customer service customer service order money account item delivery shipping items

Horrible Customer Service!!! | Amazon review

1.0
Details
Amazon shipped me an order after I paid for it. In their confirmation after payment, they had the fine print stating the ins and outs of dealing with Amazon. I put it to them that it would serve better to give the purchaser the fine print PRIOR to payment so that they have the option, IF they see any reason for not accepting the purchase. Makes sense, right? Well they immediately sent a very curt letter stating that I did not agree to their terms and was canceling the order. I responded saying what I had meant. They went ahead and canceled the order. What a bunch of numb skulls! to say the least. I have used Amazon maybe twice so far. Good luck for loyalty, Amazon!!!
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Review
#1151307 Review #1151307 is a subjective opinion of poster.
Cons
  • Stupid people
Reason of review
Numbskull move!
Loss
$1000
Preferred solution
Deliver product or service ordered

You should not have to pay extra for good customer service | Amazon review from Davenport, Florida

2.5
Details
We refuse to pay Amazon to be a "Prime Member" so as a result our orders take a long time to ship and sometimes only after we call their customer service and the operators are in India or some other foreign country and impossible to understand. Good customer service is a requirement for retailers to earn your business, not something you pay extra for. On Nov 28, 2017 we placed an order for in-stock products at Amazon and as of Dec 18 AM the order was not shipped. Waiting 3-weeks for an order to be processed is outrageous. The irony is that Amazon requires suppliers who ship direct to customers for them to ship those orders within 3-days. Amazon will never tell you when they will ship an order nor will they provide the name of the shipper nor the shipper's tracking #. Amazon deflects these inquiries by estimating when your package will arrive even though they only control the time your order is picked/shipped and the selection of the shipper. My solution is to identify items I want on Amazon and then buy them on Ebay, Wal-Mart.com, Target.com, BestBuy.com or other retail sites where the prices are equal to or lower than Amazon, free shipping is predominant and my orders are always shipped in 1-2 days and frequently the same day then these companies supply the shipper's tracking # so I know exactly where my order is and when I will get it.
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Review
#1151028 Review #1151028 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Delivery hassles
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Service Care Support
2.8
Details
Delivery drivers are non-uniformed, unqualified independent contractors. They are a poor representation of Amazon and should be in uniform. Drivers are rude and pushy. Work in a first-floor office building and drivers always try to leave packages for 20 companies in...
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2 comments
Anonymous
#1537027

I just had the same experience with a rude and unprofessional contracted delivery individual. She actually said she was going to report my dog for 'attacking her' when my dog seriously walked right by her and licked the package.

Seriously!!???

She couldn't even speak proper grammar. Who do they hire???

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Review
#1150983 Review #1150983 is a subjective opinion of poster.
Service
Amazon Vehicle Driver
Pros
  • Convenience
Cons
  • Amazon delivery drivers
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Soliciting Global Boycott of Amazon

