Anonymous
map-marker Chicago, Illinois

Problems with site

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trying to find someone to actually talk to was like going to the dentist for a root canal. It was painful
View full review

User's recommendation: Prepare to be annoyed

Victor A Dwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Prime tv

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want to talk to an agent about my hacked Prime Video account. I cannot get into it and I cant seem to get to a real person. Please help at 217728****
View full review

Preferred solution: A real person

Resolved
Vernon L Wth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: To get my refund for a package not picked up in the allotted 3 days from delivery at locker hub.Too much to say to write it here: long story short Amazon has lost at least one customer.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 02, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 16, 2023
*** POOREST customer service ever. I was in customer service for more than 12 years in my career and believe me, Amazon does NOT provide customer service, rather BS service.
View full review
Loss:
$52
Pros:
  • Speedy delivery
Cons:
  • Lack of customer service being helpful with problems

Preferred solution: Full refund

User's recommendation: I canceled my Prime membership and Amazon has lost at least one customer.

Ricardo S Oox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kent, Washington

Unwanted orders

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Your website is an absolute trap for trying to cancel orders. You guys make it difficult to cancel an order so that way you can make your money. You don't want to list an 800 number for the purpose of not keeping things easy for the consumer. I'm done with ordering garbage from you guys where you buy crap from China for pennies, and sell to consumers to get rich.
View full review

User's recommendation: Careful what you buy from Amazon. It's a trap!

Mary O Fdo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need help you cannot call me I lost my phone and this one is not ringing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need to buy a phone As mine is lost or stolen and I had one question and no one to answer it. Mostly the customer service people are rude or the AI is just subpar. I spent hours looking at phones then they lost .my list.
View full review

Preferred solution: Customer service who speaks English

User's recommendation: Don't take crap from them, demand a supervisor when you had enough bs.

Natalie F Bmz

Cancel 2 week late order not shipped

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered on the 4th. Still not shipped but I cant cancel. Why pay for Prime? Theyre pillows. Not diamonds. *** vendor you offer us.
View full review
Loss:
$22

Preferred solution: Full refund

Bill M Ydb
map-marker Greenwood Village, Colorado

No refund received... Amazon did not respond. Chinese seller is ignoring me. I'm screwed.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought some knifes from a Chinese seller. The knifes were useless and so dull they couldn't be sharpened. I started a return/refund and was issued a return authorization, so I sent the knifes back. And waiting for the refund (which they said they'd refund to my credit card). I waited, and waited and waited. Nothing. Still nothing, weeks later. Amazon is ignoring me. Chinese sell disappeared off of Amazon the product doesn't exist there anymore. NEVER buy from a new Amazon seller. Don't trust Amazon to help you when you get screwed by one of their sellers.
View full review

User's recommendation: Never buy from a new seller on Amazon. Especially if they're based in China

Anatol R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irving, Texas

Excessive charges

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 09, 2023

No they're still trying to charge me 39.99

Original review Sep 15, 2023
I tried to pay for Amazon prime to watch Thursday football and I purposely put only 16 dollars in the account. The fee is supposed to be 14.99. Yet I get 2 charges one for 39.99 and the other for 2.99. So I call customer service and ask why. And she tells me that she can't see it And acts like it didn't happen .
View full review

User's recommendation: That you stop trying to over charge customers and better train your staff.

John Q Ijv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Magarida, Central

Customer service department are full of idiots

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon - Customer service department are full of idiots
Amazon - Customer service department are full of idiots - Image 2
Amazon - Customer service department are full of idiots - Image 3
Amazon - Customer service department are full of idiots - Image 4
Amazon - Customer service department are full of idiots - Image 5
Amazon - Customer service department are full of idiots - Image 6

Hello my name is John and I live in Franklin Park Illinois. I also have a prime membership, unfortunately for quite some time now.

I placed an order online with Amazon and the customer service department are full of idiots.

90% of the department are from the middle east and cannot grasp anything that is not on their promp card. Also, why put someone who cannot speak English to where the customer can understand them. And honestly, I believe that they CANNOT understand what the customer is asking.

The order was to have a screen door catch. The same order had some cracker jack that was for my family.

Now both items were placed 2 days ago with Amazon prime shipping.

One of the items is being out for delivery through their Melrose park Illinois hub.

The other item is being SHIPPED IN FLORIDA. FLORIDA IS A BIT AWAY FROM ILLINOIS.

I've gone through 3 regular customer service agents and 1 supervisor for Amazon customer service. NONE OF THEM GRASP THE PROBLEM. THE ITEM IS AT LEAST ONE DAY AWAY.

Now I did place the order on the 13th of the month and it is now the 15th.

But the item is in Florida. I have to install it on the 16th at 7am.

WTF

John G Quilici

Crashq2u@***.net

847 812 ****

View full review
Loss:
$200
Cons:
  • Amazon hires idiots

Preferred solution: Get rid of the incompetent employees. The people who pick the order. And the customer service department. All of the agents are complete idiots.

User's recommendation: Beware of the customer service department, nobody understands anybody.

Jatara Ysx
map-marker Brunswick, Georgia

The item was listed at $7.49, but I was charged $21.. I ordered 2 and 1 showed upharged

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I spoke with 2 people and got 2 different stories. They had no idea why Amazon listed one price but I was charged another. No effort made to fix it. I spent 45 minutes trying to explain and honestly they could not help me. It is still not resolved . I was such an Amazon fan, but I felt like I was dealing with AT&T.
View full review

User's recommendation: Double check what Amazon charges you and forget it if you need help.

Anonymous
map-marker San Antonio, Texas

Oder I wish to cancel and getting "cannot cancel"

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Issued resolved. Waiting for a credit for the twin mattress order however. This is the first and hopefully, the last of such a convoluted order.
View full review

User's recommendation: Don’t order

Venus Oqv

Damaged product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I cant find a phone number to contact Amazon customer service. Its all takes me to email. Poor service.
View full review
Loss:
$500

Preferred solution: Full refund

Ryon Mosley and Wife M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service that is enough READ ABOVE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Order stuck in customs however it is not as described you say it is out of stock.Would like a refund You have all the details already.Talj to Paul.
View full review
Loss:
$279
Pros:
  • Usually has merchandise for good prices and as described
Cons:
  • What is happening now

Preferred solution: Full refund

Resolved
marty g Jgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No service my Amazon prime videos last 15 minutes and no longer and then it shuts off and I have no service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 28, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 13, 2023
I am so disappointed on how long it took me to try and find a number to get to Amazon customer care it is ridiculous for you. People hide all the information that a customer needs. You are so sad I will never order and I am so disappointed you no one Amazon, kiss my *** you are a communist appointed entity. and I am so disappointed I will never.
View full review
Cons:
  • All

Preferred solution: Apology

User's recommendation: Never trust this place

Troy M Maw
map-marker Raleigh, North Carolina

Billing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had issue with my billing over the weekend and I talked to 4 reps none helped me with the issue and 1 of the three hung up on me. Very disappointed in you all's process
View full review

User's recommendation: I'm still contemplating that.

  • 1
  • ...
  • 20
  • 21
  • 22
  • 23
  • 24
  • ...
  • 247