Amazon
Reviews and Complaints

I usually love Amazon, but recently I ordered a product online and that changed my entire view about them. product never arrived from amazon seller! I will never order from Amazon again, next time I will go with ebay! I usually love Amazon, but recently I ordered a product online and that changed my entire view about them. product never arrived from amazon seller! I will never order from Amazon again, next time I will go with ebay!I usually love Amazon, but recently I ordered a product online and that changed my entire view about them. product never arrived from amazon seller! I will never order from Amazon again, next time I will go with ebay!

1. Amazon listed an ipod for a seller, that the seller later claimed was out of stock. 2. After 3 sessions with cust service, a particular cust service person at Amazon promised to personally call the seller the Monday before Xmas. The seller says he never received such. 3. Cust service said for my inconvenience I would receive a $50 credit. No such credit was made despite follow up email to Amazon. There were other representations by customer service reps that were later identified by other reps as being untrue. It is now the day after Xmas and Amazon isn't doing a thing, while the seller is at least trying to figure out what Amazon did.

After checking my account balance I was shocked to find that $99.0 was removed for a Prime Membership that I never asked for and frankly do not give a *** about.How is this legal?I never once in any way shape or form authorized the withdrawal.I participate in no promotions what so ever!Since when did retail stores begin stealing money from the peoples accounts that pay their paychecks?WTF?I really believe that it is time to ban together as consumers and take the power out of big businesses hands.After all they are here for us!Not us here for them!Why do we as Americans day after day cower to big business.They are one.WE ARE MILLIONS.How do they constantly find ways to *** on the people they need and receive any return business at all?WE ARE THE ONES WITH THE MONEY!!Once again,They are one.WE ARE MILLIONS!!When Will We Retrieve Our *** From Our Purses And Put An End To This Nonsense Once And For All.Why Are We Afraid Of A Business That Would Not Exist Without Us!!!DO NOT USE AMAZON!!!!DO NOT USE AMAZON!!!DO NOT USE AMAZON!!!DO NOT USE AMAZON!!!DO....NOT...USE...AMAZON!!!!Say It With Me...DO NOT USE AMAZON!!!DO NOT USE AMAZON!!!................DO NOT......... USE........ AMAZON!!! E..V..E..R..!!!!!! BOYCOT IS OUR ONLY DEFENSE!!!!......BOYCOT IS OUR ONLY DEFENSE!!!!...............B..O..Y..C..O..T..!!!!!!!!!!!!!!!

I ordered 2 jackets from Amazon that was on sale. I got the order confirmation and estimated delivery date. Later they cancelled my order saying it was a wrong promotion. Can anything be done about this. Because of this order, I missed some other good deals in the market. I'm really upset about the cancellation. it's just frustrating that I have to buy one without a deal now. The Seller Canceled without my agreement (unfair practice), instead I would have got any communication for paying some extra amount for what I ordered. Had it been a mistake from the buyer then things would have been different.

Amazon has stollen money and is blaming the bank

I have been a loyal customer to Amazon.com since 2009. Just want people to know that Amazon stalled $325 from my bank account and according to Jeff CEO that's the stands he's going to taken it's not gonna much no farther. They keep sending me emails that they refunded the bank but the bank keeps sending me investigations that there is no money sent to them so I'm out all that money and a printer.

I would like to start by saying I’ve spent over $15k on amazon over the last 5 years and I told everyone who would listen how great amazon was. I would like to apologize to those individuals and retract my statement for the following reason: My bank failed to complete a transfer request into my main account which left me with no time to wait another day for another transfer as the purchases were Christmas gifts I had to wrap and ship before Christmas, so I set up my checking acct. from that bank to complete the amazon purchase. After which my bank sent the transfer even though online there was no pending transfer and all the money was still in my account. Amazon uses a 3rd party company (TRS) to guarantee payment so only a portion of my items arrived. So until TRS contacted amazon stating the issue has be resolved my account would stay on hold and since they can’t see my account the status of the other ordered items was unknown. The same day of notification from amazon that there was an issue, I went into my amazon account and changed the payment method for all the items. Then the amazon rep brought TRS into the call on Thursday (12/18) and I offered a credit card to clear those items, that wasn’t an option it was stated the items had to be resubmitted through that ck. Acct. on Fri. 12/19. So I transferred the money back to the original account. On Friday I drove to my bank and they apologized and refunded the fees they charged me and faxed a letter to TRS claiming responsibility for the mistake. I then contacted TRS again to ask why the items haven’t posted. I was told the person who could check didn’t have a telephone, really? Nor could they confirm the receipt of the fax. (they only have a hard fax machine so the paper fax was misplaced) I then brought my bank manager into the 3-way call and she again confirmed it was a bank error and offered to send the fax again which she did. After 2.5 hours on the phone we were given the person who didn’t have a phone and she confirmed it was bank error and had the fax but couldn’t contact amazon until I provided proof that the items were cleared. (that call lasted 3hrs and 5min.) Later that day the items never posted they didn’t post until two days later on Monday 12/22. I contacted TRS Rep and sent the proof of posting, she forwarded the request for release to her manager and amazon at 9:00 am. At 11:30 I called Amazon and the “account specialist” also didn’t have a phone and they had no way to contact them, they could only send an email and wait for a response. On the first call I spoke with a 1st level supervisor who wouldn’t transfer me to her manager and was rude and she disconnected the call. I called back and got the supervisor’s manager and while on hold I called on my second cell and also got another supervisor’s manager. One of them was unable to help me the other one Rod Santos was able to contact the specialist who was supposed to be in a vacuum and unreachable. Rod stated they had received the request from TRS and I would be receiving an email that my account was no longer on hold. (that call lasted 2.5 hours) I called amazon at 4pm requesting that my account be released, however no one is able to see an account that is on hold except the specialist in the vacuum that is unreachable by any human. I brought the TRS rep into the call and she confirmed all was corrected and the account should be released, but to no avail because the vacuum people had to release it. (that call lasted 1hr 45min.) Tuesday morning my account was released and the order for the remaining Christmas presents had been cancelled by Amazon even though they were paid for through my regular credit card that has been on file with them for over 5 years. I tried to reorder but they wouldn’t arrive in prior to Christmas even with 1 day shipping. I will NEVER use amazon again, I found the some of the same items amazon offered on the sellers website for the same price and they promised to deliver by Christmas eve. The other item I found on overstock.com for the same price with free shipping and guaranteed to be delivered on Christmas Eve.

