaper there. Thank you Walmart..
Review
Pros
- Nonrr
Reason of review
Pricing issue
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Amazon's vaunted "guaranteed delivery" is nothing but a nice slogan and marketing phrase. It usually works, but when it doesn't, for example for Prime members, their response is "oh, well it happens." In your case I wonder why, if the part was so important to have ASAP you didn't just buy it locally from a plumbing & heating company, etc. instead of relying on Amazon?