Amazon - Beware of Apex Media Book Rentals


598 of 1852 Amazon Reviews

My daughter rented a book from Apex Media for a college class.All information sent by the company for the return of the book went to her junk mail.

She was charged $38 for the rental and I was charged (on my MasterCard) $147 more for a used book worth about $50-60. When I saw the charge, I immediately called Amazon. I was told that the time period to return the book had passed. Apex's policy is that we could not return the book.

Don't rent from these people. Go to some other service!

They should have sent a snail mail warning.Email is not infallible.

Report Comment Private message author

More Review Details

Monetary loss:
$147
Review category
Telecommunications
Review rating
5 out of 5
review #389738 by
Had an experience with Amazon? Submit review ›
Helpful? 44 Yes 44 53 No 53
Had the same issue 41 Yes 41
598 of 1852 Amazon Reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous

Jan 12 #1093351

I just dealt with this as well. Amazing that the post and comments below are much older too meaning that this company has been doing this for some time. I rented a book for my mother for $29 and just got charged today for the book another $90. The problem is that I can buy it new on amazon for $60 right now. They claim that it is damaged but the condition of the book was listed as used-good when I got it and the book was not damaged when I sent it back. What a load of *** that this company wants to pull.
I was able to contact Amazon customer service about this, they said that though they cannot refund me now, if I return it to their warehouse address I can get a refund for this thankfully. Still, it seems I'll be out the shipping to the warehouse, and I don't have the option to leave feedback for them or even contact them, so I guess I get to play a game or return chicken with them. If the amazon refund doesn't work out, I'll be disputing the charge on the credit card bill.

0 0 Reply
Anonymous

Jan 03 #1088028

How can I contact them? I may be in the same boat.
daviddrake20@yahoo.com
Thanks in advance!

0 0 Reply
Anonymous

Jan 03 #1088276

Nobody seems to be able to reach them by phone. Complain through Amazon.

0 0 Reply
Anonymous

Apr 15, 2015 #972041 Cerritos, California

Do they keep on charging if you don't give them the book back?

0 0 Reply
Ashbug

Oct 30, 2014 #893073 Clinton, Mississippi

I'm dealing with the same issue about a college algebra book. I rented the book for $25 dollars in May and after a couple of later they charged me $343 dollars for the book putting my banking account in the negatives. I will NEVER rent or buy anything else from this company. The book at the school was $250 I should have just did that from the start because this is very crazy!!! So I can't even get in touch with the people anyone got the contact number.

0 0 Reply
Anonymous

Apr 15, 2015 #972043 Cerritos, California

Did you just kept the book? I still have my book and I'm not sure if I still return it or not

0 0 Reply
Doc D

Oct 14, 2014 #884577 Quincy, Michigan

Am dealing with this situation right now. Have been an Amazon customer for years. Sent back textbook and they charged me three times the amount that a used text would cost. Fighting with customer service reps right now to get this resolved. It they don't resolve it - I'll be done with Amazon and they really don't want that as I spend a lot of money there! They are now telling me they will refund the charges.

0 0 Reply
Doc D

Oct 14, 2014 #884586 Quincy, Michigan

BTW - apex_media is an Amazon marketplace seller; not a company. They are well known for filtering out bad comments and once they have "charged" off a textbook that was rented you cannot leave feedback. If you need to complain about this - call Amazon customer service, ask to speak with a marketplace management specialist and explain. They have stated IN writing they will refund the total price charged ($180.17 for a used text when the new price was $120).

1 0 Reply
Anonymous

Sep 24, 2014 #874863 Bemidji, Minnesota

I just had the exact same problem with this company. Amazon customer service was horrible on top of it which didnt help. I was charged $287 for a book that brand new is only worth $140.. not a happy camper right now.

0 0 Reply
Sue

Sep 17, 2014 #871490 Farmville, Virginia

Same here! They claim to have sent 3 emails...I do not remember and checked SPAM. When I complained on their FB page, I got a pat response that they were sorry, would send my complaint to the textbook rental department but there was nothing more they could do. I rented a used book and they charged me full price. I had no warning and my account went into overdraft.
Can you believe they said in an email they hoped I'd give them another chance!

