Amazon
Reviews and Complaints
Amazon Collective Complaints
Lynbrook, New York
Broken property
When delivering my package I come back home to a broken gate the delivery driver broke my gate handle to enter my house
Preferred solution: Money to fix my broken gate
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Verified ReviewerI didn't get item
I use your site in error
call did not connect
and I didn't talk to anyone
I will try on Friday after Christmas
its dumb have to type 100 charter to contine
- Christmas rush and begin very busy
Preferred solution: Full refund
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Verified ReviewerThe ENDLESS lagtime for orders to clear!
I am one of the country's below-the-poverty-line citizens, on my tiny monthly government check for most of my adult life with absolutely nothing else. This, of course, means that I face problems that most others don't, including getting my monthly Amazon order actually paid for.
It will say 'arriving' for like a week or more, with my bank account only ever saying 'pending' - until, finally, like 2 weeks later, saying... 'payment revision needed' because I had, just get this, other things to pay for from places where you, you know, just pay. Wait to order, you say? If I need it *this month*, I *cannot* 'wait.' And since there's no definite way of knowing when the *** Amazon order will actually clear - and this for essentials that I must order asap - that cannot wait *either*.
I go through this nonsense every single month and I am *absolutely sick and f+ing tired*.
This *** show of a policy goes back only for the past few years, I *know* because I'm a very old Amazon customer - ever since it went online - and I've only been struggling like this for maybe 3 or 4 years. Get Amazon to just take your freaking money *at the time of order*, Amazon customers, even if you're one of the lucky ones with a normal income who this f*cked-up policy doesn't affect!!!
- No paying at time of ordering
Preferred solution: MY *** ACTUALLY PAID FOR at the time of ORDERING l
User's recommendation: COMPLAIN
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Verified Reviewer |
Shippensburg, Pennsylvania
Change personal information
I can not watch prime . For it states start a free trail . This should be included with prime membership
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Verified Reviewer |
San Jose, California
Defective product
The back right leg of the BGGO-N01-25-AY-DG-808030 baby essentials organizer cart is missing an internal socket to screw in the wheels.
- Fast reliable service
- Customer service is robotic
Preferred solution: Replacement
Wyoming, Michigan
Compaint
FedEx is not allowed on my property because their driver that was assigned to our address is crazy and rude and cussed my daughter out and acted crazy and then her boss came and acted crazy and so they are disallowed from our property. So we switched to a subscription of dog food with you having to leave our perfectly wonderful chewy membership because chewy contracts with FedEx.
We start with you, which has always been fine and then suddenly you take it upon yourself to have our dog food delivered to us by FedEx, which are again not allowed on my property so they deliver it to our our destined delivery spot, which is the Dollar General in my town. Which Means that I now have to go get my big heavy box of dog food from the Dollar General in my town.
Also, it means that they lie and they say that they delivered it to my address on December 24 and they did not. They delivered it here to the Dollar General in my town.
- Convenience & choice
- Too big for effective and meaningful customer service
Preferred solution: Full refund
User's recommendation: Amazon does not care about customers
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Verified ReviewerSecond time I’m calling about my package
After three phone calls I was finally issued credit. It should not of taken that long since I submitted proof of my return.
However, on my Amazon account it is still showing that my return needs to be sent.
Very annoying. Where exactly is this return since it was sent in the same box that my other return was sent in???
Still have not received a credit for an item I have returned. I submitted my proof of return to Amazon during my second call.
Horrible. Thank God I asked for a receipt.
- Great products
- Driver misdeliveries
Preferred solution: Full refund
User's recommendation: Always get a receipt of return
Everett, Washington
My account has been hacked and my email changed
I received an email from you saying my email was changed! I did not request that!
I can no longer log in! It was changed to shawnacosta@***.com. They have my bank info!
You best fix this fast and give me my account back! Im *** pissed
Preferred solution: My account back
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Verified ReviewerReplace damaged order
My call keeps getting dropped. This system is failing to meet my needs as an Amazon Prime customer. Yippie
User's recommendation: Pray your items don't get damaged during *** delivery
Durant, Oklahoma
Refund says processed never received
I need a customer service rep to call me please 903 624-****
I did not receive my refund even tjo it says it was processed
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Verified ReviewerDefective.product
Ordered municinex, and the nasal was plugged; it wouldn't spray. Got a replacement, and that one was the same.
Preferred solution: Full refund
User's recommendation: Don't order this product
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Verified ReviewerAmazon took many from my account for prime time and.l have no prime time. Please return my money
Return my money amazon took from my account for prime time, l dont have it gi!!! !!!
!!!??!!! Please do something about!!!???!!!nnnnnmmmmnmnnnnnmmnnnnnmmmmmnnmmmmm
MMMMM
User's recommendation: Do not take money if the costumes don’t tell you
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Verified ReviewerOrder
Not answering. Item sent was not in same packaging as on website. Package was taped and looked old and hard.
Houston, Texas
Mi pedido no yego
Hola, tengo un problema con mi pedido que aparece que ya lo recibí, pero aún no he recibido nada. He estado esperando ayer todo el día en casa y es mentira que ya lo entregó. No es justo, deseo que me hagan el reembolso de mi dinero.
- Los pros con son muy eficientes
- No es seguro q yeguen los pedidos
Preferred solution: Full refund
User's recommendation: No es muy seguro pedir cosas en Amazon
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Verified Reviewer |
Raleigh, North Carolina
Good company, till there's a problem.
There was a glitch online saying that my package had been delivered. I had to yell at the customer service rep for him to go off script and tell me that.
- Great benefits for prime members
- Horrible customer service
Preferred solution: Apology
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You have a lot of nerve being a welfare recipient and complaining about rules in place that Amazon must follow. Not to mention the tone-deaf arrogance of your complaint and attempted posting of foul language.