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2.2 Based on 363 reviews
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  • Customers like
    • Product selection 16
    • Ease of checkout 7
    • Most of their products 7
  • Customers don't like
    • Poor customer service 22
    • Customer service 13
    • Attitude 7

I stopped doing business with Amazon in October 2016 after 15 years the last 4 years as a Prime customer. My turning point came when their digital music department accessed my credit data and charged me for music that they said I sampled as a free mp3 download with my CD purchase. The charge for the mp3 download was twice the amount I paid for the returned CD! I was smitten with Amazon for a decade and a half until this past year when it became... Read more

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Purchased a TV on black Friday on Amazon. Seller contacted us the next day to say he couldn't honor the price! What!! Contacted Amazon but they just kept forwarding us back to the SELLER. We had purchased a warranty with the TV for $80 and AMAZON has kept the money so far for the warranty!! No joke. I have filed a dispute with my credit card company but I'm having concerns that Amazon is becoming a new PayPal company and just collecting the... Read more

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I recently purchased hundreds of christmas gifts from Amazon. Their service has always been amazing until today. I wanted to buy an add on item and after talking to customer service, supervisor, any one I could try and reason with, I was told I would have to spend $25 to get a $4.00 add on item. I have a decade of shopping with Amazon and this was amazing to me that "rules" permit a customer being satisfied. I am a senior citizen with a... Read more

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Was only able to spend 23 dollars of a 50 dollar gift card

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I had a 50 dollar gift card for Amazon. I have never used them before. I was only able to use 23 dollars of a 50 dollar gift card. The rest was used for shipping. The *** shipping was more than the stuff I bought! How is that even possible?

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My wife and I are very happy with our experience with Amazon and Amazon Prime. I live in a different state than my children do. This year because of my work situation I am not going to be able to go see them for Christmas. :( Almost all of their presents will be purchased using Amazon prime free shipping. We have been a member of Amazon Prime for over a year now and have never had any problems. I have almost exclusively ordered everything using... Read more

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I am a Prime customer who went back to university through a UK-based school. I wanted to set my prime membership to the student prime membership, but alas, the website would not accept an .ac.uk email address (the UK equiv of an .edu address). I tried a simple chat to fix the issue. Seems like an easy fix. I can't imagine I am the first US student to attend a UK university remotely in the history of Prime Student. The first chat was a run-around... Read more

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This is a true record of events that I was subjected to as a customer at amazon.com. although, to be fair I would say 98% of the staff were unprofessional, dishonest and lack integrity. perhaps 2% that I encountered seems like they were willing to help. Based on my experience. I've been a member since 2014. Although I've experienced a few kinks along the way I could honestly say that I was overall pleased with their services and products...Until... Read more

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  • From mobile
  • Dec 01
  • #965313

Once again Amazon failed to deliver a package I needed within 2 days even though I'm a regular prime member. I deliberately ordered the item five days in advance and still no package. I will be discontinuing my prime membership.

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  • From mobile
  • Dec 01
  • #965142

Always says free delivery for £20 or more....,, but when you place order over £20 it still charges you for delivery!!! False advertising

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