map-marker Imlay City, Michigan

Cancelled item returns

I received a cancelled order today. It was from early October. Got lost in the mail so I cancelled and reordered. The cancelled item showed up today and I was already refunded for it. I called the Amazon phone number and talked with someone in customer service. I was told to keep the item and assured I wouldnt be charged for it. Not sure how I got on pissed consumer. I wasnt pissed just trying to find out where I go to resolve this issue.
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map-marker Ashburn, Virginia

Product problem

Last month I received a tea kettle electric that heated water fine for three weeks but then yesterday it still heated water but did not shut off thereby boiling out of control. Disconnected from wall socket. Let cool and tried again several times with same dangerous result. Called customer service and agent gave me a choice of refund or replacement. We chose replacement scheduled for delivery next week. Agent also explained to me how to use an Amazon gift card so that I could make a different new purchase. Excellent service today.
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User's recommendation: Use Amazon for all purchases - they have your back

Louis M Uyf
map-marker Hubert, North Carolina

Amazon online problem

Amozon orders not going thrufor days customer service is no help yesterday please call me to resolve issue as I had to go elsewhere today 910-330-****
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map-marker Nassau, New Providence District

Unknown Charges on my debit card

You gave me a partial credit for prime ! Then I discovered there were charges for a book site ? Please advise as I have not used that card for kindle or other items Advise thanks Lovieperkins@***.com
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map-marker Dallas, Texas

One of the drivers hit my car

Yes no one has contacted me and I will be getting a lawyer. Thanks for your time. Haven't drove my car since I got hit by yall. And I'm a cancer patient so something needs to be done asap thank any questions. Contact me at 214-271-****. Thanx
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map-marker South Lake Tahoe, California

Your driver through his trash lunch box over my fence on my property

You have done nothing , littering is a 500 Doller fine, , pay me the fine. Is it your company policy to dump trash any place the driver wants ? If I threw trash on your property would that be ok , if yes , I have a LOT of trash to dump at will on your property , and I will .
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map-marker Roanoke, Virginia

Stolen packages

I still have not heard back on my request to replace my stolen item. Please let me know if the company is gonna replace it.. I can send footage of the theif stealing my package moments after delivered. A police report was filed also. I have NEVER had an issue with my orders from Amazon n I will continue to purchase items from them but I need answers please. Thank you, Misty
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Takia Mxd
map-marker Cape Coral, Florida

Necesito hablar con un agente

Necesito hablar con un agente acerca de mi compra por Amazon de dos perfúmese que ya fueron pagados y no me pone enviados
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Shonna Spn
map-marker Keller, Texas

I can not see my order history.

I recently changed my email address and passwordwith app Now I can not see my order history with old email because it says my old password is incorrect
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Kyran Vkb
map-marker Baltimore, Maryland

Questioning orders

I have several suspicious charges on my account need to resolve with live representative! Need to get an order list which has been charged to my bank card!
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Nancy M Hul
map-marker Brookfield, Wisconsin

Packagr NOT delivered after receiving msg it wss delivered today at 5:19 pm?

Package NOT received, as your text stated it wss 2316 Nob Hill N Seattle WA 98109 United States Please advise?
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Preferred solution: Deliver product or service ordered

Chinelo O
map-marker Stockton, California

Have not received an item

I ordered for Victoria secret body spray. I got a message yesterday it has been delivered. Up till now I have not seen it
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Preferred solution: Deliver product or service ordered

User's recommendation: I am not recommending if I don't get my item

Thomas T Dku
map-marker Lancaster, Pennsylvania


Need gift cards for two addresses hhhhhhhheeeellllpppp please l dont understand this process just want to talk to someone
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Preferred solution: Gift cards

User's recommendation: Yes if I get someone to helpThanks

Tequita L Sdy

They keep charging you

Keep charging me for nothing on my account why? I would like to unsubscribe please advise! I only want prime and Alexa
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Preferred solution: Price reduction

James S Soi
map-marker Pittsburgh, Pennsylvania

Over billing me different accounts

You bill me twice a month for 8 months why. I'm being billed for a account I don't have, I wish to cancel both and want reimbursed immediately thank you.
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Preferred solution: Full refund

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