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Amazon refused to take responsibility for their mistake

My checking account info was stolen by an Amazon employee last year; after about 10 months I signed on again because they told he was arrested for stealing about 500 accounts. I ordered a CDs for totalling $20. Amazon sent me an e-mail saying they couldn't process the orders because they had my old info on the purchase page (how is anyone's guess). The orders were delivered 4 days later. I was charged $130 for bounced check fees that Amazon refused to account for. They "cancel" an order and then place it with it the wrong info and then say "Sorry, we can't do anything about it"; so I'm screwed out of $130 bucks. Never buy from Amazon. They'll stick it to you if they have half a chance.
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2 comments
Anonymous
#146045

Amazon REWARDING Sellers that BREAK the law and closed my account because I did not!

Amazon Complaint by FPD

I sell hunting equipments, and per different States and City laws, I cannot sell/ship certain items to restricted places. For example, cannot ship bow and arrow to NY City, or Ninja throwing star.

Amazon allow to sell those items and have many sellers selling them, and they sell some of them too.

As a result of the sales restrictions I had to cancel those orders for restricted areas and my pre-cancellation went high to 10% (because I am abiding by the laws as should) and AMAZON suspended my account.

I proved to amazon that those items have restrictions and should be execluded from the metrics, or metrics should change for them. You cannot expect to uphold same metric in this case for both books and hunting stuff, as one category of products have no restriction laws while the other does.

Amazon said, either list them and you have to meet the metrics (meaning I have to break the law since 10% of orders I cannot ship legally ship), or not sell those items at all!!!!

I told them, you are rewarding the sellers who are actively selling those items and can only be meeting the low metrics by breaking the law (or they do not focus on hunting thus numbers are averaged).

They got unhappy and said u have low buying satisfaction experience... I told them this is not satisfaction experience, this is a laws that we all have to uphold... Also asked them for solution to show the restrictions in the product detail page on Amazon and also show the seller comment for that item (which I indicate the restrictions in) at the customer order confirmation page because they do not (makes no sense why not despite the many requests)...

So simply this is a Metric issue and Legal Exception issue for those items, not Seller-Performance issue... so they shut down my account completely now!

Guys, to sell on Amazon it is a requirement to break the laws... they know they are rewarding bad sellers and closing good law abiding ones to satisfy the bottom line! :(

What options do you guys suggest I pursue as seller-performance is sadly out of it!

Anonymous
#41916

Amazon disrepect the sellers!

After Amazon closed my account, I STOP buying books from them.

Amazon is a bad business

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Review
#127402 Review #127402 is a subjective opinion of poster.
Loss
$130
Here is what happened on June 16 2008 I made an order with Amazon.com Amazon.com Headquarters, 1200 12th Ave., Ste. 1200, Seattle, WA 98144, USAPhone #: 206-266-1000Fax #: 206-266-7010 There was an order made from Amazon.com for a book called “A Promise Made, A...
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1 comment
Anonymous
#36718

Maybe you should read before buying. Amazon's site clearly states that "Standard" international shipping (not expedited) on books is $12.49 and takes 3 to 6 weeks AFTER the seller ships.

There is also nothing that says they HAVE to charge you what they are charged. Their charge includes packaging, etc.

I think you are barking up the wrong tree and the reason Amazon's attorney's have not contacted you back is because you have no case and they aren't going to waste their time, especially when you knew, or should have known, the price and time frame up front before purchasing the book. There is a link right on the page that lists the shipping rates, all you had to do was click it.

Review
#125810 Review #125810 is a subjective opinion of poster.
Loss
$18

Amazon in Racine, Wisconsin - Horrible Customer Service - Books

2 bad encounters in 2 weeks. I have emailed them and called them asking how I can print an invoice for an order through them, but from a different vendor. I need the receipt to get reimbursed. They keep telling me to do the thing I've already done many times - and it only will let me access an order through them, from their warehouse. They treated me like an *** - yet they do not have a solution to the problem! Also, a book arrived all bent up. I called customer service. I do not like customer service from another country - the person did not understand realities here, and was not helpful. Amazon, you just lost a good customer. I buy a lot of books, and I will now be going elsewhere onlin.
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#124112 Review #124112 is a subjective opinion of poster.

Classyjazz427 on Amazon has VERY POOR CUST. SERV.

After ordering what appeared to be an ULTIMATE Leg Magic machine by there web site, it came to me as a Leg Magic. When I tried several times to get the Customer Service Rep. to explain to me the difference and tell me if I did get the ULTIMATE Leg Magic being it did not have anything on the box saying it was the ULTIMATE, I never rec'd a true answer. Only very rude e-mails, asking me over and over to return the merchandise. I will never order from them again! Don't trust them. June 10, 2008
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1 comment
Anonymous
#18591

I used to work for Amazon.com it's their policy if you recieve the wrong item, then you get to keep it and get the item you ordered for free.

Review
#123718 Review #123718 is a subjective opinion of poster.

Amazon in Ljubljana, Ljubljana - EU creditcard discrimination

Has anyone living east of Italy and Austria realized it is practically impossible to buy anything through Amazon's listed retailers? I have asked four times for the reason but just get fobbed off with a. most retailers don't want to deliver outside the UK (since when were Austria and Italy in the UK because they DO deliver there?), and b. "We are unable to extend the Amazon Payments service to your country (Slovenia)..." Funny, I thought the EU was supposed to remove trade barriers and here's Amazon of America imposing them on the EU! It's their loss but it makes me angry that Slovenian trade, it would seem, is not to be trusted. If the truth's known, they probably don't even know where it is.
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#122005 Review #122005 is a subjective opinion of poster.