SUBMITTED AT SUPREME COURT WEBSITE :- I am to submit :- 1. I had Seller Account cj@ukmall.net with Accused 1, terminated a year ago on Filmsy ground - this aspect is not a matter of current complaint. FOR A YEAR, I have been harassed with :- a. A dozen emails everyday teaching me many things AS A SELLER. b. Multiple SMSs everyday offering plans to reinstate my account. c. Telephone calls everyday how to increase my sale. I tried to approach Amazon in every manner. My grievance is flashed across social media. Even Facebook page has been created at https://www.facebook.com/groups/1747475921961148/ I week ago I was subjected to a MASSIVE Shock. Amazon orders began pouring in. I honestly feel all the 540 investers in Elections are sharing Amazon booty. Despite full time struggle against Amazon Torture, I could not achive any results. Today I found Amazon orders in SMS inbox. SMS service is provided by HFCL. Now I will concentrate on CRUSHING bloody HFCL providing service to Criminals. All marketing SMSs are pumped without Vendor registration under non-numeric sendor ID. 17:12:2017 11:59 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 11:00 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 10:49 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 09:34 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 08:13 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 08:09 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 03:29 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 01:29 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 01:19 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 12:47 PM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 11:21 AM SMS from HP-AMAZON- You received an order for ..... 17:12:2017 09:18 AM SMS from HP-HOMESS- NEECH Pradhanmantri Awaas Yojna 17:12:2017 12:13 AM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 09:43 PM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 08:01 PM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 07:45 PM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 07:18 PM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 05:55 PM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 03:16 PM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 02:39 PM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 01:04 PM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 07:36 AM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 01:29 AM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 12:39 AM SMS from HP-AMAZON- You received an order for ..... 16:12:2017 12:38 AM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 11:39 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 11:24 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 11:10 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 10:40 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 08:30 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 08:25 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 07:05 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 06:09 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 03:31 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 02:15 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 01:15 PM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 11:50 AM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 11:47 AM SMS from HP-AMAZON- You received an order for ..... 15:12:2017 08:49 AM SMS from HP-AMAZON- You received an order for ..... Emails 18:12:2017 06:32 PM - Ship now : Your Amazon.in order has been confirmed. 18:12:2017 06:29 PM - Ship now : Your Amazon.in order has been confirmed. 18:12:2017 05:32 PM - Ship now : Your Amazon.in order has been confirmed. 18:12:2017 05:10 PM - Order delivery inquiry. 18:12:2017 04:19 PM - Ship now : Your Amazon.in order has been confirmed. 18:12:2017 03:57 PM - Order delivery inquiry. 18:12:2017 03:14 PM - Ship now : Your Amazon.in order has been confirmed. [SECOND ORDER] 18:12:2017 03:14 PM - Ship now : Your Amazon.in order has been confirmed. 18:12:2017 02:37 PM - Ship now : Your Amazon.in order has been confirmed. 18:12:2017 01:07 PM - Ship now : Your Amazon.in order has been confirmed. 18:12:2017 12:07 PM - Order delivery inquiry. 17:12:2017 11:59 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 11:00 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 10:49 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 09:34 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 08:13 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 08:09 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 03:29 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 01:39 PM - Ship faster inquiry. 17:12:2017 01:29 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 01:19 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 12:46 PM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 11:21 AM - Ship now : Your Amazon.in order has been confirmed. 17:12:2017 01:59 AM - 4 amazon.in orders have been cancelled. 17:12:2017 12:29 AM - 19 amazon.in orders are at risk of getting cancelled. 17:12:2017 12:26 AM - 18 amazon.in orders are at risk of getting cancelled. 17:12:2017 12:13 AM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 09:43 PM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 08:55 PM - Order cancellation request 16:12:2017 08:01 PM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 07:45 PM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 07:18 PM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 05:55 PM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 03:16 PM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 02:39 PM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 01:04 PM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 07:36 AM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 07:36 AM - Ship now : Your Amazon.in order has been confirmed. 16:12:2017 01:36 AM - Order delivery inquiry from... 16:12:2017 12:36 AM - 18 amazon.in orders are at the risk of getting cancelled 16:12:2017 12:11 AM - 12 amazon.in orders are at the risk of getting cancelled 15:12:2017 11:39 AM - Ship now : Your Amazon.in order has been confirmed. I request Senior Sitizen Cell to proble into my Amazon Seller Account, terminated a year ago. Amazon may be planning to recover maasive amount as cumulated Order Cancellation Charges. Senior Citizen Cell, Domain Registrars, Email Providers are requested to freeze following domains referenced in spam emails. 1. amazonses.com - spamming domain 2. amazon.in 3. amazon.com 4. amazonaws.com 5. amazonsellerservices.com 6. amazonservices.com 7. salesforce.com 8. adobeconnect.com Seven domains above are registered with SPAM-MONSTER Markmonitor. STRINGENT action is solicited against in registry, ASSURING ACTION on every report. My books are struck up at an FBA Centre. Amazon has been reminding me to submit Remove order with no access to my account. My books may please be located and restored to me. It is appealed that DDG-PG DOT should be dismissed from service for refusing to entertain corruption complaints against Telecom companies. Dr K Chaudhry 01142316457, 9810570740, 9810571993 http://ukmall.net
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Review
#1150652 Review #1150652 is a subjective opinion of poster.
Reason of review
Spamming
Preferred solution
Global boycott of Amazon
For xmas I ordered an old movie for my brother, no big deal, no rush, just a movie we saw as kids back in the 70's (race with the devil with peter fonda) , it gets shipped from amazon via 2day shipping which automatically enrolled me into prime, but I never selected...
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2 comments
Machele
#1406047

This is odd. If you, yourself check 2 day shipping, is there a disclaimer saying something like "requires a subscription to Amazon Prime" or similar?

