Amazon Reviews

Show reviews that mention
order account customer service customer service money card refund item package
Filter review

Needing to change delivery address

Your site and your consumer service site will not allow us to change the address although due to yesss or in error but we cant always catch autocorrect from switching numbers or words. Like wtf I noticed 3 seconds after placing my order and could not switch t although you gave me option for every thing I lose including useless things like decorate or hide package. I dont want to hide or leave special instructions other than to leave at my actual address not what yall set as it or my phone did.

User's recommendation: Allow changing of shipping address.

View full review
ID
#3159321 Review #3159321 is a subjective opinion of poster.
Location
Oxford, Pennsylvania

Unknown charges to my account

I still have not received the $12.99 charged to my account. I was charged on Sunday November 28th and then again on Tuesday November 30th. Please correct t this issue or apply the second $12.99 to this month billing. Thanks in advance. Regards, Leticia M Suber

User's recommendation: Don't sign up for services that will automatically debit your account.

View full review
ID
#3159317 Review #3159317 is a subjective opinion of poster.
Location
Hopewell, Virginia

I need to specify delivery options

I need all deliveries to my address,( several accounts)3620 Anderson Hwy, Powhatan Va 23139 to be placed in the red and white cooler on the front walk. Our dog uses a doggie door and steals all of our packages. Thank you
View full review
ID
#3159300 Review #3159300 is a subjective opinion of poster.
Location
Baltimore, Maryland

Return phone

Amazon still has not contacted me I bought the mobile phone in good faith I contacted them several times also so the vendor that sold the phone to Amazon and they still have not got in touch with me it's very bad business
View full review
ID
#3159293 Review #3159293 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
New Reviewer
Accidentally made 2 trade-in accounts. When I mailed them the fire 10 tablet I did not notice that the email for the other one says MY TABLET WAS ELIGIBLE FOR 20% OFF NEXT PURCHASE and the other one doesnt. So I printed the shipping label not noticing it did not...
View full review
View full review
ID
#3159289 Review #3159289 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Great selection of goods
Cons
  • Customer service does not help with issue
  • Customer service has a thick accent it is hard to understand
Preferred solution
Let the company propose a solution

Package not received

It is 8 oclock now in the evening and my package supposed to be here. Its been already delayed for two days. It was supposed to arrive early as I was notified by an email. OK, it is late but it is due now. Where is my package?
View full review
ID
#3159286 Review #3159286 is a subjective opinion of poster.
Location
Lake Mary, Florida

Haven't got my refund

I tried to use affirm and Amazon bypassed and took all my money out the bank instead of monthly payments didnt confirm my order didnt respond to my request for a second day air return slip no confirmation numbers no communication basically hacked my account and ordered a computer if that wasnt bad enough I had to pay $80 in shipping to return it and was assured a full refund One month later after several phone calls all leading to a dead end with fake promises finally got my refund for my computer but never got my shipping refund I spent hours on the phone trying to resolve this this is such *** I will never shop with you again
View full review
ID
#3159276 Review #3159276 is a subjective opinion of poster.
Location
Livingston, New Jersey

Delivery problem

When I make orders to Amazon, I need everything I buy to be delivered to my home. I have medical issues and can't travel easily. I have the membership for prime and free shipping. This is unacceptable that I have not seen my order for toliet paper yet. Can't depend on the way it turned out. I would like a new order compensated for what I didn't receive. Then I will decide if I want to continue using Amazon for all my needs.
View full review
ID
#3159271 Review #3159271 is a subjective opinion of poster.
Location
Harvey, Louisiana
Loss
$18
Preferred solution
Deliver product or service ordered
New Reviewer

Missing items

The application is saying in front of the door or porch but I didn't receive it. Where is it??? I ordered those items because I need them in that frame of time

User's recommendation: Neutral.

View full review
ID
#3159269 Review #3159269 is a subjective opinion of poster.
Location
El Cajon, California
Preferred solution
Missing orders

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Amazon deliver drivers should be held accountable! Package delivered and was apparently thrown down at the base of my front door on the concrete because the cap was busted and over half the liquid had spilled out. Filled complaint, pictures were required of damaged...
View full review
View full review
ID
#3159248 Review #3159248 is a subjective opinion of poster.
Location
Asheville, North Carolina
Pros
  • Zero in this case
Cons
  • Sometimes my stuff gets delivered to the wrong address
Preferred solution
Let the company propose a solution
New Reviewer

Resolved: My orders . It's said left on Fitch but is not. I was standing out here but there's nothing.

Update by user Dec 14, 2021

Company fixed the issue and I have been provided with product replacement.

Original review posted by user Dec 14, 2021
About my order. My package Its said left on door or porch on my phone but its not here. Ive been outside waiting.
View full review
Resolved
ID
#3159246 Review #3159246 is a subjective opinion of poster.
Location
Clovis, California
Cons
  • Not being able to speak to a real customer s ervice persom
Loss
$30
Preferred solution
Deliver product or service ordered
New Reviewer

12/13 delivery did not receive

Saying delivery was put in mailbox. I didn't receive any delivery from Amazon on 12/13. Infact nothing that day.
View full review
ID
#3159234 Review #3159234 is a subjective opinion of poster.
Location
Fayetteville, Georgia
New Reviewer

Refund

I returned sengled light bulb. I got an email saying it hasnt been returned I returned 5 bulbs at the same time and have a receipt from UPS show this
View full review
ID
#3159228 Review #3159228 is a subjective opinion of poster.
Location
Yakima, Washington
Preferred solution
Full refund

Package not delivered

Package says delivered on the tracking appbut not delivered on my door highly disappointed. You can do better
View full review
ID
#3159205 Review #3159205 is a subjective opinion of poster.
Location
Lawrence, Kansas
New Reviewer

Wrong part it wasn’t what they said The parts doesn’t fit

Broken parts and doesnt even work for the truck it was bought for !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Be ready for a return.

View full review
ID
#3159203 Review #3159203 is a subjective opinion of poster.
Location
Moss Point, Mississippi
Loss
$181
Preferred solution
Full refund