Amazon; 140 days late, still no delivery

I ordered a cell phone from Amazon on January 3, 2008. Today is May 22, 2008, and the phone still has not been delivered. I contacted their customer service department several times, and was assured repeatedly that they were having troubles with their supplier but the phone would be available soon. But this is ridiculous. When a company offers something for sale, it's with the understanding that they actually HAVE that item to sell. What kind of *** offer something for sale, then string customers along for months until one turns up? If their supplier isn't coming through, what are they waiting for? Are they hoping to find one on the way to work? This is some of the lousiest customer service I've experienced for quite some time.
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#121761 Review #121761 is a subjective opinion of poster.

Amazon.com do not care about sellers any more been scamed.

buyers leave feed back who can not clearly read the comments that i leave under the item i am selling for an example they say they are missing the book when i told them i only have the tape and i am missing book then they make me look bad amazon.com refuse to remove this feedback so i look like a bad seller amazon.com is nothing but a scaming sight you will get screwed every time by selling here any buyer can lie and say anything about you and clearly get away from it amazon had this to say when i called them (we do not give a *** about who you can you can call the BBB.org all you want to ) as you can see they do not care about you as long as you pay them the seller fees and *** the seller like allways.
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1 comment
Anonymous
#11971

Seller for several years...have those same feelings somedays. The BEST thing you can do is leave a RESPONSE for the negative feedback(basically point out the facts)...also leave NEGATIVE feedback on the BUYER also!

Review
#120584 Review #120584 is a subjective opinion of poster.

AMAZON HELPED A PERP STEAL MY IDENTITY

I bought 2 books on amazon.com on 2/29. On 3/1 there was a charge for $1086 that I didn't make. I called the company and they told me they didn't see the charge and wouldn't do a search by the credit card number. When I saw another charge from another online vendor I called them and they serached the card right away and told me that someone was operating as me and attemptign to buy items but they blocked the sale. I immediately cancelled the card and then proceeded to call amazon.com to find out what had been purchased and stop the order. They refused to tell me anything, saying they did not see the carge and said they'd forward the complaint their fraud dept. to investigate. They would not allow me to speak directly to the fraud dept. After five different calls I managed to get the ifnormation that the identity thief had my name, address, and unlisted phone numbers as well as debit/master card info. The credit card never left my side. I also learned that a computer was purchased and was being sent to my house. I was terrified: did this mean a criminal was watching my home to pick up his or her stolen goods? I proceeded to try and get amazon to stop this order. They would not, because they determined the order was "legitimate" as it was by a known customer and being shipped to a known address. Even though I was the customer and verified all the info, except for the fake email the thief used to set up a new amazon user account, they would not allow me to cancel the shipment, telling me they had to protect the account holder's privacy. Finally on my 6th call to the company I got a great CSR who looked up the credit card number (all the other reps said they didn't have the tech. to do so.) and kept me on the line while he tried to stop the shipment. By this time, the shipment had gone through but, bizarrely the thief had canceled it and it was being routed back to the amazon partner seller. The amount of this purchase makes it a felony crime and a police investigation is under way. The only place a phisher could have gotten my info was from amazon's site. The company's absolute lack of cooperation, logic, reason or compassion for a crime victim was astounding. I have been a customer for ten years and I will never shop there again. Be aware that your credit card info is not secure with amazon and if it is compromised they will not help you.
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1 comment
Anonymous
#5040

Don't feel like the lone ranger...they don't respect the vendors either...its nearly impossible to have any rational consideration of ANY issues with the amazon company....

Review
#114712 Review #114712 is a subjective opinion of poster.
Loss
$1086

Amazons Shaddy Deals

I placed an order at AMAZON.COM for a total of $587.00, at check-out a box cam up saying "apply for a AMAZON.COM "chase" credit card and get instant approval and receive $30.00 off this order! So I applied and was instantly approved. I completed the transaction the order went through, I received a conformation E-Mail with order # and the expected shipping date, which stated the next day!. The next day I received a E-Mail from Amazon stating the order was on hold and the account was on hold. I e-mailed Amazon several times and called them at customer service. I just got the run-around time after time, they even stated "it may take up to 30 days to process your order"! I could not get anyone to e-mail me or verbally tell me that I could cancel the order or close my amazon account. I WANTED TO CANCEL THE ORDER so I could buy the LCD TV from somewhere else on the internet rather than wait 30 days I have never had problems from newegg, J&R, buy.com, DELL, Ebay or anywhere else like this. It ended up I canceled the Amazon.com credit card with chase! This is the only way I could be sure The order would not be shipped some 30 days later when they resolved THEIR mistakes or problems! Bottom Line: Be very careful about doing business with amazon.com Be very about filling out credit card applications at AMAZON.COM!
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#113999 Review #113999 is a subjective opinion of poster.

Amazon Customer Service Sucks

First off, I have never written anything about any company before. But Amazon really pissed me off with this one! I ordered some books (5-6) from Amazon.com last December. When I finally had the chance to read one of them, a sticker containing a code for the publishers website was missing. The whole point of the book is to go to the website for a personal test. I called Amazon and asked for a new book. They said that since 30 days had passed, it was my problem. How was I supposed to know that tucked in the middle of this book, my code was missing before I read the book? Since I had ordered so many, I could only read so many in 30 days. I buy about $2000 in books a year. Not one will ever be purchased from Amazon again. Amazon has lost my business forever, and yes I am going to tell everyone they suck!
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2 comments
Anonymous
#195714

Amazon force the merchants to return for 45days! and in reality for 2 month since a customer can always threaten for bad feedback, yet they care less themselves since no one can leave bad feedback on them!

Anonymous
#193347

I can't remember my passwoed for my brand new Kindel. HELP!!

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#113948 Review #113948 is a subjective opinion of poster.