Show reviews that mention
order account customer service customer service money card refund item delivery
Showing 340 of 7434 reviews Clear filter
Filter review

Amazon - I really like this place for electronics

3.6
Details
Amazon is actually good when its about electronics, last month I bought the Xiaomi Mi Band 3 because when I go to college I need to know the exact time for my next class and I can put my alarm with no issues. Another thing is that I love swimming and this watch is waterproof besides of this device and accessories that I've bought from Amazon I really can say that these products are of good quality.
View full review
ID
#1617136 Review #1617136 is a subjective opinion of poster.
Pros
  • Good quality and products
Cons
  • Customer service
Reason of review
Good quality
3.5
Details
I'm an Amazon Prime member. I've ordered for years now with no issues. Last month, I tried to order a $20 purse for the wife. Got a message saying item can't be shipped to my address. I tried my home address, and I tried my p.o. box. Would not let me complete order....
View full review
1 comment
Anonymous
#1737402

How on earth are people this stupid? If your address is showing up as undeliverable in their system, it is an issue with the post office or it's simply that you are outside of the shipping area for whomever the shipper is on that product.

Happens sometimes. The drop boxes are literally the easiest thing on earth and if you can't figure those out....well.....

ID
#1616337 Review #1616337 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Amazon - My Halifornia Shirt was Delivered - Didn't Receive Any Notifications

4.0
Details
Ordered a shirt to CA, I currently live outside the US. I NEVER got a notification whene it arrived and I even installed the extension for delivery notifs. Big fail. Was sitting in my folks porch for days before I had thought it was never delivered.
View full review
ID
#1598215 Review #1598215 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Diversity
  • Good products
Cons
  • No update
  • Poor tracking
Reason of review
Never received a notification update.
3.6
Details
Received a damaged item contact Amazon immediately. Requested amazon resend item that was broken. Representative was very nice and stated that I discard the broken Item and new item would be sent. Days later received an email from amazon stating that I needed to return...
View full review
ID
#1597182 Review #1597182 is a subjective opinion of poster.
Location
Chandler, Texas
Service
Amazon Customer Care
Pros
  • Products
  • Stuff they sell on their website
Cons
  • Customer service is poor
Reason of review
Poor customer service
Preferred solution
An actual apology for their mistake and theft, not an “apolo-lie” to get me off the phone

Amazon - Bezos needs to focus on job and improve delivery options.

3.8
Details
Just cancelled my SubPrime due to inept delivery service. On two separate occasions I've had to track packages delivered to my next door neighbor or undelivered package because useless driver claimed he could not access building when all he had to do is lift latch on gate. I have no locks on neither front or driveway gates.
View full review
ID
#1591768 Review #1591768 is a subjective opinion of poster.
Location
Los Angeles, California
3.8
Details
Amazon delevery sevice is now unaceptable. Every item sent using Amazon logistics will be canceled. I encourage everyone to join in doing this. Hit Amazon in the pocket book and maybe they will do something to fix this unacceptable service. Tell your friends and family...
View full review
2 comments
Anonymous
#1717472

Amazon Logistics are HORRIBLE here in the Minneapolis/St Paul area. I have started canceling ALL orders that are delivered by AMZL due to the fact that lose packages constantly, can't make delivery in time, or just hand off packages to anyone in my condo complex. I have also cancelled my Prime Membership, Amazon use dot be great, they are horrible these days.

View more comments
ID
#1579774 Review #1579774 is a subjective opinion of poster.
Pros
  • Great prices and selectioj
Cons
  • Amazon delivery service is unacceptable

Amazon - New discount

3.7
Details
So this particular discount is if you have and EBT/Medicare card. Obviously that's a good idea for me and everyone else who qualifies. My issue is that you have to do monthly payments. It doesn't make sense. No one knows why it is. I paid in full for the regular membership the found this. I just don't feel comfortable with this type of payment form and think Amazon should have more options.
View full review
ID
#1545821 Review #1545821 is a subjective opinion of poster.
Service
Amazon Membership
3.8
Details
Evidently when I ordered an Item from amazon. I was signed up for Amazon Prime. The item came which I was happy with and I paid Synchrony Bank in full. I did receive an email in March and April which I ignored since my account was paid in full. On May 20, 2019 I get a...
View full review
5 comments
Anonymous
#1706478

Ok we get it, you forgot to cancel your amazon prime trial. You figured you would use the trial period for the free shipping and cancel once your package arrived.

But then life distracted you and you didn’t respond to the emails because you literally forgot. We have all been there at one point or another. It’s just one of those life lessons we all get. Yep it blows chunks the monkey!

