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AMAZON HELPED A PERP STEAL MY IDENTITY
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Mar 5, 2008 Amazon complaint by Former Amazon Shopper |
I bought 2 books on amazon.com on 2/29. On 3/1 there was a charge for $1086 that I didn't make. I called the company and they told me they didn't see the charge and wouldn't do a search by the credit card number. When I saw another charge from another online vendor I called them and they serached the card right away and told me that someone was operating as me and attemptign to buy items but they blocked the sale.
I immediately cancelled the card and then proceeded to call amazon.com to find out what had been purchased and stop the order. They refused to tell me anything, saying they did not see the carge and said they'd forward the complaint their fraud dept. to investigate. They would not allow me to speak directly to the fraud dept.
After five different calls I managed to get the ifnormation that the identity thief had my name, address, and unlisted phone numbers as well as debit/master card info. The credit card never left my side. I also learned that a computer was purchased and was being sent to my house. I was terrified: did this mean a criminal was watching my home to pick up his or her stolen goods? I proceeded to try and get amazon to stop this order. They would not, because they determined the order was "legitimate" as it was by a known customer and being shipped to a known address.
Even though I was the customer and verified all the info, except for the fake email the thief used to set up a new amazon user account, they would not allow me to cancel the shipment, telling me they had to protect the account holder's privacy.
Finally on my 6th call to the company I got a great CSR who looked up the credit card number (all the other reps said they didn't have the tech. to do so.) and kept me on the line while he tried to stop the shipment. By this time, the shipment had gone through but, bizarrely the thief had canceled it and it was being routed back to the amazon partner seller.
The amount of this purchase makes it a felony crime and a police investigation is under way. The only place a phisher could have gotten my info was from amazon's site.
The company's absolute lack of cooperation, logic, reason or compassion for a crime victim was astounding. I have been a customer for ten years and I will never shop there again.
Be aware that your credit card info is not secure with amazon and if it is compromised they will not help you.
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1. Written by kinda-tired, on 09-03-2008 12:36
Don't feel like the lone ranger...they don't respect the vendors either...its nearly impossible to have any rational consideration of ANY issues with the amazon company....
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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