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2.2 Based on 292 reviews
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  • Customers like
    • Product selection 16
    • Ease of checkout 7
    • Most of their products 6
  • Customers don't like
    • Poor customer service 22
    • Attitude 7
    • Customer service 7

This is a a huge issue that i have heard from many people. The topic is Amazon's new delivery people. They are down right useless. They do not deliver products. They leave products where ever and they don't care. Amazon's response is just to refund your purchase. I just want to warn people not to use amazon prime because you most likely will not receive your items. If you don't need the item right away then do not use prime. Honestly, the credit... Read more

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When you are told you will be getting "free" shipping but are actually just paying more for the product than you would without prime, I consider that a scam. Not to mention all the shotty direct from China *** that takes up almost all of my shopping time to sift through. Many of the companies who ship directly from China are now doing the prime and they also try to look like American companies. The broken English and f'd up size charts make it... Read more

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2 day shipping? Rarely! Most of my orders took 3-7 days, some even more. I didn't get credit for one return until I made several complaints, even though I had UPS tracking info that confirmed they had received the item back. WHEN an order gets messed up, the complaint process is long and tedious, involving 3 or more different people, none of which know what has gone on previously. Of course, that after wading through page after page of useless... Read more

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Ordered the Teva Men's Terra Fi Lite Sandal for $57.90 on June 1. Noticed a price change today of $42.99 (Prime-sold by Woot) & $47.29 (Prime - sold by amazon). I called inquiring about a price adjustment but was told amazon would not do that. I was told I could send the pair I have back & recorder this lower priced pair today. Really? Does that make sense? I asked for another month of Prime instead but was also told no. Think I will have... Read more

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I accidently ordered a room divider with the 'buy now' button, didn't know that it was done. I bought another with my credit card. I got to check out and only one appeared, so I thought that it didn't go through. Three days later I got one than four days more and I got another. I called Amazon and asked how to send it back. I took it back to UPS the same day. I received a bill the next month for the second room divider that was bought with... Read more

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I wish someone would explain what has happened to Amazon customer service. I was a loyal customer for over a decade but I am now ditching everything Amazon and converting solidly to Mac. Even if that means that I have to shell out money for items and services I already owned with Amazon. There customer service needs to be renamed to customer bashing and berating as that is all you will receive from them. They have sent me faulty devices and... Read more

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I placed an order on the 5th of June, was supposed to arrive 8th. By 13th, I called customer service. Got some *** who wouldn't verify my address because I said "number 3" instead of "apartment 3" and wouldn't help me. Not to mention, he spoke a barely intelligible English. Finally package arrived on the 14th. Right product: wrong size and color. BUT the packing slip was enclosed with the correct information. Again I called customer service,... Read more

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I paid $9.95 for kindle unlimited and then downloaded some e-books on May 18 which were supposed to be free with my kindle unlimited membership. Well, I got charged for all of them! I was charged $495.61! I called Amazon customer service on May 24 and asked them to refund me. The customer service rep apologised and said they would. I was only refunded $103.17 of the almost $500. Every time I have called back (5 times in the last month) I get the... Read more

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Amazon used to be a decent company to do business with, no more. I ordered an air conditioner from them which didn't work, I was told they would send one next day which was Friday no air conditioner was sent and I have serious health issues and MUST have air conditioning. Saturday the temperature got into the 90s and I almost didn't get through it. I was promised that it would arrive on Monday guaranteed. Monday no air conditioner. I called... Read more

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I recently purchased a special edition PS4, and less than 2 days later the price has dropped by $30 for prime members (which I am). The item hasn't even been delivered to me yet, and Amazon has refused to issue a partial refund. I'm highly disappointed with the customer service department and policies, especially for such a drastic change in price. Definitely considering cancelling my prime membership. Read more

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