The owner was rude and threatening and posted my personal information for the anyone to obtain. I now have to try and get it removed and deal with his threatening emails. How can Amazon allow this? I hope that the issue is resolved. I ordered an ite it never arrived and tried to contact as it was meant to be a christmas gift. It is now too late to have the item by Christmas. I am outraged by the way this person put my personal info out there. I am worried because anyone can now find my address and personal info.

Amazon would not let me post this on their website. They stated that I could not post profane or obscene complaints. They took exception with my comment that this experience with the Hon desks was "terrible." I guess they felt that the work terrible is profanity or an obscenity. Here's my story, "The first desk I received was damaged. The process to return the desk and receive a second desk through Amazon Customer Service was incompetent. I had to deal with at least 5 customer service representatives in order to assure that the first desk would be removed and the second desk delivered. Then the second desk was also damaged. Dealing with Customer Service around the second desk was a fiasco and bordered on the theater of the absurd. Amazon Customer Service Representatives failed to acknowledge their errors in handling this situation and also provided erroneous information regarding the shipping agent. This experience was terrible and has made me question Amazon's mission statement "to be Earth's most customer-centric company." Amazon is neither customer centric or the Earth's best or most anything. I hope that anyone who reads this will reconsider the value of buying locally. It is unclear if this is a well made desk. What is clear that it is poorly boxed up in the warehouse (Amazon's warehouse????) and as a result subject to damage as it is shipped. Don't waste your money or time purchasing this on line...find a local business who sells office furniture and deal with them...they will probably treat you better than Amazon's Customer Service." I have received numerous generic emails about how sorry they were, but never at the time I was calling them to resolve the situation. In fact, they did not respond until I started bombarding their site with poor reviews of their Customer Service emails about how they were handling the return of the desks. Sincerely, Dana Hillyer

Product is ok but deal is FAKE. AMAZON and HDFC both are offering and making FAKE deals. I had placed an order for "HP Deskjet Ink Advantage 2545 All-in-One Color Printer" on 10th October, 2014 and I got delivery by 15th October, 2014. While placing an order, I got offered 10% Cash Back by HDFC Bank. But today is 17th December,2014 and i didn't receive my Cash Back. Whenever I tried to contact Amazon, every time their customer care person gives me the specific date but that was FAKE too. And this happens with me 4 times. I have a chat log intact with me in which they all guys mentioned me a fake date. THIS IS VERY FRUSTRATING SITUATION FOR ME. PLEASE DO NOT BUY ANY PRODUCT WHICH HAS SUCH FAKE PROMOTIONAL OFFERS. BANK AND AMAZON BOTH ARE USING FAKE MARKETING STRATAGIES TO SELL THEIR PRODUCTS BY MISGUIDING THE PEOPLE.

I payed for and expect 2 day shipping yet you(Amazon) can not even ship my order efficiently enough to receive 2nd day shipping? This is not the first time this has happened! Why is it that you(Amazon) will charge extra for 2 day shipping, next day shipping yet not be able or capable of actually shipping the order out. 2 day shipping means that if I place an order on say the 15th of December, early in the business day, that the order be shipped that day in order to receive said order within the 2 day shipping window. So why is it that every order from Amazon takes longer to process than it should? And why am I being charged extra for a shipping preference that you(Amazon) are unable to fulfill? I am disturbed that this happens so often through you, a company who wishes me to join Amazon Prime with such great benefits that you lack the ability to achieve. Again why am I being charged for something that is lacking on your pact? Signed unhappy and disturbed Amazon Customer

I bought today a Kindle Fire HDX 7", HDX Display, Wi-Fi, 64 GB (Previous Generation - 3rd), i bought it because there was a promotion on the right side showing 5 easy payments for it, for $50 / month, it seemed great (It was not financing, it was a promo)! After initiating the purchase, my card was charged for the entire amount. I called the customer service, of course they did not know which promo i was referring to, so i have decided to cancel my purchase. Believe it or not, i will have to wait for 10 days to get a refund. I make purchases all the time on Amazon, so i know what i saw. I did not take a screen shot of the purchase page, so it is my word against Amazon, too bad, after 10 years i will close my account. This is a scam and i am sure people get charged for the entire amount but they don't complain. I tried to repurchase the same product (but the promo was gone, one by IP address? Maybe.)