Amazon
Reviews and Complaints
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Verified ReviewerI brought merchandise and never received it
You tell me I brought an aluminum walker for $102.00 last week and haven't received it. Where is it?
Amazon had no problem taking my credit card funds. Where is my damn walker?
- Deceptive advertising
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Price
They charged me for shipping and they were not supposed to and they took care of it Supposedly We'll see on my next order I'm willing to give them the benefit of the doubt
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Verified Reviewer |Fraud
Customers service won't help with fraud. No one answered my questions. Could not get anyone to answer the phonee
User's recommendation: No one answers
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Verified Reviewer |I have a new debit card to add to my account since my old card was lost and my June payment to Amazon Prime was not paid. I have called customer service three times and each time the call was dropped
My last three calls to customer service were dropped without allowing me to add me new debit card for payment to Amazon Prime. My June 2025 payment failed and I need to add my new card and am unable to make orders
User's recommendation: Customer service needs to stay in calls and not drop calls!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Where is the check that was suppose to be in my account?
Protect your account and change passwords frequently. I got a charge for a pkg I didn't order and it was shipped to an address I don't have on file.
Live and learn. I'm sure Amazon needs the money more that I do.
I'm not trying to get that upset again. I received an email stating there would be a deposit to my account and I've yet to see it.
*** me off to be taken advantage of.
I worked at Amazon in Murfreesboro TN. Such a mindless job. They were good at rewarding employees for jobs well done.. But, I.would NEVER work there again.
To hot and no Restrooms on 2nd floor leading to questions as to why your not picking orders.. just all over a *** place to work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Package missing
My package arrive in kingston jamaica March 29 2025 clear custom April 02 2025 return to Miami USA Wed April 09 2025 don't know what is really happening with my package I need to understand what is going on with that package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong package
Package received with a wrong name but a correct address. I did not order it.
So what is it about? It has not happened before.
Preferred solution: Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransactions taken from my account
On July 9, I transaction for $7.99 was taken out of my account I transaction for July 14 $23.31. I need to know what those transaction was for because I did not approve those transactions. Thank you.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I pay prime by the month and they took annual out overdrawed me
this is the second month that they took annual out the monthly on my prime time. I need the 139 put back and do the monthly 1499.
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Verified Reviewer |Did not receive package
I did receive replacement packages later that day.
Never received first order.
Thank you for communication!
Resolved issue, answered all my questions.
User's recommendation: Always call!! Great customer service!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No return calls when they tear your yard up!!! I’m pissed
Driver getting stuck and tearing my yard up and she said someone would call but no one has called! Its imperative I speak with someone today since it was done 2 weeks ago! I have pictures and all
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Verified Reviewer |Item return Fast and Easy
Fast and easy friendly service. Second time I had to call hopefully the last. They should make the number available on the Amazon site instead of having to look for it online.
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Verified Reviewer |Account problam it never stops. My accounts keep being taken off and when I am able to get them found they have no order history my prime account and Amazon Music Unlocked mooted accounts are not acti
My account keeps disappearing , when they do find them the email is different, my prime and Amazon music unlimited is gone. I have to prove to them via credit card statements that I did any balance that was on a gift card is gone and now has a o balance 3 times this has happened.
User's recommendation: Take screenshots of all the account settings password,email address ,order history, subscription services, etc
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Verified Reviewer |Unable to receive customer service of any kind
Terrible frustrating experience
Spent solid 48 hours trying to receive any customer service
I tried several different ways to contact Amazon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund issue
Ordered two items on one ticket and canceled one of the items on that ticket, but they never refunded my bank account for it. I received one of the items but not the refund for the other one.
Preferred solution: Full refund
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