Amazon Reviews

Show reviews that mention
order account customer service customer service money card refund item delivery
Filter review
New Reviewer

Kaluhacream@***.com

I want all information from my account that you have in your computers delete it. I have been called multiple times saying that I have made large purchases that I have never made from AmazonI do not shop with your company for this very reason
View full review
ID
#3091864 Review #3091864 is a subjective opinion of poster.
Location
Kissimmee, Florida
Cons
  • Charged for product never ordered or delivered
Preferred solution
All of my information deleted from your files

Unknown charges

Rude rep would not assist just kept me on in dead air. Refused to connect me with a supervisor. She had me repeat myself multiple times
View full review
ID
#3091830 Review #3091830 is a subjective opinion of poster.
Location
Maryville, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delivery

We order from Amazon quite frequently, lately the deliveries have been to wrong house(ours is clearly marked with address). This has been atleast 5 times in the past year, this is uncalled for. The drivers didn't even respond to my neighbor trying to tell him. Tried to call Amazon customer service is another story for another time. Walmart and the post office do better.
View full review
ID
#3091828 Review #3091828 is a subjective opinion of poster.
Location
Catonsville, Maryland
Preferred solution
Deliver to right address and listen to people

Order delivery

Didnt get my order. Wasnt packed in with other items. Customer service was really understandable. It too me no time to get the issue resolved. Thanks
View full review
ID
#3091807 Review #3091807 is a subjective opinion of poster.
Location
Roanoke, Virginia
New Reviewer

Package not arrived

Yes I have ordered a seat and it wasn't the right seat I sent it back and asked for another seat that will fit but the other seat haven't came either so I was just wanting my money back and if somebody can talk to me over the phone so I can explain this better I would love that my number is 919 888-****
View full review
ID
#3091787 Review #3091787 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

704241****

Amazon - 704241****
Amazon - 704241****
Amazon - 704241****
Amazon - 704241****
La caja está rota por ambos lados y el producto que necesito no está. Ya realice el reclamo para mi devolución o el envío del mismo producto
View full review
ID
#3091780 Review #3091780 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Suspicious phone call

Someone claiming to be from Amazon called my cell and stated that gift cards worth $300 were purchased under my name from my account. When I questioned why dont I see it on my Account they stated that it was on hold. Then I was told to download a form on my computer but needed to install a program. I found that strange. I hung up and called Amazon directly and they didnt see any pending charges. They also told me that my IP address was compromised thats why I needed to upload the form onto my computer.

User's recommendation: Don’t upload anything onto your computer.

View full review
ID
#3091778 Review #3091778 is a subjective opinion of poster.
Location
Brooklyn, New York

Wrong!!

A few things wrong, I got 3 delivery dates, package never showed up, The wrong billing address. Talked to one representative she told me to re order. After that call I received a call from another representative asking to I wanna cancel or reorder this is the 1st time I had a problem like this
View full review
ID
#3091755 Review #3091755 is a subjective opinion of poster.
Location
Hayward, California

Package missing

I haven't received my package, it was supposed to be delivered in the end of October but hasn't been.it now saying they can't find it. I want a refund. It's about $40
View full review
ID
#3091745 Review #3091745 is a subjective opinion of poster.
Location
Omaha, Nebraska

Seller issues

No one helped me helped me and the automated system would not help or understand me. Then after we started getting to a person they system hung up saying they only take a certain customer and I wasn't there type.
View full review
ID
#3091663 Review #3091663 is a subjective opinion of poster.
Location
Rexburg, Idaho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer Service

I made an order and they sent the completely wrong size. Instead of exchanging it for the right size, this "customer service" representative said I have to return it and then reorder. Plus, the item went up in price substantially, so I would also have to pay that price for something they should have gotten right in the first place. 30 minutes wasted, most of them "holding". I also asked them to just cancel my Prime membership and I was going to send back the 2 Echo Dots I had just ordered for Christmas, but was told (after holding again), "Sure, I can do that, but we need to do your return first." I'm going to try someone else tonight that will actually exchange this item and cancel my Prime membership.

User's recommendation: Cancel your Prime membership. Zero customer service.

View full review
ID
#3091642 Review #3091642 is a subjective opinion of poster.
Cons
  • Brush off customer and take no responsibility for their service
Preferred solution
Deliver product or service ordered
New Reviewer

Kept getting call from y'all about a order

For 399 dollars I need to speak to someone about this who do I need to talk to about this try to talk to someone
View full review
ID
#3091638 Review #3091638 is a subjective opinion of poster.
Loss
$399
Preferred solution
Deliver product or service ordered
New Reviewer

Cancel a order

The order arriving to late nd I found what I was looking for I needed someone to install it and I found the perfect pace
View full review
ID
#3091637 Review #3091637 is a subjective opinion of poster.
Pros
  • Fast shipping good selection good quality
Preferred solution
Full refund
New Reviewer

Wrong address

I changed my password did not know you had my old address my package is being sent to St GEORGE AND SHOULD BE SENT TO EMMETT, Idaho. Please make the change. I have updated my account.
View full review
ID
#3091631 Review #3091631 is a subjective opinion of poster.
Location
Meridian, Idaho
Preferred solution
Full refund
New Reviewer

Koney

No one resolved my concern nor did I get my money back! The person I spoke to was very rude and was talking over me!

User's recommendation: Give people there money back.

View full review
ID
#3091617 Review #3091617 is a subjective opinion of poster.
Location
Sacramento, California
Pros
  • Costumer service
Cons
  • Never received a tracking number for order
Loss
$180
Preferred solution
Full refund