Unclaimed
Amazon
Reviews and Complaints
24.6M
CLAIMED LOSSES
64.5K
TOTAL REVIEWS
8.5M
PAGE VIEWS
528
ISSUES RESOLVED
Amazon Net Promoter Score (NPS)
12
medium
NPS
-100
100
- 50% Promoters
- 12% Passives
- 38% Detractors
Amazon's estimated NPS of 12 considered to be medium. 50% of users would likely recommend Amazon to a friend or colleague.
Customer Satisfaction
Amazon Reviews
My items were stated as " delivered to doorstep and were not.
The tracking on the item I ordered showed delivered at 1:39 pm. to my door. I was home at that time and no package was delivered. Amazon's customer service is abysmal. All autobot responses. It's virtually impossible to talk to a human. After 3 days, I finally managed to request a refund, which they said would take 5-7 days. 10 days later and still no refund. I will never use Amazon again unless there is no other option.
User's recommendation: Find what you want locally.
ID
Location
Dallas, Texas
Place an order
I called to place an order, but the only reason I called was because I needed to change my form of payment needless to say I didnt get the help that I needed which really pissed me off, but I suppose its life.
ID
Location
Montgomery, Alabama
New Reviewer
Resolved: Watch what you doing.pay attention to your customers
Update by user Apr 19, 2022
Company fixed the issue and I have been provided with apology.
Original review posted by user Apr 19, 2022
Review my orders and my cancellations.be careful of your customers orders. Take better care of your customers, I cancelled 2 products months ago and your still sending them ,I can't afford them every month ,so when a customer cancels a product do what they ask you to do, their are so many people are having a very had time these day ,thank you. User's recommendation: Maybe.
Resolved
ID
Loss
$60
Preferred solution
Let the company propose a solution
I purchased a warranty a year ago was charged but never received the paperwork. I hate you still can’t talk to a live person three years later.
Call from Amazon that i purchase item I didn't purchase trying to get my information when I said I was calling Amazon directly they hung up this is the number they call from 1 22*-***-**** and his name was William
ID
Location
Jackson, Mississippi
New Reviewer
Recieved a package I did not order it was canceled months ago
I received products that was cancelled months ago.this is the num ber 00587197****# products are areds2 and overbearing plus
ID
Location
Hattiesburg, Mississippi
Pros
- Lots of items at good prices
Preferred solution
Stop sending these products
I never received my order
I called and spoke to a employee who made me feel that because he was putting in a replacement order he was doing me a favor when that is his job?
ID
Location
Boston, Massachusetts
New Reviewer
Money tooken off my card
Good morning 16.04 was token off my cashapp card and Im tryin to find out and get my money back I don not own a Amazon cash card I contacted cashapp but I was told to contact Amazon merchant to try to get my money and just take my cashapp card off the whole account.
ID
Pros
- I usually get my product on time
- Ease of ordering and delivery
Cons
- Chat and customer no-service
Loss
$16
Preferred solution
Full refund
New Reviewer