Amazon
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cape Coral, FloridaTried to email label to print, continually got message, unable to print
After 40 minutes on the phone with an automated system, then a live rep..I got disconnected from the Amazon rep. I have no idea where this leaves me.
It is incredibly time and cost consuming to have this inept service or lack there of! I am expecting someone to reach out to me with full resolution of these returns, refunds ASAP!
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cambridge, MassachusettsItems
- Items can be misleading
- 180
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Morrisville, Pennsylvania2 parts. Took money from prime membership unauthorized, Received used Tote bag with baggie of unknown medicine in pill form!
The shortest way for me to explain this is to say all year Amazon took Prime out despite me changing debit card 3x and finally closing my account. Refused to give me refund for hrs and finally agreed just to be told they can't because it keeps getting rejected.
Duh!! I closed my account to stop the stealing. They refuse to put it on a gift card. Sent email say they would give me 127.22 promotional credit and neve did!!!
Second part!!
Received a dirty used tote containing dirty bandaids and a baggie with 5 unknown pills in it. Tracking number on box has Amazon as return address and packing slip inside box also from Amazon. Refused to do anything!!! Told me to just throw out!!!
A little girl almost ate the pills thinking they were candy!!!
So they reuse to refund stolen money and refuse to take responsibility for sending customers harmful substance that could possibly harm or kill them!! But people get 40$ gist card for late delivery!
User's recommendation: Don't used debit card ever! Only use gift cards. Don't let kids open packages
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Amman, Amman GovernorateAmazon - Review in Auctions and Marketplaces category from Amman, Amman Governorate
Hello, I hope you accept this note. Unfortunately, I have been disappointed with Amazon UK.
I purchased 2 TV screens and 2 electrical parts and requested express delivery. I was informed that the products will be delivered to me on 10/21/2023, high hours, Kingston, London area, according to my residence. At the following address: 86 The Keep
Kingston Upon Thames
KT2 5UD
England, I paid the price of the product and the express delivery price for the above product, but I was surprised that the product did not reach me, and that the customer service employee in my first conversation denied that I had an order, and in the second conversation she stated that the product had been delivered to me, and in the third conversation she acknowledged that there was a problem and that the delivery driver It is the cause of the problem and it will be solved soon. What is my fault in all of this?
I have been subjected to moral and psychological damage as a result of this, which will make me resort to the police and the British judiciary, with my assurance that I will not buy from this company again because I have lost confidence in it.
My email is khaled.jordan@***.com and the contact phone number is khaled.jordan@***.com. It is 004475****9758
Lost return
User's recommendation: Keep your receipts
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy order has been cancelled am I going to have my money back ?
- Comes early
- Cancelling orders
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlocked account
Preferred solution: Full refund
User's recommendation: When canceled a customer’s order please refund them back their money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaOrder
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery Outside Of Business Hours
We have a business account that shows our business hours. If I buy something for delivery the next day I would expect it to be delivered during business hours.
Instead you deliver outside of business hours then postpone delivery for another day when you can't deliver it. Tried using your chat and it's all automated, no live person, no resolution. Tried calling customer service, its automated responses only, no live person, no resolution.
Poor customer service since there isn't any. It's funny you boast about how important customer service is to you and providing the best customer experience yet, you do not provide any customer service.
- Quick delivery and abundant choices
- Not enough name brands
- Usually poor quality items
Preferred solution: Deliver product or service ordered
User's recommendation: Don't expect prompt delivery during business hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder being held
Preferred solution: THIS ORDER CANCLED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage stolen/missing
- Good prices and good customer service
- Leaves packages by door instead of direct delivery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasNo help whatsoever
User's recommendation: Don't buy and send physical gift cards from Amazon!
Pagaron con mi tarjeta
- No tengo conocimiento de esta cuenta
- No me dan respuesta
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is my order on hold????
Preferred solution: Deliver product or service ordered
User's recommendation: Be sure that you have the right information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Roscommon, MichiganOne of my eturned items not received by Amazon.
Hello, i hope this message will get to you in time. I tried many days to get in contact with customer service, which wasn't possible.
I found this email address and hope this will reach you.
I received a message that one of the returned items wasn't received by amazon. I always order a lot from Amazon and my returns are also always correct, which is easy to check. So was this one.
The item is a small bag of newing nails. I did sent it back together with a pack of wooden dowels.
Maybeit was missed during unpacking. It is small.
Ordernumber: 112-676****-0981813
Drop off ups store
RMA ID: 181862****09
I hope I won't be charged for this.
I can only say that i honestly did sent it back. Packaged together with the wooden dowels as requested by Amazon.
User's recommendation: It is nearly impossible to get connected with Amazon customer support. Luckily I found the pissedconsumer.com website to get thru. I received a confirmationfrom Amazon that my message is forwarded to a mobile site. No results of resolving the issue yet..
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None of their information for business accounts mentions catering to individual business hours for delivery. That is something you just mistakingly inferred.