It’s a reminder that free really isn’t free and there is always a cost somewhere. I get you didn’t use it beyond that one instance but they made all of the benefits available to you during that time. It’s how a membership works. You pay for the right and availability to use a product or service.

Always be wary of ANY website that offers you a freebie for trialing their service. Never order a trial size item either or seriously discounted item either. Both lead to membership scams.

Do try and be adult enough to just admit the mistake though. I realize that admission may cause the cosmos to end as we know it seeing as nothing is ever anyone’s fault personally.

View more comments
ID
#1539246 Review #1539246 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Misleading membership fees
Loss
$15
Preferred solution
Membership was canceled, make the bill dissappear
3.7
Details
I attempted to buy a gift card on Amazon for a relative. It said it would probably be authorized in 5 minutes and they would send an email when it's ready. After 24 hours they sent me an email, similar to a reviewer that was able to post on Amazon (they wouldn't allow...
View full review
ID
#1532250 Review #1532250 is a subjective opinion of poster.
Product
Amazon Gift Card
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
3.5
Details
Bait and Switch is a bad business practice. Buyer beware! I subscribed to Amazon to receive monthly dog food shipments beginning in April My first order was priced at $17.6 for 36.4 pounds. My second order was $38.29 for same size. Now I LOVE Amazon Prime and am a...
View full review
ID
#1530845 Review #1530845 is a subjective opinion of poster.
Product
Pedigree Dog Food

Amazon - UPS Delivery

3.8
Details
UPS is the worst delivery service you can use products delivered damaged tossed over my gate left by roadside no reason gate unlocked and porch less than 150 feet from gate. Call every time this happens and it is never addressed and continues to happen I think that you need to give people an option for different devilry like FED X. I think I might have to change to a different online shopping company I am tired of calling UPS at least 2 or 3 tome a month
View full review
ID
#1517327 Review #1517327 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
3.5
Details
Read the email string from the bottom up and you'll see why I'm pissed and why you should be too. What they consider a small error on their part threw my life into chaos. The issue is simple: Amazon can deliver thing confidentially or it cannot it took me three weeks...
View full review
ID
#1515379 Review #1515379 is a subjective opinion of poster.
Cons
  • Botched anonymous delivery that caused chaos in my life
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
3.6
Details
New Amazon delivery service backed into my bushes and badly damaged my 35 years old rhododendron(breaking half off of our 25 foot specimen) then broke driveway lights on their way out. So, I called Amazon about the damage and they offered to give me my 8 bucks back for...
View full review
1 comment
Anonymous
#1673281

You're not super bright are you? You don't call Amazon customer service to deal with the driver damaging something, you call your homeowners insurance, they deal with Amazons insurance and voila!

Problem solved. People are so stupid sometimes.

FedEx, UPS, Post Office, all of them are vehicles driven by humans who sometimes make mistakes. All of them would need to be handled the same way.

ID
#1511255 Review #1511255 is a subjective opinion of poster.
Pros
  • Company hides vital information from customers
Cons
  • Stupid new delivery service
Reason of review
Problem with delivery
Loss
$2500
Preferred solution
Have a pro come out and plant a new 25 foot rhodadendron and replace my driveway lights.. The value is in the rhodadendron because YOU CANNOT replace the bush. Where do you find a 25 foot rhody?? ***
3.8
Details
Amazon has soon good deals, however they do not police the actions of some of the third party vendors. Case in point. A few months ago I ordered an old fashion barometer from Amazon. The confirmation email stated a company called My Goods was shipping the item. I found...
View full review
2 comments
Anonymous
#1673289

So basically you didn't read the fine print and now you're pissed you had to pay a re-stocking fee. You're one of those....a major part of the problem. Glad you won't be bothering Amazon anymore.

View more comments
ID
#1507861 Review #1507861 is a subjective opinion of poster.
Product
Amazon Marketplace
Pros
  • Selection of products
Cons
  • Some return policies
Reason of review
No longer shopping Amazon
3.7
Details
Amazon - All book reviews were deleted with no explanation
I can't believe this company behemoth actually destroys people's potential of making book sales and money but instead removes the reviews and won't tell you why!!! I wrote a memoir about my life, which happens to be a very unique story. Not just my words but the words...
View full review
2 comments
Anonymous
#1673786

Are you on Library Thing? From my experience, they treat authors well, and have good policies when it comes to posting book reviews. If you're not familiar with them, please check them out.

View more comments
ID
#1498523 Review #1498523 is a subjective opinion of poster.
Pros
  • Prime
  • Products
Cons
  • Removal of organic reviews of my book
  • Being stuck with a useless product
  • Unhelpful customer service replies
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Put my reviews back, I never asked anybody to review my book!