Deidra D Jhi

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Verified Reviewer

My orders

Good morning, order took long to ship, called and was told that items were unavailable at the moment so I requested cancellation Sad. Hope it was cancelled. But other than that, all is well.
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Ivette K Wvh

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Verified Reviewer

Order

Amazon claims that my card was declined but I was still charged a fee for my order. The rep didn't believe me, and had me call my bank on 3 way to confirm what I said was true. Only then did she decide to help me, but before that she was completely dismissive.
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Loss:
$69
Pros:
  • Quick delivery
Cons:
  • Bad phone representatives

Preferred solution: Full refund

User's recommendation: Empathize and try to find a solution

Allison Y Qhr

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Verified Reviewer

Insistently ignores delivery instructions

Ive called so many times I cant count about things being left on my front doorstep. The instructions are SIDE PORCH. Ive had things stolen. Why ask for delivery instructions if they are hardly ever followed??!
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Preferred solution: A PHONE CALL and EXPLANATION!

Ananth Nug

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Verified Reviewer
| map-marker Indianapolis, Indiana

Help with ordering

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Your customer service is excellent. Thats why I continue to use your service. I am disabled and Amazon makes it possible for me to purchase the things I need and want. Thank you so much.
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Marte Ubh

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Verified Reviewer
| map-marker Spring Hill, Florida

Restore account

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They said they could not restore all my digital movie or kindle books I have bought during my 18 years of service. But luckily audible was able too. So I was happy for that. But that is why I love audibles. Amazon did absolutely nothing for trying to restore my items. So I asked why could audibles restore them and you guys could not. Wouldnt even try
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User's recommendation: Be careful that your account doesn’t get closed and all ur digital items disappear

Brian S Mtr

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Verified Reviewer
| map-marker Fort Pierce, Florida

Cancel.order

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Amazon - Cancel.order
Amazon - Cancel.order - Image 2

I accidentally canceled my order this is like a week ago and I called him immediately tell him it was an accident and right off the bat and pickle few business days it's nothing they could do about it it's been a week now week and a half and I bought a motor kit from 3 weeks ago and the motor was junk and I still ain't got my money back for that so I canceled my prime membership cuz they give me a runaround for about a month now and they just feed me the same story and and I don't know if I'm talking to five people or if it's just one person playing Us by people so it seems like a scam so I canceled my membership and I ain't messing with them no more disappointed

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Loss:
$150

Preferred solution: Full refund

User's recommendation: Don't spend no money with them because all you going to do is lose cuz they make you jump through hoops for a refund even if it's on their fault all they do is just try to blame the third party even though you don't have nothing to do with them cuz Amazon's the one who sent you the emails Amazon's the one who takes your money but when you try to Converse that with them and all that say is always the third party Melvin no that's between Amazon and the third party ain't got nothing to do with the customers

Marjorie C Sku

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Verified Buyer
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Verified Reviewer
| map-marker North Augusta, South Carolina

Our response back

Amazon - Our response back
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Amazon - Our response back - Image 3
One more time I bought an Amazon gift card. The car came back rejected I just want my money back.100.00$
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Loss:
$100

Preferred solution: Full refund

User's recommendation: They did not resolve the problem

Anonymous
map-marker Los Gatos, California

Order delivered to wrong address

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Item ordered was set to me, not to the address given when it was ordered. Amazon has failed miserably in shipping my order correctly.
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User's recommendation: Good luck

Olina Bys

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Verified Reviewer
| map-marker Genoa, West Virginia

I need my account unlocked

I need my account unlocked so I can cancel a order..I done sent files an picture. To you all so places help unlock my account thank you. Carol church
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Jesus S Pcm

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Verified Reviewer
| map-marker Odessa, Texas

Tengo un problema con un cobro que desconozco del día de hoy de 43.29

Hola tengo un problema tengo un pedido por llegar pagué la cantidad de 336.91 y el día de hoy me volvieron a cobrar la cantidad de 43.29 que desconozco
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Robert M Cep

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Verified Reviewer

The confirmation code is being sent to a phone I don't have anymore

When I get a even I get a code sent out goes to a phone I don't have no more. I need to have my phone number updated
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Pros:
  • Price
  • Selection
Cons:
  • Customer service

Preferred solution: Update phone number

Maritza B Zco

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Verified Reviewer

Cancele mi membresía de Prime el mes pasado y volvieron a sacar los $14,99

Sacaron del Banco los $14,99 de la membresía y Yo la cancelareyo yos Delaware Noviembre 2023 añosun no mira Comité ejecutivo nacionalesiarribao ahoreal academia de bellas artes. gracias
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Loss:
$1499

Preferred solution: Full refund

Patrice A Ppw

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Verified Reviewer
| map-marker Dallas, Texas

Didn’t authorize an order

Money was taken out my account that I did not authorize. I placed an order, but my car it was declined so on my second order, I order something different and put in a new credit for it. Then they went back in and took the first order of my credit card
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Dwight F Cvy

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Verified Reviewer

Trying to get my saved for later products put back in the system

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Can you please put my saved for later products back in my system under my Amazon account please. Do the saved for later things just stay in the system for so long and then erase themselves
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Preferred solution: For the products of the saved for later to be put back in the systemq

Randy S Zvv

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Verified Reviewer
| map-marker Green Valley, Arizona

I’d like my package you sent it to the wrong address

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You sent my package to the wrong address. Your customer service sucks !!! Please send my package to my correct address. Thanks
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User's recommendation: Terrible service

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