0 0 Reply
Anonymous

Sep 12, 2014 #869073

I had a similar experience January 2013. I rented a book from Apex_media and noticed when the book came there was a small tear in on the back cover. Since it was not severe I did not think anything of it. However, when I returned the book, apex_media charged me the full price for the book due to some alleged damage to the cover that was there when they sent it! I immediately contacted Amazon and they refused the charge and apologized for the mistake. Beware of apex_media they do not go through Amazon other than being fulfilled by them!!

2 0 Reply
Anonymous

Aug 31, 2014 #863814

I agree mine just showed up on my credit card!!

0 0 Reply
More cautious next time

Aug 27, 2014 #862300 Saint Louis, Missouri

Thank you! I had the same problem but you helped me catch it in time! Once I checked my junk folder I found what I needed and I'm returning the book now.

0 0 Reply
gstevena

Aug 27, 2014 #862446 Coralville, Iowa

Sorry to say you are not out of the woods yet. Hopefully they will accept your return without charging you $$$$ for a damaged book.

1 0 Reply
Lisa

Aug 14, 2014 #856465 Saint Louis, Missouri

I returned mine early. It was a used book I paid $68 to rent. The edges were worn, it was not "good" as described, but as long it was readable I didn't care. Honestly, I didn't use it much, got most of my posts from online sources. I packaged it securely in a box with paper stuffed around it. I was shocked when i got an email saying they were charging me $114 as the binding was broken and sending it back. I opened it, the binding is not broken! I have made multiple calls to Amazon; keep being told they are "requesting" a refund. I am reporting all this information to the attorney general in my state. This company is fraudulent, and I hate the fact they are defrauding people who can't afford it!

3 0 Reply
Anonymous

Aug 03, 2014 #850718

It took me 28 years to finish my college degree because I had no mommie and daddie to pay for me~~wait for it~~I was hospitalized when I was still on my Mom's insurance at the age of 22 and at that point it was on my records that I had been treated with something that would prevent me from getting insurance, and when I went off her plan at the age of 23 I started paying $10,000-12,000 per year for medical care, plus all my own living expenses. I finally managed to complete 2 college degrees when I was 47 (less than 3 years ago.) Please no whining about emails landing in the SPAM file, or paying an extra $200 or $300 here or there~~that's a drop in the bucket, seriously, you have no idea.
Tell your kid, to set the browser so that junk mail (SPAM) will be saved so that he (she) can review it~~and it will NOT be automatically deleted.
Anyone with half a brain would understand the importance of doing this. If you have been paying the household bills or running your own business, or if you use computers for a living you would know to tell your kid to do this.
I hope this helps. I don't mean to be harsh. I live in an area where I am surrounded by people who have so much money they refuse to wash their own clothes, clean their own houses, and they have zero common sense about their kids. It's very different than when I grew up.

2 1 Reply
Anonymous

Aug 03, 2014 #850720

OH~~most important part I left out~~as I was saying, when I was 23, the annual cost was around $10,000-$12,000 per year. When I finally got my insurance in 2005, the cash price was over $40,000 per year. No kidding. That's for normal stuff, no hospitalization or accidents~~there were some very large hospital bills in there too, accidents, illnesses. Working 2 or 3 jobs it's very difficult to get through school. $200 or $300 for a textbook? Is that all? That was twice the amount of food stamps I was getting at one point~~try feeding yourself on $149 a month. SMH

1 1 Reply
Anonymous

Aug 03, 2014 #850785

This thread was to warn others about a scam, not to *** about the amount. These people are crooks.

3 0 Reply
Anonymous

Aug 03, 2014 #850705

Lost $242 for "binding damage" when I received the book in poor condition. So upset :(

2 0 Reply
Anonymous

Jul 31, 2014 #849008

I just got charged $300 for a rental because the "emails" they sent to notify of its due date never went through. I'm a college student without mommy and daddy to come help me. They took my rent money and give no cares. I have tried everything. Guess they get to screw up my credit now too.... rent will have to wait.

2 0 Reply

1-20 of 73 comments

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Amazon. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Amazon.
Filing a new complaint about
×