Amazon
Reviews and Complaints
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Verified Reviewer
The only thing that took long is that idiot recording kept telling me she was gonna send me a tex when I cant see finnsly I got through and the agent was so nice and helpful
I did already thank you
Service was good but that recording has to go they should stop taking someone s jobs away with some dumb machine everything thing else was great
San Diego, California
Wrong item delivered
I ordered some coffee pods and got sent the wrong one, so I re-ordered the one I wanted. But I need my money back on the wrong one I got sent, saying I can't return the item.
Preferred solution: Full refund
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Verified ReviewerSending merchandise that has been canceled over and over and returned and I'm being charged
I keep getting sticky traps and pet wipes. I have been sending them back to the company. Every time they tell me that they're coming, I put refusal or cancel, and neither has happened.
- For service for the regular customers
- No support or actions from customer service constantly having to deal with the same problem once a month it needs to stop
Preferred solution: Apology
User's recommendation: Do not purchase pitazzy's pet wipes because they'll continue to send them as long as they can even without you ordering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mccalla, Alabama
Resolved: App issues
None of the above.
I have a block from 3:30 am to 8 am, but I have issues with my app. I'm unable to log in to do the check-in in my app, and the station VTX4 is closed.
Philadelphia, Pennsylvania
Customer service rep hung up on me
I was pissed off because I am still being charged for prime and I had to change my account because I had a new number
Fort Worth, Texas
Shipping label
I need a shipping label sent to my email for return of hiking boots. UPS shipping store does not accept scan option
- Fast service and shipping
- Difficult to correspond with
Preferred solution: Shipping label for return
South Benfleet, Essex
I purchased a tumble dryer for my 95-year-old father-in-law from Amazon which was delivered end of January. He only had it five days and the tumble dryer stopped working. It wasn’t heated. I called Am
- - Ordered Jan 29, arrived Feb 9; dryer stopped working within five days.
- - Delivery attempts failed; refund not issued; item remains in the lounge.
I purchased a tumble dryer from Amazon for my 95-year-old father-in-law it was ordered January 29 and arrive the 9th of February within five days of tumble dryer stopped working. I called Amazon and they arranged a delivery pick up for me.
I explained that he just broken his leg and he may get time to get to the door they didnt. They just went off that was number one delivery, the second delivery was arranged. They turned up and they said they wouldnt accept it as it was too heavy but they knew they were picking up a tumble dryer. Arranged another delivery for some reason that delivery never turned out.
Ive got on again to Amazon complaining this is the third time again it never turned up again got onto Amazon young lady there said I will arrange a special delivery. No one else just them to pick it up. They came today looked at the tumble dryer and said they couldnt take it in this age with a reputable company as Amazon all I want done is to take the tumble dryer away and for my refund to go into my bank account five times and it still sitting in my 95-year-old father-in-laws lounge , how would you feel?
After having this experience with Amazon? Ive spent over an hour or so of my time arranging these appointments and having the same thing still to get onto the telephone I am not a very happy customer.
User's recommendation: do not buy large goods from them
New York, New York
Missing order
Missing order that was was not delivered it said it was given to front desk it closed on weekends we have azamon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions answered
I had several questionable charges from Amazon digital that I was concerned about. My concerns were acknowledged and taken care of.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Luis, Arizona
Amazon - Review in Auctions and Marketplaces category from San Luis, Arizona
Hello, I want to see if you can help me, my package was delivered and it's not like that.. since February 6
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Allen, Texas
Yall owe me money.
I went on the Amazon Prime app and canceled my subscription of $16.04 because y'all charge me that every month, but when I go to watch a show, y'all still want me to rent it. So I canceled it, and I have proof of this.
And then y'all charged me $16.04 yesterday. I need a call back and my money back ASAP.
- Cant talk to real ppl its to complicated to fix an issue
Preferred solution: Full refund
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Verified Reviewer |
Sao Paulo, Amazonas
Urgent: Duplicate Charge and No Delivery – Orders #114-867****-494**** and #114-909****-708****
Dear Amazon Customer Service Team,
I am writing regarding a critical issue with my recent orders, for which I have not received any resolution so far.
I placed an order scheduled to be delivered to Kissimmee, Florida, on January 30, 2026 (Order #114-867****-494****). However, Amazon notified me of a delivery problem and asked me to wait for further confirmation.
Shortly after, I received another notification stating that the delivery had failed and that the order could not be delivered.
As a corrective action, Amazon indicated that I could place a replacement order.
Following this guidance, I placed a new order (Order #114-909****-708****) to be delivered as needed.
The issue is that:
I still have no confirmation of delivery for the second order.
The first order, which was not delivered, was not canceled.
I have now been charged twice, and no order has been delivered.
This situation is extremely urgent. I need one of these orders to be delivered no later than February 4, 2026, as I am waiting for this item before traveling.
Additionally, I require the cancellation and full refund of Order #114-867****-494****, which was never delivered.
Please treat this matter with urgency and confirm:
Immediate delivery status of Order #114-909****-708**** by February 4, 2026.
Cancellation and refund confirmation for Order #114-867****-494****.
Assurance that I will not be charged twice for undelivered items.
I appreciate your immediate attention to this matter and look forward to your prompt response.
Sincerely,
Simone Hausladen
Philadelphia, Pennsylvania
Wrong apartment deliveries
- - Customer service handled the misdelivered package issue well.
- - Drivers repeatedly deliver to the wrong apartment; doors have a number and a letter.
Customer service handled my problem of package delivered to wrong apt very well. Thank you very much.
Drivers are continually delivering packages to the wrong apartment All doors have a number and a letter on them. There is no excuse for this.
Las Vegas, Nevada
My account is fraud I believe
Answer your phone! The called number provided; you were supposed to send a text for verification, which I did receive, and the call ended.
- Convience
- Customer service
Preferred solution: Full refund
Woodstock, Illinois
Problem with getting products I did not order
- - Requesting reversal of charge for 2 bottles of dog allergy pills.
- - They did not order the product, do not have a dog, and are discouraged with Amazon.
Reverse the charge for 2 bottles of dog allergy pills because I never ordered this product and I dont have a dog . I buy a lot from Amazon but Im starting to get discouraged. My phone number is 708 710 ****
Preferred solution: Full refund
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