Perhaps you aren't thoroughly reading the conditions of shipping when ordering. Ordinarily, 2 day shipping is only for Prime members.

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Review
#1149969 Review #1149969 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Poor customer service
1.0
Details
I am getting packages from amazon that I did not order I did not paid and they are using my name my address and sending non sense packages, I called them and spent maybe 5-6 hours on the phone explaining my problem maybe to 10-11 people they did not helped at all...
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1 comment
Machele
#1405260

There is a scam going around where scammers in China are sending packages to people with little items in it. I forget what the purpose of it is, but it has been in the new lately.

Do a search for this scam---unsolicited packages, etc. Bottom line, however is that if you didn't order a package delivered to you, you are not responsible for paying for it and can do with it as you wish---and especially not have to pay for it if someone sends you a bill. You didn't say what the packages contained, but you also might want to make sure your credit or debit card is not being charged for things you didn't authorize.

If your card(s) are compromised, that would be a problem, so check all your cards and bank accounts to ensure you are not the victim of some type of fraud. Good luck and don't worry about the packages unless someone has access to your card info, etc.

Review
#1148914 Review #1148914 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • I am being harrast
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I keep getting notices in my email roberta@engardehealth.com that my order s out for delivery. I have dozens of meaningless confirmation#. This is all obviously a scam by people too lazy to work for a living. I am reporting it to BBB and other people who will see that...
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1 comment
Anonymous
#1406770

Just pointing g out to you that obviously these aren't coming from Amazon, they are phishing scams hoping to confuse people I to opening and clicking on a link. The fact that you just posted your email on a public website probably just opened yourself up to more sdcammers. Don't give your Email to strangers

Review
#1147787 Review #1147787 is a subjective opinion of poster.
Pros
  • I like amazon
Reason of review
scam e mails about orders I am suppose to be" receiving from Amazon"

Delivery was lost, Amazon did nothing to help

1.7
Details
Ordered 4 tires, delivery date kept being delayed, finally had enough and cancelled order, Amazon customer service said order was cancelled and refund credited to account.....2 days later, 2 of the 4 tires shows up at house, so I thought other 2 tires would soon follow, Wrong!, they never did show up and Amazon never said anything, finally tried to contact Amazon, all the customer service is out of the USA, none could give me any answers, kept being switched around, still have not received other 2 tires or refund as Amazon had already charged me for 4 tires, this company will not be around long with service like this.
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Review
#1147744 Review #1147744 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Terrible waste of my time
  • Horrible service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Worst product I have ever purchased | Amazon review

3.0
Details
I bought a "rubberized" case for my macbook pro from Kuzy expecting a "soft touch" silicone cover. The photos on amazon show a dark black cover. However, the product I received was a smoky, transparent grey plastic case. I hesitated to send it back but as I was using my mac at work I decided to keep it. That was a mistake. The computer and case were only ever in my padded backpack or carefully placed on my desk at work. After a month there were several pieces that had chipped off around the edges. I have no idea how this might have happened. However, the material is ultra brittle. I treated it with great care and after 6 months it was full of 4 inch cracks. I tried to return it after 2 or 3 months but amazon said no go. You have been ripped off. I reviewed the product as 1 star since there was no 0 available. I see more recently there are many 5 star reviews from fake accounts. It cost me about US$ 50 plus postage which was another US$ 20 or so. That is a ripoff for 2 sheets of brittle plastic that I would guess cost a few dollars to produce.
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Review
#1147647 Review #1147647 is a subjective opinion of poster.
Product
Kuzy Laptop Case
Reason of review
Bad quality
Loss
$70
Preferred solution
I would like a full refund but am willing to pay for a year of "wear and tear". This product should last say 10 years, so $5 (postage not included). And let them try to sell it second hand as it is now worth $0. It is a truly aweful product.
What stupid *** has amazon hired?! They keep losing my package!!!!! They send me pictures of them delivering the package to the wrong door!! AGAIN! what a bunch of ***!!!!!!!! Why pay for prime... why have I been paying for prime when they just lose my packages anyway...
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1 comment
Anonymous
#1404346

Well said!!!!!

Review
#1146885 Review #1146885 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Let the company propose a solution