Zaiden Rtf
map-marker Berkeley, California

My Account has been compromised compromised

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My account has been compromised. I received a call from a person claiming to be a representative of Amazon. I have serious reservations about this.
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User's recommendation: A prompt response would be appreciated

Carmen A Djq

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Verified Reviewer

Compre un celular

yo CompresorteaCCiónortees Unid Como celuyoacorazonviejover Samsun poco galónejeuna A 42 años CoPizCalifornia ej.ej.cutarivo naccióncerveza inglesasia qumi yo loh libejemacisobraen pacorrer correosder EE.UU.UUren larkreespuestacomoepublicenciaaciones tunidashacermetroen UNPUedoa.b
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Pros:
  • Bien
Cons:
  • Bien

Preferred solution: Quiero que me liberen un celular que compre y no funciona en república Dominicana.

Vernette Jcc

No return code sent

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No return for kohls. Called problem solved by nice lady. Error at the end when trying to get code. Called lady said I had to return to ups store. In the end everything was resolved.
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Melissa S Pyk

Subscription

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I was overcharged and it was taking care of for me after looking further into it I really appreciate Georgina she was did very well tonight thank you very much Georgina for your help
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Preferred solution: Full refund

Ronald G L

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Verified Reviewer

Speak with a member

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I was talking with a person trying to get her a YouTube TV app on my TV. He said I needed it this PlayStation and I would not be charged for to get the app on my TV. He showed me on my phone where there was no charge for it and I was charged to my surprise, it caused me to have a overdrawn account and pay a $30 fee and as I am a loyal customer, I was hoping that this fee would be removed rather than $100 charge
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Loss:
$100

Preferred solution: Full refund

David F Swi

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Verified Reviewer

I'm older and needed help!

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Someone (who I now HATE because of this) gave me an Amazon Gift card. I redeemed the stupid thing but couldn't order without adding a credit card!

That is sooooo stupid! Ok... So I did all that clicked a wrong button and couldn't order or find my $40! Then when I called the Customer Service line not only did the lady have the biggest accent that I have ever heard but she got upset with me for not understanding here!

Why can't you guys be like Walmart? They didn't need an additional card just to order!

This is stupid and I will never let any of my family (All 44 of us) shop here again! Screw you guys!!!

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Loss:
$40
Pros:
  • Low priceswide variety
Cons:
  • Customer service not able to understand

Preferred solution: Apology

User's recommendation: Walmart

Michael O Igh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Need a copy of a recirpt

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Amazon - Need a copy of a recirpt
Try to verify by questioning me of my purchased Items from the past. This is the 3rd frustrating time ive basically been called a liar in 8 months of trying to get my account back online. So now hopefully I can get a bank statement with a Amazon code and provide it to get the proof of purchase I need to activate the warranty on a 600 crap phone I bought from you guys.
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Pros:
  • No pros to many cons to mention
Cons:
  • To many to mention

Preferred solution: Replacement.

User's recommendation: Nonr

Rita T Xnu

Scammed

Amazon - Scammed
I got this text and when I called the number they tried to have me download an app to fix the issue and so called cancel the order when I cussed them out and told them I wanna speak to an American they hung up
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Loss:
$738
Pros:
  • I just wanna make sure they cant charge the amount above

Preferred solution: Full refund

Cliffy

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Verified Reviewer
| map-marker Portland, Oregon

Horrible customer service experience

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I ordered an item. It was delayed for shipment.

I waited over a month for item to be shipped. When I went to track my order today it was gone. Like it never existed. Not in my orders not in my buy again not in my recent purchase.

So I called customer service. They were rude and very unsympathetic. Told me the item I ordered was cancelled. I informed them I did not cancel it that its my daughters birthday gift she picked out.

The agent said I had ordered from a bad seller. And that my money would be refunded. I said no thats unacceptable. Its amasons responsibility to verify their sellers.

She said no they dont do any research in sellers and anyone can sell on Amazon until there is a reported problem. I said that was not a very good policy sounded like something Wish would do. I asked for a similar item and *** getting it without waiting another month. She said nothing else they could do just refund.

I asked for supervisor. She got angry and said fine Ill transfer you but they wont do anythjng for you either. When I talked to supervisor Allen H. He was confrontational and would not even allow me to speak.

Kept talking over me. Saying nothing they can do. I need to accept it. I asked for his supervisor and he hung up on me.

So I called corporate the receptionist said they dont deal with customer service or problems there. I said I want to talk to someone who is overseeing customer service department. She laughed and said you can give me your info but I doubt anyone will bother to call you back From corporate. I gave it to her and actually got a call back.

This guy was legit. It seemed. He said he would help me get similar item and take care of it. He said he had to transfer me to a specialist and they would finish up helping me.

When he transferred me the representative had no idea what was going on and thought I just called there. I said no corporate transferred me and she said basically she didnt believe me and hung up on me. I called corporate back and different receptionist said she had no way of finding out who called me and that corporate didnt deal with customers there was nothing they could do.

So here I am no gift and have to tell my daughter she isnt getting the item I already promised her that I had ordered. This is something I would expect from Wish.

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Loss:
$276
Pros:
  • Lots of variety
Cons:
  • May not get what you order due to bad sellers

Preferred solution: Similar item

User's recommendation: Don’t buy anything

1 comment
Cliffy

It was $278.00 losses. Where did you get 40? Didn’t even ask my losses

Anonymous
map-marker Brooklyn, New York

Seems I can't order anything and lost my browsing history

I found that what the problem was it was because it wasn't set for the United States. I fixed it thank you for trying to help me
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Aldric Zhr
map-marker Saint Louis, Missouri

Payment

I was not a pissed customer I don't know what the deal was customer service is great I was doing something wrong
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Anonymous
map-marker Bristol, Virginia

Locked out of account

still having issues with my kindle fire and amazon account ,when I attempt to sign in to my amazon account from my desktop and tablet my account is still blocked and requires a call to customer service after I set up a new password it works for a short time and then wants me to register my fire and after trying to register my fire the temporarily blocked due to suspicious activity message is displayed and tells me to contact customer service yet again do I need to completely close my account and start from scratch with a new account , it's very frustrating
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Jean S Zdx

I need information about a return

What is your number? Can I speak to a representative???. Im having difficulty contacting a seller for my return
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Preferred solution: Go away!!!

Anonymous
map-marker Tucson, Arizona

I thought my delivery was a short order

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The friendly female customer service agent quickly determined that the second like item would be delivered the next day. The second item did arrive as promised
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User's recommendation: Have Patience Amazon will come through

Kiva Uzw

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Verified Reviewer
| map-marker Valparaiso, Indiana

I have requested a return label twice.

I still haven't received it. I finally went to the library and made a copy. Please do not charge me a dollar. I usually do not have complaints re Amazon, but. . . Plus I do not have a copier.
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